GENTIVA I
Provider Information
- Address
- 3855 OCOEE ST., STE. 200
CLEVELAND, TN 37312 - Ownership Type
- For-Profit
- Medicare Certified Since
- January 4, 2017
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Physicians | 1 |
11
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA I reported, not a check of what it offers today. Confirm current arrangements with the hospice.
An older Medicare record for this hospice lists short-term inpatient care as “not provided.” That code may be out of date. Medicare requires certified hospices to make inpatient care available for symptom management and caregiver respite. Ask this hospice how it arranges a bed if symptoms become hard to manage at home.
- Medical supplies and equipment
- Brought in through an outside supplier
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2017.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA I compares to hospices nationwide.
14 minutes
of nurse care per routine home care day, on average
That is the 68th percentile among hospices nationally. The national median is about 12 minutes.
78
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day14 min
Ranks better than about 68% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.2%
Ranks better than about 17% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.2%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits26.5%
Ranks better than about 83% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care11.3%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months36.1%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care10.3%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.1%
Ranks better than about 36% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,915 · 60th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 69.9% of patients or more. Most hospices score above 90 percent.
- Pain screening99.2%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment98%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids96.4%
- Visits in the last days of life69.9%
- All care steps completed97.2%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer23%
- Dementia10%
- Heart and circulatory disease27%
- Lung and respiratory disease15%
- Stroke17%
- Other conditions10%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Gentiva I in Cleveland
Gentiva I serves families in Cleveland, Tennessee, and the surrounding Bradley County area. They provide specialized hospice care designed to support patients during their final stages of life. Their team focuses on comfort, dignity, and quality of life for every person they serve. Whether you need help managing symptoms or emotional support for your loved ones, they are there to help. Choosing a local provider often makes a big difference in how quickly care can start. The office is easy to find on Ocoee Street. They have been a part of the local healthcare landscape for several years now. When you choose a provider close to home, your care team is usually more connected to local resources. This can make the entire process feel a bit smoother for your family. It is a big decision, but having a local team can really help reduce stress when you need support the most.
About GENTIVA I
GENTIVA I is a for-profit hospice provider that has been Medicare certified since January 4, 2017. Being certified means they meet strict federal standards for the care they provide to patients. Many families feel better knowing a provider has passed these regular government checks. They operate out of their office at 3855 Ocoee St., Ste. 200. That is a solid track record of serving the Cleveland community. The thing is, for-profit status just describes their business model, not the quality of the care. What matters most is how they treat your family members every single day. They have maintained a strong presence in Bradley County for years. You should feel free to ask them how they handle weekend care or what their response time is for urgent needs. Getting these answers early can help you feel much more confident in your final choice for your loved one.
Exceptional Quality Ratings
Understanding Hospice Care in CLEVELAND
Hospice is not about giving up hope. It is about choosing a different kind of care that focuses on comfort instead of a cure. In Cleveland, many families rely on hospice to help their loved ones stay at home as long as possible. The care team usually includes doctors, nurses, social workers, and volunteers who visit you where you live. They work together to manage pain and help with the day-to-day things that become hard to handle. That said, it is important to know that you do not need to wait until the very end to ask for help. Many people get the most benefit when they start hospice care early. This allows the team to build a real relationship with your family. It also helps the patient feel more secure and comfortable. Cleveland has several quality options, but finding a team that fits your family's personal values is the most important step.
What to Ask When Choosing a Hospice Provider
You have the right to interview any hospice provider before you sign up for care. It is a good idea to ask how they handle pain management at night or on weekends. You should also ask how often a nurse will visit your home. Another great question is how they support family members who are grieving. Do they offer counseling or support groups? You might want to ask what happens if your loved one needs to go to the hospital. Every provider has different rules for this. The thing is, there are no wrong questions when you are trying to find the best care for your family. Write these down before you call or visit. It can be hard to remember everything when you are stressed. Having a list keeps you focused on what really matters for your loved one's comfort and peace of mind.
Preserve Your Family's Story
During this time, the memories and stories of your loved ones are more precious than ever. We can help you capture these moments to keep them safe for future generations.
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