ROADRUNNER HEALTHCARE
Provider Information
- Address
- 8300 CARMEL AVE NE SUITE 401
ALBUQUERQUE, NM 87122 - Ownership Type
- For-Profit
- Medicare Certified Since
- October 11, 2018
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 12 |
38
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what ROADRUNNER HEALTHCARE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how ROADRUNNER HEALTHCARE compares to hospices nationwide.
8.7 minutes
of nurse care per routine home care day, on average
That is the 13th percentile among hospices nationally. The national median is about 12 minutes.
234
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day8.7 min
Ranks better than about 13% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.7%
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life88.9%
Ranks better than about 28% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits66.1%
Ranks better than about 31% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care5.3%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months31.9%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care16.8%
Ranks better than about 12% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.5%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$20,171 · 61st percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 64.9% of patients or more. Most hospices score above 90 percent.
- Pain screening99.3%
- Pain assessment99.5%
- Breathing difficulty screening99.3%
- Breathing difficulty treatment99.4%
- Treatment preferences discussed100%
- Beliefs and values discussed99.7%
- Bowel care for patients on opioids100%
- Visits in the last days of life64.9%
- All care steps completed97.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer19%
- Dementia25%
- Heart and circulatory disease11%
- Lung and respiratory disease9%
- Stroke11%
- Other conditions28%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Supportive Care in Albuquerque
Roadrunner Healthcare serves families in Albuquerque, New Mexico. They provide comfort-focused hospice care to patients facing a serious illness. This team works from their office on Carmel Avenue to bring peace and relief to local homes. The goal is simple. They want to help patients live their final months with as much dignity and comfort as possible. Hospice is about more than medicine. It is about supporting the whole person and their loved ones during a very hard time. That is the core of what they do here.
About Roadrunner Healthcare
Roadrunner Healthcare is a for-profit hospice provider. They have been certified by Medicare since October 11, 2018. That is over five years of serving the Bernalillo community. Being Medicare-certified means they meet strict federal rules for safety and care. What should families know? It means they have a track record you can check. They operate out of their suite in Albuquerque and focus on local needs. The team understands the specific rhythm of life in New Mexico. Choosing a provider is a big decision. You want a team with a clear history of following rules. They offer that stability.
Top-Tier Quality Ratings
Understanding Hospice Care in Albuquerque
Hospice care in Albuquerque is meant to be accessible and supportive. The city has several options for end-of-life care. But not all providers are the same. Most hospice agencies provide visits from nurses, aides, and chaplains. They help manage pain and offer emotional support. The thing is, hospice is not just for the very last days of life. You can start care much sooner to get the most benefit. Many families wait too long to call. Please reach out early. Having a team in place helps everyone breathe a bit easier. It changes the whole experience for the better.
What to Ask When Choosing a Hospice Provider
You have the right to choose the best care for your loved one. Don't be afraid to ask tough questions. First, ask how quickly a nurse can get to your home in an emergency. This matters when pain levels spike at night. Second, ask how they handle after-hours calls. You need to know someone is awake and ready to help. Third, ask how they involve the family in the plan of care. You know your loved one best. A good team will listen to your input. Finally, ask about their experience with your specific diagnosis. You deserve clear, honest answers. Take your time to decide.
Preserve Your Family's History
This time is difficult, but it is also a chance to capture precious stories and memories before they fade. Start documenting your family legacy today.
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Helpful Guides for Families
Understanding Medicare Hospice Benefit: A Family Guide
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Hospice at Home vs. Inpatient: Choosing the Right Care
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Starting the End-of-Life Conversation: A Family Guide
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.