HEARTLAND HOSPICE (RALEIGH )
Provider Information
- Address
- 4515 FALLS OF NEUSE ROAD, SUITE 420
RALEIGH, NC 27609 - Ownership Type
- For-Profit
- Medicare Certified Since
- June 5, 2003
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 45 |
| Licensed Practical Nurses (LPN) | 6 |
| Volunteers | 16 |
89
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEARTLAND HOSPICE (RALEIGH ) reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Respite care (up to five days at a time, to give family caregivers a break)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2018.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTLAND HOSPICE (RALEIGH ) compares to hospices nationwide.
10.4 minutes
of nurse care per routine home care day, on average
That is the 29th percentile among hospices nationally. The national median is about 12 minutes.
339
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.4 min
Ranks better than about 29% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.8%
Ranks better than about 68% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life91.2%
Ranks better than about 36% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits69.5%
Ranks better than about 26% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.3%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months43.2%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care16.1%
Ranks better than about 14% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.7%
Ranks better than about 29% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)79th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$18,171 · 51st percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 48% of patients or more. Most hospices score above 90 percent.
- Pain screening99.6%
- Pain assessment99.2%
- Breathing difficulty screening99.6%
- Breathing difficulty treatment98.1%
- Treatment preferences discussed99.9%
- Beliefs and values discussed99.9%
- Bowel care for patients on opioids99.7%
- Visits in the last days of life48%
- All care steps completed97.5%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer26%
- Dementia20%
- Heart and circulatory disease18%
- Lung and respiratory disease10%
- Stroke13%
- Other conditions16%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care in Raleigh
Heartland Hospice serves families in Raleigh, North Carolina, and the surrounding Wake County area. They provide end-of-life care focused on comfort and dignity for patients facing serious illnesses. Their team is dedicated to supporting both the patient and their loved ones through a difficult time. The office is at 4515 Falls of Neuse Road, Suite 420. They have been a Medicare-certified provider since June 2003. Getting the right support is a big step for your family. This team works to make sure your loved one stays comfortable at home or in a care facility. They aim to ease the burden on caregivers while honoring the patient's wishes. Choosing a provider is a personal choice that requires looking at the facts. That is why we share these details with you today.
About HEARTLAND HOSPICE (RALEIGH )
Heartland Hospice operates as a for-profit provider in the Raleigh area. They have held Medicare certification for over two decades. This means they meet federal standards for hospice care. When you look for a hospice, you should know that for-profit status does not change the core mission of care. The thing is, every hospice must follow the same Medicare rules for patient safety. Heartland Hospice focuses on delivering care that meets the needs of their community. Families should feel comfortable asking about their specific team structure and how they handle after-hours calls. You have the right to know how they plan to support your loved one on a daily basis. The team at this location is part of a larger network that serves many regions. They bring that experience to their work in North Carolina. It is always good to meet with them early to see if they are a right fit.
Quality Rating Insight
Understanding Hospice Care in Raleigh
Hospice care is a special way of helping people when a cure is no longer the goal. In Raleigh, families have access to several different hospice providers. The main goal is to manage pain and symptoms so the patient can enjoy their final months. And it is not just about the patient. Hospice also offers emotional support and counseling for the whole family. Many people think hospice is only for the last few days of life. That is a myth. You can actually get hospice care for six months or even longer if a doctor certifies the need. It is about improving the quality of the time you have left. In Wake County, you will find providers who offer home visits, chaplain services, and volunteer support. Talk to your doctor to see when the right time is to start these services. Getting help sooner rather than later often makes a huge difference for everyone.
What to Ask When Choosing a Hospice Provider
Choosing a hospice is a big decision for your family. You want to feel confident in the team you pick. Start by asking how quickly they can get a nurse to your home in an emergency. That is a vital detail for your peace of mind. Ask them how they manage pain and if they have a doctor available 24/7. You should also ask about their volunteer services and how they support grieving family members. It is okay to be direct with these questions. A good hospice team will be happy to give you clear answers. Ask them, "How do you handle changes in the patient's condition?" and "What kind of support do you give to the primary caregiver?" These questions help you see if their values match your own. You deserve a team that listens to you and respects your family's needs at every step of the way.
Preserve Your Family's Story
During this time, it is special to capture the memories and stories of your loved ones. Our tool helps you save these precious moments for future generations to cherish.
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Helpful Guides for Families
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