HEARTLAND HOSPICE
Provider Information
- Address
- 4565 BEECHER CROSSING NORTH, SUITE D
COLUMBUS, OH 43230 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 23, 2004
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 4 |
| Licensed Practical Nurses (LPN) | 10 |
65
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEARTLAND HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2016.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTLAND HOSPICE compares to hospices nationwide.
12.4 minutes
of nurse care per routine home care day, on average
That is the 52nd percentile among hospices nationally. The national median is about 12 minutes.
401
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.4 min
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.3%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life93.5%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits64.3%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care8.1%
Ranks better than about 38% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months44.9%
Ranks better than about 28% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care20.6%
Ranks better than about 6% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.3%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$24,487 · 80th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 64.8% of patients or more. Most hospices score above 90 percent.
- Pain screening99.6%
- Pain assessment99.2%
- Breathing difficulty screening100%
- Breathing difficulty treatment99.6%
- Treatment preferences discussed99.9%
- Beliefs and values discussed99.8%
- Bowel care for patients on opioids100%
- Visits in the last days of life64.8%
- All care steps completed98.8%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer16%
- Dementia30%
- Heart and circulatory disease20%
- Lung and respiratory disease14%
- Stroke10%
- Other conditions14%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
HEARTLAND HOSPICE in Columbus
HEARTLAND HOSPICE provides end of life care for families in Columbus, Ohio. They operate out of an office on Beecher Crossing North in Franklin County. This provider holds accreditation from CHAP. That means an outside group checked their work against high standards. It is a sign of their commitment to clear rules. They have served the area since late 2004.
About HEARTLAND HOSPICE
This is a for-profit hospice agency. They have been certified by Medicare for nearly two decades. Being a CHAP accredited provider means they meet specific national standards for health and safety. The board members at CHAP visit the office to look at records and care plans. They want to make sure the team follows federal guidelines. This gives families a clear way to see how the agency performs. You should know that they maintain a team of 65 employees. This includes 4 registered nurses and 10 licensed practical nurses who provide daily bedside support. That is a large staff to support your loved one. They focus on the clinical side of comfort and symptom relief for those in their care.
Quality Overview
What Is Hospice Care Like in COLUMBUS?
Hospice care in Columbus focuses on comfort. It helps people spend their final months at home. You will find that many local providers offer similar core services like pain management and spiritual support. HEARTLAND HOSPICE uses a team of nurses to handle these needs. They have 14 total nursing staff members available to help with medical tasks. These nurses visit your home to check on symptoms and adjust medicine. They also work with family members to explain what to expect as the illness progresses. The goal is to keep your loved one peaceful. Having 65 staff members total means they have the hands to cover a wide area in Franklin County. Do not be afraid to ask how their specific team will visit your home.
What to Ask When Choosing a Hospice Provider
Picking a hospice provider is a big step. You should feel comfortable with the team you choose. Start by asking how quickly a nurse can get to your home in an emergency. This matters during the night or on weekends. Ask who will be your main contact person. You want to know who to call when you have a question. Ask how they manage pain and other symptoms. You should also ask how often a volunteer or social worker will visit. These people provide emotional support that is just as important as medical care. Write these answers down. Compare them across different providers to see which one fits your family best.
Preserve Your Family Stories
Your loved one has a lifetime of memories. We can help you record their voice and stories so future generations can hear them.
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Helpful Guides for Families
How to Start Hospice Conversations: A Practical Guide
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Understanding Medicare Hospice Benefits: A Family Guide
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A Complete End of Life Planning Checklist for Families
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.