ROADRUNNER HEALTHCARE
Provider Information
- Address
- 8300 CARMEL AVE NE SUITE 401
ALBUQUERQUE, NM 87122 - Ownership Type
- For-Profit
- Medicare Certified Since
- October 11, 2018
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 12 |
38
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what ROADRUNNER HEALTHCARE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how ROADRUNNER HEALTHCARE compares to hospices nationwide.
8.7 minutes
of nurse care per routine home care day, on average
That is the 13th percentile among hospices nationally. The national median is about 12 minutes.
234
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day8.7 min
Ranks better than about 13% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.7%
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life88.9%
Ranks better than about 28% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits66.1%
Ranks better than about 31% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care5.3%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months31.9%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care16.8%
Ranks better than about 12% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.5%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$20,171 · 61st percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 64.9% of patients or more. Most hospices score above 90 percent.
- Pain screening99.3%
- Pain assessment99.5%
- Breathing difficulty screening99.5%
- Breathing difficulty treatment99.5%
- Treatment preferences discussed100%
- Beliefs and values discussed99.8%
- Bowel care for patients on opioids100%
- Visits in the last days of life64.9%
- All care steps completed98.2%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer19%
- Dementia25%
- Heart and circulatory disease11%
- Lung and respiratory disease9%
- Stroke11%
- Other conditions28%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Roadrunner Healthcare in Albuquerque
Roadrunner Healthcare serves residents across Albuquerque and the surrounding Bernalillo County area. This freestanding hospice provider offers end-of-life support for patients and their families. They have been certified by Medicare since 2018 to provide these specialized services. The team holds accreditation from the ACHC. This means they meet high national standards for safety and care delivery. It is a baseline for quality that helps families feel confident in their choice. Choosing a certified provider ensures that your loved one has access to consistent medical oversight during a difficult time. Their team is prepared to help you manage symptoms at home. That is their main goal.
About Roadrunner Healthcare
This provider operates as a for-profit hospice agency. They employ 38 staff members including 12 registered nurses. These nurses handle the medical needs of patients throughout the day and night. The ACHC accreditation is a key detail for your family to check. This organization sends independent surveyors to review how the hospice handles medications and patient records. They also watch how the staff talks to families. If a hospice passes these strict tests, they earn a seal of approval that lasts for a few years. It shows that the agency follows best practices for safety and clinical outcomes. You can look for this seal when you talk to their intake team. It gives you a clear sign that they keep their standards high.
Quality Performance
What Is Hospice Care Like in Albuquerque?
Hospice care in New Mexico focuses on comfort rather than a cure. It brings medical equipment and expert staff directly to your home. In Albuquerque, agencies like this one build teams around the patient. You get a group of nurses, doctors, and aides who work together. They visit you on a regular schedule to check on symptoms like pain or trouble breathing. The team also supports family members by teaching them how to care for their loved one at home. Having 12 registered nurses on staff allows this agency to provide consistent monitoring for those in their care. This level of staffing helps ensure that your questions get answered quickly by someone who knows your medical history. It makes the whole process easier to manage for everyone involved.
What to Ask When Choosing a Hospice Provider
Talking to a hospice director can feel overwhelming. Keep your questions simple to get the facts you need. First, ask how quickly a nurse can reach your home if an emergency happens at night. Second, check how many staff members live near your neighborhood in Albuquerque. You should also ask how they coordinate with your current primary doctor to keep your care plan aligned. Finally, ask what specific services they offer for family support and grief counseling. Getting clear answers to these four questions will help you compare your options. Do not feel rushed to pick a provider before you have all the information you need. Take your time to find the right fit for your situation.
Preserve Your Family Stories
Your loved one has a lifetime of memories and wisdom. We offer tools to help you record their stories and preserve their legacy for future generations to cherish.
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