HEARTLAND HOSPICE (YORK)
Provider Information
- Address
- 3417C CONCORD ROAD
YORK, PA 17402 - Ownership Type
- Non-Profit
- Medicare Certified Since
- December 13, 2000
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 20 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 1 |
56
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEARTLAND HOSPICE (YORK) reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTLAND HOSPICE (YORK) compares to hospices nationwide.
11.9 minutes
of nurse care per routine home care day, on average
That is the 46th percentile among hospices nationally. The national median is about 12 minutes.
76
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.9 min
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.6%
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life93.6%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits72%
Ranks better than about 23% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.3%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months49.5%
Ranks better than about 19% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care4.6%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.8%
Ranks better than about 28% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)83rd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$14,358 · 30th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 65.3% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening99.7%
- Breathing difficulty treatment97.4%
- Treatment preferences discussed100%
- Beliefs and values discussed99.3%
- Bowel care for patients on opioids96.2%
- Visits in the last days of life65.3%
- All care steps completed96.6%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer30%
- Dementia14%
- Heart and circulatory disease19%
- Lung and respiratory disease8%
- Stroke15%
- Other conditions17%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Supportive Care in York
Heartland Hospice serves families in York, Pennsylvania from their office on Concord Road. They provide specialized end-of-life care focused on comfort and dignity for patients facing a life-limiting illness. Choosing the right team can make a world of difference during a difficult season. This provider works to manage pain and help patients spend meaningful time with their loved ones at home.
About HEARTLAND HOSPICE (YORK)
Heartland Hospice has served the York community since December 2000. As a non-profit organization, their mission centers on patient well-being rather than profits. This is a big deal when you are looking for care that truly puts people first. They have maintained Medicare certification for over two decades. This shows a long history of meeting federal standards for safety and service. Families should know that non-profit status often means they put extra resources back into patient programs. The team is ready to guide you through the process of starting care. You are not alone in this search.
Quality Performance
Understanding Hospice Care in York
Hospice is not a place, but a type of care. It comes to where the patient lives. Whether that is a private home in York or a local nursing facility, the goal is the same. The team includes nurses, aides, and social workers. They all work together to keep the patient comfortable. But what most people do not realize is that hospice also supports the family. They offer emotional help and guidance during the final months of life. Most families find that starting care sooner leads to better support. Do not wait until the last minute to reach out for a conversation.
What to Ask When Choosing a Hospice Provider
Choosing a partner for end-of-life care is a deeply personal choice. Start by asking how quickly they can get a nurse to your home in an emergency. This is vital for peace of mind. Next, ask how they handle pain management and symptoms during the night or on weekends. You want to know they are truly available 24/7. Finally, ask how they involve the family in the care plan. You know your loved one best, so your input should always matter. Here is a bonus question: how do they support family members after a loss? That kind of care shows they really understand the journey.
Keep Your Family Stories Alive
Your loved one has a lifetime of stories that deserve to be remembered. We can help you capture those memories and preserve your family legacy for future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
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VISITING NURSES ASSOCIATION OF VENANGO COUNTY, HOS
BRANDYWINE RIVER VALLEY HOSPICE
HOSPICE PROGRAM/VNA OF HANOVER AND SPRING GROVE
Helpful Guides for Families
Understanding Medicare Hospice Benefit: A Family Guide
Confused by hospice coverage? Our guide to understanding Medicare hospice benefits helps you navigate care options and costs with confidence and clarity.
What Nearly 17,000 Hospice Inspection Reports Reveal
CMS released 16,894 hospice inspection reports from late 2021 to early 2026. See what surveyors cited most, what serious findings mean, and how to use them.
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.