HEARTLAND HOSPICE (ALLENTOWN)
Provider Information
- Address
- 2201 RIDGEWOOD ROAD, SUITE 180
READING, PA 19610 - Ownership Type
- For-Profit
- Medicare Certified Since
- December 15, 2000
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 26 |
| Licensed Practical Nurses (LPN) | 6 |
| Physicians | 4 |
100
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEARTLAND HOSPICE (ALLENTOWN) reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Supplied directly by this hospice
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2013.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTLAND HOSPICE (ALLENTOWN) compares to hospices nationwide.
12.4 minutes
of nurse care per routine home care day, on average
That is the 52nd percentile among hospices nationally. The national median is about 12 minutes.
87
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.4 min
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.8%
Ranks better than about 68% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life90.6%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits59.1%
Ranks better than about 41% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.8%
Ranks better than about 40% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months45%
Ranks better than about 28% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care6.2%
Ranks better than about 56% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.6%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)79th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$14,409 · 30th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 51% of patients or more. Most hospices score above 90 percent.
- Pain screening97.1%
- Pain assessment98.5%
- Breathing difficulty screening99.8%
- Breathing difficulty treatment97.7%
- Treatment preferences discussed100%
- Beliefs and values discussed99.8%
- Bowel care for patients on opioids96.8%
- Visits in the last days of life51%
- All care steps completed94.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer24%
- Dementia16%
- Heart and circulatory disease15%
- Lung and respiratory disease11%
- Stroke16%
- Other conditions20%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Supportive Care at Heartland Hospice
Heartland Hospice in Reading provides compassionate end-of-life care for families in Berks County. Their team focuses on comfort and dignity during a difficult season of life. They offer specialized medical support and emotional guidance right in your own home. You can find them at 2201 Ridgewood Road, Suite 180. The team works hard to ensure patients feel safe and heard every single day. If you live in the Reading area, their staff is ready to help your loved ones find peace. They have served the community for many years with a steady, local focus. Choosing the right care is a big decision for any family. This provider aims to make that process easier for you and your loved ones. You are not alone in this journey. Their experts are just a phone call away at (610) 266-0134.
About HEARTLAND HOSPICE (ALLENTOWN)
Heartland Hospice has been a Medicare-certified provider since December 15, 2000. That is over two decades of dedicated service in the region. They operate as a for-profit organization, which means they follow strict federal guidelines set by Medicare. What does this mean for your family? It means they must meet high standards for care and safety to keep their certification active. They have a long history of serving Berks County with care and professional skill. Families should know that hospice care is about more than just medicine. It is about honoring a person's wishes and keeping them comfortable at home. The team at this location understands the local landscape well. They know how to connect patients with the right resources in Reading. That experience makes a real difference when timing is everything. They focus on clear communication so you always know what to expect next.
Quality Care You Can Trust
Understanding Hospice Care in READING
Finding the right hospice in Reading involves looking at more than just a list of names. You want a team that knows your community and values your time. Most people do not realize that hospice is a team effort. It includes nurses, aides, social workers, and chaplains working together for you. The goal is to manage pain while supporting the whole family. In Pennsylvania, you have several choices, but quality ratings help you narrow it down. High marks from Medicare mean a provider follows best practices for patient comfort. That is a big deal when you are facing hard choices. You should look for a team that listens to your specific needs instead of using a one-size-fits-all plan. The best hospice providers in Berks County treat every person like a member of their own family. It is all about kindness and expert support when you need it most.
What to Ask When Choosing a Hospice Provider
You should feel confident before you sign any paperwork. Do not be afraid to ask tough questions. Here are a few things to consider asking your potential provider:
- How quickly can a nurse get to my home if there is an emergency?
- Can you explain how you manage pain and other symptoms at night or on weekends?
- How does your team support family caregivers who are feeling tired or overwhelmed?
- What specific services do you offer to help with emotional or spiritual needs?
Preserve Your Family's Unique Story
During this time, memories become even more precious. We can help you safely record and store your family's history for the generations to come.
Start Preserving MemoriesOther Hospice Providers Nearby
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ASERACARE HOSPICE
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Helpful Guides for Families
What Nearly 17,000 Hospice Inspection Reports Reveal
CMS released 16,894 hospice inspection reports from late 2021 to early 2026. See what surveyors cited most, what serious findings mean, and how to use them.
Hospice vs Palliative Care: Understanding the Difference
Confused about hospice vs palliative care? We break down the key differences, benefits, and how to choose the right end-of-life care for your loved one.
Hospice at Home vs. Inpatient: Choosing the Right Care
Deciding between hospice at home and inpatient hospice? Discover the pros and cons of each care setting to help you make the right choice for your loved one.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.