MATRIX HOME HEALTH SERVICES
Provider Information
- Address
- 11351 JAMES WATT, BUILDING C 400
EL PASO, TX 79936 - Medicare Certified Since
- July 7, 2023
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how MATRIX HOME HEALTH SERVICES compares to hospices nationwide.
17.5 minutes
of nurse care per routine home care day, on average
That is the 89th percentile among hospices nationally. The national median is about 12 minutes.
10
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day17.5 min
Ranks better than about 89% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.4%
Ranks better than about 56% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life100%
Ranks better than about 99% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits51.5%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months33.3%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care5.6%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$11,500 · 16th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 96% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment96%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- All care steps completed96.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer19%
- Dementia41%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About MATRIX HOME HEALTH SERVICES
Matrix Home Health Services provides hospice care to families in El Paso, Texas. They serve patients in the 79936 area and surrounding parts of El Paso County. The team focuses on comfort and support for those facing serious health challenges. Their office is at 11351 James Watt, Building C 400. You can reach them at (915) 633-8104 to discuss your needs. Medicare certified since July 2023, they have worked to meet federal standards for hospice care. Choosing the right provider is a personal decision for every family. This team works to provide care that aligns with their specific goals. They remain committed to supporting patients within their own homes. That is their primary goal. Families should reach out to verify current service availability for their specific neighborhood.
Certification and Quality
Matrix Home Health Services has been Medicare certified since July 2023. Federal certification means the provider follows strict rules set by the government. These rules ensure a baseline of safety and quality for all patients. It is not just about medical tasks. It is about how the agency manages care and communicates with families. Being Medicare certified allows them to accept federal health insurance for hospice services. This is a standard measure of legitimacy in the healthcare field. Agencies must pass regular checkups to keep this status. Families should know that this certification is the first step in quality assurance. It shows the agency meets national benchmarks for health and safety. Their current standing with government regulators reflects a commitment to these standards. They continue to focus on consistent care delivery for the people they serve in Texas.
Quality Performance
What Is Hospice Care Like in EL PASO?
Hospice care in El Paso centers on comfort rather than a cure. Teams usually consist of nurses, doctors, and social workers who visit your home. They manage pain and provide emotional support for the patient. They also help family members understand what to expect during this time. Most care happens where the patient lives. This could be a private house or an assisted living facility. The goal is to keep the patient as comfortable as possible. Hospice teams in this region are used to working with local hospitals and clinics. They coordinate care to ensure the patient gets the right medicine and equipment. It is a team effort. Each member of the staff plays a specific role in keeping the patient stable. You can expect regular check-ins from the medical staff to adjust the care plan as needs change.
What to Ask When Choosing a Hospice Provider
Picking a hospice agency involves asking the right questions to find a good fit. Start by asking how quickly a nurse can arrive if a sudden problem occurs at night. You should also ask how the team will handle pain management and medication delivery. Ask how often the hospice nurse will visit your home each week. It is also good to ask how the agency supports family members with grief counseling. You might ask about their experience with specific illnesses. Do not be afraid to ask for details about their communication style. You need to know how they will update you on the patient status. A good provider will answer these questions clearly and with patience. Your peace of mind depends on clear answers. Take the time to ask about their specific approach to care before you sign any paperwork.
Keep Your Family Stories Alive
Preserve the memories and wisdom of your loved ones in a way that lasts for generations to come.
Start PreservingOther Hospice Providers Nearby
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CUIDADO CASERO HOME HEALTH OF EL PASO INC
GRANDVIEW HOSPICE INC.
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Understanding Medicare Hospice Benefits: A Family Guide
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