SERENITY HOSPICE
Provider Information
- Address
- 1020 GREEN ACRES ROAD, SUITE 12
EUGENE, OR 97408 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 13, 2018
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 3 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 1 |
8
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what SERENITY HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2018.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how SERENITY HOSPICE compares to hospices nationwide.
13.6 minutes
of nurse care per routine home care day, on average
That is the 64th percentile among hospices nationally. The national median is about 12 minutes.
47
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.6 min
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.1%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.5%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits69.9%
Ranks better than about 26% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.5%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months67.7%
Ranks better than about 3% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care3.2%
Ranks better than about 71% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$21,719 · 69th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 76.2% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed99.3%
- Beliefs and values discussed99.3%
- Bowel care for patients on opioids100%
- Visits in the last days of life76.2%
- All care steps completed99.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer9%
- Dementia32%
- Heart and circulatory disease30%
- Lung and respiratory disease10%
- Other conditions14%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Care in Eugene
Serenity Hospice provides comfort-focused care for patients in Eugene, Oregon. They serve families living in the 97408 area and across Lane County. Their team focuses on managing pain and supporting your loved one during a terminal illness. The goal is simple. They want to improve the quality of life for every patient they serve. It is all about dignity and comfort when you need it most. That is the core of what hospice does for a family. When you choose a provider, you are looking for people who truly care about your loved one's daily comfort. Serenity Hospice has been part of this community for years. They bring specialized care directly to the place you call home. Whether you are at a private residence or a care facility, their staff works to ensure your needs are met with kindness and expertise every single day.
About SERENITY HOSPICE
Serenity Hospice is a for-profit provider based in Eugene. They have been Medicare certified since November 13, 2018. That means they meet the national standards set by the federal government for hospice care. Being certified is a big step. It ensures they follow strict rules for safety and care quality. Most people do not realize that for-profit hospice agencies must meet the same quality benchmarks as non-profit groups. Serenity Hospice operates out of their office on Green Acres Road. You can reach them at (458) 205-5166 to ask about their specific programs. They are set up to handle the medical and emotional needs that come with end-of-life care. Choosing a provider is a deeply personal decision for your family. Understanding their history and certification status helps you feel more confident in your choice. They are ready to answer your questions about how they support patients in the Lane County area.
High Quality Ratings
Understanding Hospice Care in EUGENE
The Eugene area offers several hospice options for families facing serious illness. Choosing the right one is about finding a team that fits your family's specific needs. Some providers focus on specific types of care, while others have broader programs. The thing is, all Medicare-certified hospices must offer certain basic services. This includes nursing care, help with personal hygiene, and emotional support for the family. You should look for a team that communicates well and responds quickly when you call. Eugene has a strong network of care providers ready to help you navigate this time. It is not just about the medical tasks. It is about the human connection. A good provider will listen to what your loved one wants. They will honor those wishes while keeping them safe and comfortable. Take your time to talk with a few agencies before you make your final decision. You deserve to feel supported.
What to Ask When Choosing a Hospice Provider
Asking the right questions can make your choice much clearer. Start by asking how quickly a nurse can get to your home if an emergency happens at night. You should also ask what kind of support they provide for family members after a loss. It is a good idea to know who will be on your primary care team. Will you have the same nurse most of the time? That consistency matters a lot. Ask them how they handle pain and other difficult symptoms as well. You want a team that is proactive, not just reactive. Finally, ask what makes their specific approach different from other agencies in the area. Do they offer special programs like music therapy or volunteer visits? Getting clear answers to these questions will help you feel more at peace. You are the expert on your loved one's needs, and these answers will help you find the right match.
Preserve Your Family Stories
This time of life is about more than just medical care. It is also a chance to capture the memories and stories that define your family. We can help you save those precious moments for future generations.
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