ICON HOSPICE
Provider Information
- Address
- 3132 MILLER ROAD # SUITE B
GARLAND, TX 75041 - Ownership Type
- For-Profit
- Medicare Certified Since
- October 20, 2011
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 3 |
| Physicians | 1 |
10
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what ICON HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Respite care (up to five days at a time, to give family caregivers a break)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how ICON HOSPICE compares to hospices nationwide.
6.2 minutes
of nurse care per routine home care day, on average
That is the 3rd percentile among hospices nationally. The national median is about 12 minutes.
9
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day6.2 min
Ranks better than about 3% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends2%
Ranks better than about 2% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life60%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits91.2%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care3.6%
Ranks better than about 70% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months39.3%
Ranks better than about 43% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care10.7%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice7.1%
Ranks better than about 4% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$35,115 · 96th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Overview of ICON HOSPICE
ICON HOSPICE serves families in Garland, Texas. They provide end-of-life care focused on comfort and support. The team works out of their office on Miller Road. This provider has been certified by Medicare since October 2011. That is over a decade of service in the Dallas area. Hospice care is about helping people live their final days with dignity. It is not just about medicine. It is about the whole person. The team handles pain, symptoms, and emotional needs for those with a life-limiting illness. Choosing a partner for this journey is a big step. We want to help you understand what this provider offers your family today.
About ICON HOSPICE
ICON HOSPICE operates as a for-profit organization. This means they are a private business. They have held their Medicare certification for over 12 years. That history matters when you look for consistent care. You should know that for-profit status does not change the core mission of hospice. Every Medicare-certified provider must meet strict federal rules. These rules ensure a basic level of care for every patient. Here is the thing—you should always visit with the staff before you decide. Ask them how they handle weekend calls. See if their values match what your family needs. The goal is to find a team that feels like a good fit for your loved one. Trust your gut during these meetings.
Understanding Hospice Care in Garland
Garland has several hospice options for families in Dallas County. Choosing the right one takes time and patience. The thing is, most providers offer the same basic Medicare benefits. This includes nursing visits, social workers, and spiritual support. But the way they deliver that care changes from office to office. Some teams are smaller and offer a personal touch. Others are part of larger groups with more resources. And that is a big deal. You should check if they serve your specific neighborhood. Ask if they provide 24-hour phone support. You need someone who picks up the phone at 3 a.m. when things get tough. Peace of mind is the most important thing you are buying.
What to Ask When Choosing a Hospice Provider
You have the right to ask hard questions. Do not feel rushed. Start by asking how quickly a nurse can get to your home in an emergency. This is vital for pain management. Next, ask about their volunteer program. Volunteers can offer a break to caregivers. That extra set of hands is a lifesaver. You should also ask how they coordinate with your current doctor. A smooth flow of information is key to avoiding mistakes. Finally, ask what happens if your loved one needs care that is more intense than home care. Do they have a partner facility? Knowing the plan before you need it saves a lot of stress. Keep your questions simple and direct.
Preserving Your Family Story
The end of life is a time to share memories. Recording your family history is a beautiful gift for those who come after you. Start capturing these moments today.
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Understanding Medicare Hospice Benefits: A Family Guide
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