ICON HOSPICE
Provider Information
GARLAND, TX 75041
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Overview of ICON HOSPICE
ICON HOSPICE serves families in Garland, Texas. They provide end-of-life care focused on comfort and support. The team works out of their office on Miller Road. This provider has been certified by Medicare since October 2011. That is over a decade of service in the Dallas area. Hospice care is about helping people live their final days with dignity. It is not just about medicine. It is about the whole person. The team handles pain, symptoms, and emotional needs for those with a life-limiting illness. Choosing a partner for this journey is a big step. We want to help you understand what this provider offers your family today.
About ICON HOSPICE
ICON HOSPICE operates as a for-profit organization. This means they are a private business. They have held their Medicare certification for over 12 years. That history matters when you look for consistent care. You should know that for-profit status does not change the core mission of hospice. Every Medicare-certified provider must meet strict federal rules. These rules ensure a basic level of care for every patient. Here is the thing—you should always visit with the staff before you decide. Ask them how they handle weekend calls. See if their values match what your family needs. The goal is to find a team that feels like a good fit for your loved one. Trust your gut during these meetings.
Understanding Hospice Care in Garland
Garland has several hospice options for families in Dallas County. Choosing the right one takes time and patience. The thing is, most providers offer the same basic Medicare benefits. This includes nursing visits, social workers, and spiritual support. But the way they deliver that care changes from office to office. Some teams are smaller and offer a personal touch. Others are part of larger groups with more resources. And that is a big deal. You should check if they serve your specific neighborhood. Ask if they provide 24-hour phone support. You need someone who picks up the phone at 3 a.m. when things get tough. Peace of mind is the most important thing you are buying.
What to Ask When Choosing a Hospice Provider
You have the right to ask hard questions. Do not feel rushed. Start by asking how quickly a nurse can get to your home in an emergency. This is vital for pain management. Next, ask about their volunteer program. Volunteers can offer a break to caregivers. That extra set of hands is a lifesaver. You should also ask how they coordinate with your current doctor. A smooth flow of information is key to avoiding mistakes. Finally, ask what happens if your loved one needs care that is more intense than home care. Do they have a partner facility? Knowing the plan before you need it saves a lot of stress. Keep your questions simple and direct.
Preserving Your Family Story
The end of life is a time to share memories. Recording your family history is a beautiful gift for those who come after you. Start capturing these moments today.
Start Your StoryOther Hospice Providers Nearby
Helpful Guides for Families
A Complete End of Life Planning Checklist for Families
Feeling overwhelmed by end of life planning? Use our comprehensive hospice planning checklist to organize your loved one's care and simplify difficult decisions.
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
How to Choose a Hospice Provider: A Family’s Complete Guide
Feeling overwhelmed? Our hospice selection guide helps you compare providers, understand Medicare benefits, and make the best choice for your loved one today.
Preserve their story while there's time
Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.