GENTIVA
Provider Information
- Address
- 930 MCCALLIE AVE.
CHATTANOOGA, TN 37403 - Ownership Type
- For-Profit
- Medicare Certified Since
- September 16, 1998
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Physicians | 2 |
| Volunteers | 1 |
8
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
13 minutes
of nurse care per routine home care day, on average
That is the 59th percentile among hospices nationally. The national median is about 12 minutes.
5
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13 min
Ranks better than about 59% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.5%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life97.3%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits33.3%
Ranks better than about 75% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care20%
Ranks better than about 3% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months40%
Ranks better than about 40% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)93rd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$10,708 · 13th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 56.5% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life56.5%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer48%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Supportive Care at GENTIVA
GENTIVA serves families in Chattanooga, Tennessee, from their office on McCallie Avenue. They focus on comfort and peace for patients facing a life-limiting illness. Choosing a provider is a big step for any family. This team works to manage pain and help patients spend quality time with their loved ones. That is the goal of hospice care. They provide skilled medical staff and emotional support to ensure comfort at home or wherever the patient lives. You want a team that listens to your needs. This provider brings experience and care to the Hamilton County area to help make each day count.
About GENTIVA
GENTIVA has been Medicare certified since September 16, 1998. That represents over 25 years of service in the community. They operate as a for-profit provider, which means they manage their own resources to meet strict federal standards. What should families know? Long-term certification shows they have stayed consistent with government rules for a long time. They are located at 930 McCallie Ave in Chattanooga. It is helpful to know they have been around for so many years. That experience can bring a sense of calm to a family during a difficult transition. The team follows standard hospice rules to provide care for patients in Hamilton County. If you need to reach them, you can call (423) 892-3737 to ask about their specific programs. They are ready to talk through your options whenever you feel the time is right.
Quality of Care
Understanding Hospice Care in Chattanooga
Hospice is about living well for as long as possible. It is not about giving up. It is about choosing a path that puts comfort before aggressive medical treatments. In Chattanooga, many families rely on hospice to help manage difficult symptoms like pain or trouble breathing. The thing is, hospice is a team effort. You get nurses, aides, and counselors who visit you where you live. Some people think you must go to a hospital for this care. But most hospice happens in your own home. That is a big deal for families who want to stay together. Medicare covers these services for eligible patients. You do not have to walk this path alone. Having a local team means they know the area and can get to you quickly when you need them most.
What to Ask When Choosing a Hospice Provider
Picking a hospice provider feels like a heavy task. But asking the right questions makes it easier. Start by asking how quickly they can get to your home in an emergency. You should know who will be on your core team. Ask how they handle pain management and if they have a doctor on call 24/7. It is also good to ask how they support the family emotionally. You need to feel comfortable with the people entering your home. Do they have experience with your specific health needs? Don't be afraid to ask for clarity. A good provider will be happy to explain everything to you. They should make you feel heard and respected throughout the entire process. Take your time to get the answers that matter to you and your family.
Preserving Your Family's Story
Your loved one has a lifetime of memories worth keeping. We can help you record these stories so they are never lost. It is a simple way to honor their life and keep their spirit close to your heart.
Start Preserving MemoriesOther Hospice Providers Nearby
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Helpful Guides for Families
What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
Understanding Medicare Hospice Benefit: A Family Guide
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Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.