FAMILY PILLARS HOSPICE INC
Provider Information
- Address
- 3910 ADLER PLACE SUITE 130
BETHLEHEM, PA 18017 - Ownership Type
- For-Profit
- Medicare Certified Since
- August 17, 2016
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 15 |
| Licensed Practical Nurses (LPN) | 5 |
| Physicians | 1 |
48
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what FAMILY PILLARS HOSPICE INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Respite care (up to five days at a time, to give family caregivers a break)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how FAMILY PILLARS HOSPICE INC compares to hospices nationwide.
12.6 minutes
of nurse care per routine home care day, on average
That is the 54th percentile among hospices nationally. The national median is about 12 minutes.
62
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.6 min
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends4%
Ranks better than about 8% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.5%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits76%
Ranks better than about 18% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.6%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months63.2%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care9.4%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.8%
Ranks better than about 28% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$21,194 · 67th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 64.1% of patients or more. Most hospices score above 90 percent.
- Pain screening88.6%
- Pain assessment96.3%
- Breathing difficulty screening92.5%
- Breathing difficulty treatment100%
- Treatment preferences discussed92.5%
- Beliefs and values discussed76.6%
- Visits in the last days of life64.1%
- All care steps completed69.2%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer17%
- Dementia31%
- Heart and circulatory disease23%
- Lung and respiratory disease7%
- Stroke12%
- Other conditions13%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Support for Your Loved Ones
Family Pillars Hospice Inc provides comfort-focused care for patients in Bethlehem, Pennsylvania. Located at 3910 Adler Place, they focus on helping families manage symptoms and improve quality of life during difficult times. The team offers medical, emotional, and spiritual support right where the patient calls home. That is a big deal when you are trying to stay comfortable. They serve the Lehigh County area with a clear goal. They want to make every remaining day count for the people you love most. Choosing the right partner for this journey is hard. But having a local team in Bethlehem can make the process feel a lot more personal. They work with you to build a care plan that fits your family's unique needs and values.
About FAMILY PILLARS HOSPICE INC
This provider has been Medicare certified since August 2016. That gives them years of experience in the hospice field. As a for-profit organization, they operate under specific federal guidelines to ensure they meet high standards for patient care. What most people do not realize is that all Medicare-certified hospices must follow strict rules. This includes providing a team of doctors, nurses, and counselors. They must also offer support for grieving families after a loss. Since they have been around for nearly a decade, they understand the local landscape well. You should feel comfortable asking them about how they handle after-hours calls or emergency needs. It is their job to be there when you need them most. Transparency is key here. Always look at their history and see if their approach aligns with what your family expects during this transition.
Quality Performance
Understanding Hospice Care in BETHLEHEM
Hospice is not about giving up. It is about choosing a different kind of care. In the Lehigh Valley, families have access to several resources to help manage serious illnesses. The main goal is to keep the patient pain-free and alert. Most care happens at home, but some families use inpatient units if symptoms get too tough to manage. The thing is, hospice is a team effort. You get a nurse, a social worker, and even volunteers to help with errands. This support system takes the weight off your shoulders. It lets you focus on being a son, daughter, or spouse instead of a full-time caregiver. That is the true gift of hospice. It brings peace into a very chaotic time. You are never doing this alone when you have the right team by your side in Bethlehem.
What to Ask When Choosing a Hospice Provider
Choosing a provider is a major decision. You should feel empowered to ask tough questions. Start by asking how quickly a nurse can get to your home in an emergency. Speed matters. Next, ask about their specific experience with your loved one's condition. Not all hospices are the same. Some specialize in certain diseases. You should also ask how they support family caregivers who might be feeling burned out. Do they offer respite care? That is a short stay at a facility to give the family a break. Finally, ask what their plan is for after-hours communication. You need to know exactly who you are calling at 3 AM. If they cannot give you a clear, honest answer, keep looking. Trust your gut. You deserve a team that listens and responds with real care.
Preserve Your Family's Story
Your loved one has a lifetime of memories to share. We can help you capture those stories, lessons, and values before they are lost to time. It is a simple way to create a lasting legacy.
Start Preserving MemoriesOther Hospice Providers Nearby
ST LUKE'S HOSPICE
ADVANTAGE HOME HEALTH AND HOSPICE
AHC HOME HEALTH AND HOSPICE OF LEHIGH VALLEY
THE CARE TEAM HOSPICE
ASERACARE HOSPICE
GENTIVA II
Helpful Guides for Families
What Nearly 17,000 Hospice Inspection Reports Reveal
CMS released 16,894 hospice inspection reports from late 2021 to early 2026. See what surveyors cited most, what serious findings mean, and how to use them.
How to Spot a Trustworthy Hospice in 2026
A federal fraud crackdown froze new hospice enrollments in 2026. Here's how to verify a hospice is legitimate, Medicare-certified, and safe to trust.
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.