HospiceScout

HEARTLAND HOSPICE

Provider Information

Address
6500 BUSCH BLVD, SUITE 210
COLUMBUS, OH 43229
Ownership Type
For-Profit
Medicare Certified Since
November 23, 2004

CMS Quality Ratings

Overall Rating

Composite score combining quality measures and patient survey results.

Quality of Care

Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.

Patient Satisfaction

CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.

Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.

Providing Compassionate Care in Columbus

Heartland Hospice serves families across Columbus, Ohio, from their office on Busch Boulevard. They focus on comfort, dignity, and quality of life for patients facing a life-limiting illness. Choosing the right hospice team is a deeply personal decision for every family. Having a local provider like Heartland Hospice means you have support nearby when you need it most. They have been a part of the Franklin County medical community for many years. Their team is dedicated to managing pain and symptoms so patients can spend time doing what they love. Whether at home or in a facility, they aim to bring peace and comfort to your loved one. It is all about making each day count.

About Heartland Hospice

Heartland Hospice operates as a for-profit provider. They have been Medicare certified since November 23, 2004. This long history shows they have helped local families for two decades. Being Medicare certified means they meet strict federal rules for safety and care. What should you know? For-profit status just describes their business structure. It does not change the core mission of hospice care. Their staff works to provide medical, emotional, and spiritual support for patients and their families. They have seen many changes in healthcare over the last twenty years. But their goal remains the same. They want to provide steady, reliable care for those in their final months. You can feel confident knowing they have met federal standards for a very long time.

Quality Insights

Heartland Hospice earns an overall rating of 4.5 out of 5 stars. Their quality of care rating is also 4.5 out of 5, which measures how well they manage patient pain and symptoms. Their patient satisfaction rating is 3 out of 5 stars based on surveys from families. This tells us they are very strong in clinical care, though there is room for improvement in how they communicate with families.

Understanding Hospice Care in Columbus

Columbus offers many options for end-of-life support. The city has a dense network of hospitals and care providers. Most hospice services here focus on the home environment. This allows patients to stay in familiar surroundings while receiving expert medical help. The thing is, hospice is not just about the patient. It is also about supporting the entire family through a hard time. You will find that most providers, including Heartland Hospice, offer nurses, aides, and social workers. They work together to create a plan that fits your specific needs. Some families feel overwhelmed by the number of choices in Franklin County. That is normal. Take your time to talk with a few providers. Ask them how they help families navigate the stress of caregiving. You deserve a team that listens to your concerns.

What to Ask When Choosing a Hospice Provider

Picking a hospice team is a big step. You should feel comfortable asking tough questions before you sign any papers. Here are a few things to keep in mind. First, ask how quickly a nurse can get to your home if an emergency happens at night. You need to know that someone is always available. Second, ask how they handle pain management. Every patient is different, and their plan should be too. Third, ask about the support they offer to family members after a loss. Grief support is a vital part of hospice care. Finally, ask what happens if your loved one needs to go to a hospital for a short time. A good provider will have a clear answer for you. Do not be afraid to ask these questions. They help you find the right fit.

Preserve Your Family's Story

Your loved one's life is full of wisdom and memories that deserve to be kept safe for future generations. Start capturing their unique story today.

Begin Your Story

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Helpful Guides for Families

Preserve their story while there's time

Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.