GENTIVA I
Provider Information
- Address
- 3855 OCOEE ST., STE. 200
CLEVELAND, TN 37312 - Ownership Type
- For-Profit
- Medicare Certified Since
- January 4, 2017
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Physicians | 1 |
11
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA I reported, not a check of what it offers today. Confirm current arrangements with the hospice.
An older Medicare record for this hospice lists short-term inpatient care as “not provided.” That code may be out of date. Medicare requires certified hospices to make inpatient care available for symptom management and caregiver respite. Ask this hospice how it arranges a bed if symptoms become hard to manage at home.
- Medical supplies and equipment
- Brought in through an outside supplier
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2017.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA I compares to hospices nationwide.
14 minutes
of nurse care per routine home care day, on average
That is the 68th percentile among hospices nationally. The national median is about 12 minutes.
78
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day14 min
Ranks better than about 68% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.2%
Ranks better than about 17% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.2%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits26.5%
Ranks better than about 83% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care11.3%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months36.1%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care10.3%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.1%
Ranks better than about 36% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,915 · 60th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 69.9% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening99.6%
- Breathing difficulty treatment99.3%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life69.9%
- All care steps completed99.2%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer23%
- Dementia10%
- Heart and circulatory disease27%
- Lung and respiratory disease15%
- Stroke17%
- Other conditions10%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About GENTIVA I
GENTIVA I provides hospice care in Cleveland, Tennessee. They serve the Bradley County area from their office on Ocoee Street. This provider has been certified by Medicare since early 2017. They operate as a freestanding hospice, which means they focus entirely on end-of-life care rather than acting as a small part of a hospital system. The agency maintains accreditation through CHAP. This group sets high standards for how hospice teams operate. It shows that an outside party checked their work and found it meets their rules. Families often look for this stamp of approval when they choose care. It is a sign that the team follows strict safety and care guidelines every single day.
Provider Details
This agency is a for-profit provider. They manage their daily operations with a team of 11 employees. This includes two registered nurses and one physician who lead the clinical side of the care. Why does this matter? Hospice care works best when the team knows how to manage pain and symptoms well. Having a doctor on staff allows for quick adjustments to a care plan. CHAP accreditation provides an extra layer of oversight that goes beyond basic government rules. It shows the team wants to prove they offer high quality service. You should feel free to ask them how their team size helps them provide care for your specific needs. They are a smaller, focused group based on the staff count reported to Medicare.
Quality Overview
What Is Hospice Care Like in CLEVELAND?
Hospice care in Cleveland focuses on comfort and dignity for people with life-limiting illnesses. The team comes to wherever you call home. This could be a private house or an assisted living facility. They bring the support of nurses and doctors directly to your bedside. Most hospice teams in Bradley County offer 24-hour phone support for emergencies. You get access to a team that knows the local medical system well. They coordinate with local pharmacies and doctors to make sure you have the right medicine. The goal is to keep you or your loved one comfortable and pain-free. It is about living the best life possible each day. The team works hard to make sure your wishes guide every single decision they make.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice is a big decision for your family. You should feel comfortable asking direct questions. Start by asking how quickly a nurse can reach your home if you have an urgent need. Ask who will be the main person you talk to when things change. It helps to know how they handle pain management and if they have experience with your specific diagnosis. You might also ask how they support family members during this hard time. Do they offer help for grief after the loss? Can they explain how their team works together to meet your goals? Getting clear answers helps you make a choice that fits your needs. Take your time to find the right fit for your loved one.
Preserve Family Stories
Your family history is a gift. We offer tools to help you record and save stories for future generations.
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