HEARTLAND HOSPICE
Provider Information
- Address
- 580 LINCOLN PARK BLVD, SUITE 320
KETTERING, OH 45429 - Ownership Type
- Non-Profit
- Medicare Certified Since
- September 13, 1995
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 10 |
| Licensed Practical Nurses (LPN) | 3 |
| Volunteers | 4 |
34
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEARTLAND HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2016.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTLAND HOSPICE compares to hospices nationwide.
12.7 minutes
of nurse care per routine home care day, on average
That is the 55th percentile among hospices nationally. The national median is about 12 minutes.
94
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.7 min
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9%
Ranks better than about 62% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life93.5%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits64.9%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7%
Ranks better than about 45% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months44%
Ranks better than about 30% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care10.5%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.7%
Ranks better than about 29% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$21,769 · 69th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 58.2% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment97.6%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids96.2%
- Visits in the last days of life58.2%
- All care steps completed98%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer13%
- Dementia12%
- Heart and circulatory disease16%
- Lung and respiratory disease13%
- Stroke35%
- Other conditions16%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Heartland Hospice in Kettering
Heartland Hospice serves the Kettering, Ohio area from their office on Lincoln Park Boulevard. They provide hospice care for families in Montgomery County. This provider has been certified by Medicare since 1995. They also hold accreditation from CHAP. This means an outside group checked their work to ensure they meet high standards. Many families look for this certification when they choose care.
About Heartland Hospice
Heartland Hospice operates as a non-profit organization. Non-profit status often means the group focuses on reinvesting in patient care. They have been a part of the Medicare program for nearly three decades. CHAP accreditation is a sign that they follow strict rules for safety and care quality. This matters because it shows they keep up with changing medical standards. You should know that they function as a freestanding hospice provider. This means they are not part of a hospital system. They operate independently to meet the needs of their patients. Families often choose them because of their long history in the community. Their team includes ten registered nurses and three licensed practical nurses. They also work with four volunteers to support patients. It is a specific setup designed to provide focused end-of-life care in the home or a facility.
Quality Performance
What Is Hospice Care Like in Kettering?
Hospice care in Kettering focuses on comfort and dignity for patients near the end of life. Local providers like Heartland Hospice build teams to visit patients where they live. These teams usually include doctors, nurses, and aides who work together. They manage pain and symptoms to help people stay comfortable. You might see nurses and volunteers visiting the home on a regular schedule. The staff at this location includes ten registered nurses and three licensed practical nurses. They have four volunteers who offer companionship to patients. The goal is to support the whole family during this time. Care teams also help with emotional and spiritual needs. They coordinate with your primary doctor to keep everyone on the same page. Having a local team makes it easier to get help quickly when needs change. This local presence is a big help for families living in Montgomery County.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice team is a personal decision. You need clear answers to make the best choice for your loved one. Ask these questions during your first meeting. How quickly can a nurse respond if we have an emergency at night? How often will a staff member visit our home? Does your team have experience with the specific condition my loved one has? What support do you offer to family members who are grieving? These questions help you understand how the provider handles daily care. Listen to their answers to see if they fit your family's needs. A good provider will be happy to explain their process. Do not feel rushed when you ask these questions. You deserve to feel confident in the care your loved one will receive.
Preserving Your Family History
Capture the stories and memories that define your family. Our tools help you save these moments for future generations to cherish.
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