HospiceScout

HEARTLAND HOSPICE

Provider Information

Address
580 LINCOLN PARK BLVD, SUITE 320
KETTERING, OH 45429
Ownership Type
Non-Profit
Medicare Certified Since
September 13, 1995

CMS Quality Ratings

Overall Rating

Composite score combining quality measures and patient survey results.

Quality of Care

Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.

Patient Satisfaction

CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.

Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.

Care at Heartland Hospice

Heartland Hospice serves families in Kettering, Ohio, from their office on Lincoln Park Boulevard. They provide end-of-life care focused on comfort and dignity for patients in Montgomery County. Their team helps manage pain and supports the emotional needs of those facing a serious illness. Choosing a hospice provider is a major decision for your family. It is about finding a team that matches your values and your loved one's needs. That is why having clear information matters so much. Heartland Hospice has been part of the Medicare program since September 1995. This long history shows they have been doing this work for nearly thirty years. Their goal is to help patients live their final months with as much peace as possible. You are not alone in this search, and finding the right fit is the first step toward getting the support your family deserves.

About HEARTLAND HOSPICE

Heartland Hospice operates as a non-profit organization. This structure often means the agency puts any extra money back into patient care programs. They have been certified by Medicare since 1995. That is a long time to serve a community. What most people do not realize is that Medicare certification is not automatic. Agencies must pass regular checks to prove they meet federal safety and quality rules. Being non-profit can be a plus for families who want to know the agency is mission-driven. When you look at an agency, think about how they talk to you on the phone. Do they listen well? Are they patient with your questions? These are small signs of how they will treat your loved one later. A non-profit status is just one piece of the puzzle. Always look at the total picture before you make your final choice for care.

Quality Performance Summary

Heartland Hospice holds a perfect 5/5 overall rating from Medicare. They also earned a 5/5 score for quality of care, which measures how well they manage pain and symptoms. However, their patient satisfaction score is 2/5. This suggests that while their clinical care is strong, some families have had different experiences with communication or support services.

Understanding Hospice Care in KETTERING

Hospice is a special way of caring for people with life-limiting illnesses in Kettering. It is not a place you go to die. It is a set of services that come to you. Most patients receive this care right in their own homes or in nursing facilities. The team usually includes a nurse, a social worker, and a chaplain. They work together to keep the patient comfortable and pain-free. And here is the best part: it is about living well for as long as possible. Many families wait too long to ask for help. They think hospice means giving up. But the truth is that hospice often helps people feel better by stopping painful symptoms. If you live in Montgomery County, you have access to several hospice choices. You should interview at least two or three providers to see who feels like the right match for your specific situation.

What to Ask When Choosing a Hospice Provider

Choosing a hospice is a deeply personal task. You want to feel confident in the team walking this path with you. Ask these questions to get the full picture:

  • How quickly can a nurse get to my home if there is a sudden emergency at night?
  • How does your team handle pain management and symptom control for complex cases?
  • Can you tell me how often the nurse, social worker, and aide will visit each week?
  • What specific support do you offer to family caregivers who are feeling burned out?

The answers should be clear and direct. If a provider is vague, that is a red flag. You need a team that communicates well. Trust your gut feeling when you talk to them. If they seem rushed, they might be just as rushed when they care for your loved one. You deserve a partner who takes the time to listen to your concerns.

Keep Your Family Stories Alive

During difficult times, the stories and memories of our loved ones matter more than ever. We can help you record these precious moments to share with future generations.

Start Your Legacy Project

Other Hospice Providers Nearby

Helpful Guides for Families

Preserve their story while there's time

Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.