TOWER HEALTH AT HOME - BERKS
Provider Information
- Address
- 739 READING AVENUE VF BUILDING, 202 3RD FLOOR
READING, PA 19611 - Ownership Type
- For-Profit
- Medicare Certified Since
- April 27, 1989
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 11 |
| Physicians | 1 |
| Volunteers | 1 |
26
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what TOWER HEALTH AT HOME - BERKS reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how TOWER HEALTH AT HOME - BERKS compares to hospices nationwide.
13.1 minutes
of nurse care per routine home care day, on average
That is the 59th percentile among hospices nationally. The national median is about 12 minutes.
72
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.1 min
Ranks better than about 59% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.4%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.4%
Ranks better than about 57% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits13.5%
Ranks better than about 93% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care10.6%
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months18.2%
Ranks better than about 90% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care10.6%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)100th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$6,354 · 2nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 41.4% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life41.4%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer31%
- Dementia4%
- Heart and circulatory disease17%
- Lung and respiratory disease7%
- Stroke9%
- Other conditions33%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Reading
Tower Health at Home - Berks provides hospice support to families living in Reading, Pennsylvania. They focus on comfort and dignity during a difficult time. Their team helps patients manage pain and symptoms right at home. This allows families to spend more quality time together. The agency is located on Reading Avenue. They have served the community for many years. Choosing the right hospice is a deeply personal decision. Families need providers who listen to their needs. Tower Health at Home - Berks works hard to offer that level of care. They aim to support both the patient and the loved ones nearby. It is about making every day count. That is why they focus on specialized care plans. They help families navigate the complex journey of end-of-life care with kindness. You are not alone in this process.
About TOWER HEALTH AT HOME - BERKS
This agency is a for-profit provider based in Berks County. They have been Medicare certified since April 1989. That is over three decades of experience in the field. Here is the thing — longevity often shows a deep commitment to the local area. Being Medicare certified means they meet strict federal standards for safety and quality. Families should feel good knowing the agency follows these rules. The team operates out of their office on the third floor of the Reading Avenue building. They are equipped to handle the unique needs of patients in this region. Because they are for-profit, they operate with a clear business structure. But their focus remains on delivering quality hospice services. It is helpful to know who runs your care. You should always ask how their specific business model impacts your daily experience. They are prepared to answer your questions about their history and their approach to your care.
Quality Ratings Snapshot
Understanding Hospice Care in Reading
Hospice is not a place you go. It is a type of care that comes to you. In Reading, families have access to hospice teams that visit homes, nursing facilities, or assisted living sites. The goal is simple. They want to control pain and keep the patient comfortable. Most people do not realize that hospice also includes emotional and spiritual support. It is a team effort. You get nurses, aides, and social workers all working for you. They help with the hard parts of daily life. And they help families understand what to expect as the illness progresses. The thing is, many people wait too long to call for help. You can start hospice as soon as a doctor says it is needed. Early care provides more time for the team to build a bond. It also gives families more time to prepare and find peace. That is a big deal for everyone involved.
What to Ask When Choosing a Hospice Provider
Talking to a hospice agency can feel scary. But having a list of questions helps. Start by asking how quickly they can respond to an emergency. You need to know that help is just a phone call away at 3:00 AM. Also, ask about their staff. Will you see the same nurse every week? Consistency makes a huge difference. You should also ask how they support family caregivers. Do they offer respite care if you need a break? That is a very important question. Finally, ask about their philosophy. How do they handle pain management and personal wishes? A good hospice team will respect your family's values. They should be open and honest with you. If they seem rushed or annoyed, look for another option. You deserve to feel heard and supported during this time. Take your time to find the right fit for your loved one.
Preserve Your Family's Story
During this time, stories and memories become even more precious. We offer tools to help you capture and save those important life moments for future generations to cherish.
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