GENTIVA
Provider Information
- Address
- 9484 DOUBLE R BOULEVARD, STE. A
RENO, NV 89521 - Ownership Type
- For-Profit
- Medicare Certified Since
- June 12, 1998
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 26 |
| Volunteers | 0 |
48
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
11.1 minutes
of nurse care per routine home care day, on average
That is the 37th percentile among hospices nationally. The national median is about 12 minutes.
179
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.1 min
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.1%
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.5%
Ranks better than about 43% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits42%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.3%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months39.5%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care11.3%
Ranks better than about 30% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice4.5%
Ranks better than about 13% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$18,735 · 54th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 70% of patients or more. Most hospices score above 90 percent.
- Pain screening99.4%
- Pain assessment99.3%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed99.7%
- Bowel care for patients on opioids100%
- Visits in the last days of life70%
- All care steps completed98.8%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer21%
- Dementia10%
- Heart and circulatory disease20%
- Lung and respiratory disease9%
- Stroke29%
- Other conditions12%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Gentiva in Reno
Gentiva serves the Reno area from their location on Double R Boulevard. This freestanding hospice provider has offered care to the community since 1998. They focus on providing support for patients and their families during difficult times. Their team works within Washoe County to bring end-of-life care to those who need it most. You can reach their office directly at (775) 825-5008 to learn more about their specific services. Choosing the right provider is a large step for any family. Having this information helps you start your search with confidence. They operate as a for-profit organization under Medicare certification. This means they must meet federal standards to keep their status. Every family deserves clear facts before making a decision. Local care options provide a way to keep loved ones close to home while getting the medical help they need.
About Gentiva
Gentiva operates as a for-profit hospice provider. They earned their Medicare certification in 1998. This long history shows they have worked in the Reno area for over twenty-five years. Being Medicare certified means they follow strict rules set by the government. These rules cover how they treat patients and keep records. This provider maintains a team of 48 total employees. This group includes 26 registered nurses who handle clinical needs. It is worth noting they have no volunteers on staff at this location. Families should look at these numbers to understand how the team is built. A larger nursing staff often means more eyes on patient care needs. You can ask them how these staff members coordinate with your family doctor. Understanding the structure of the team helps you see how they manage daily tasks. They are ready to answer questions about their care model.
Quality Performance
What Is Hospice Care Like in RENO?
Hospice care in Reno focuses on comfort and dignity for the patient. Many local providers like Gentiva offer care in the home. This allows your loved one to stay in a familiar space. The team often includes registered nurses who manage pain and other symptoms. These nurses work with doctors to change care plans as needs change. They also provide support to family members who are acting as caregivers. This is a team effort. You should ask how often a nurse will visit your home. Some providers offer visits every day while others visit less often. It depends on the medical needs of the patient at that time. Having a clear schedule helps families plan their days. The goal is to reduce stress for everyone involved. You can call the office to see how their specific team covers the Washoe County area.
What to Ask When Choosing a Hospice Provider
Finding the right fit takes time. You should ask questions that help you understand the daily routine of the hospice team. First, ask how the staff handles emergencies after regular business hours. You need to know who to call at three in the morning. Second, ask how they manage pain and comfort. It is helpful to know if they have a specific plan for common symptoms. Third, ask about the role of the family in daily care. Does the team teach you how to help your loved one? Finally, ask how they communicate with your primary doctor. Coordination is key to good care. Write down these answers so you can compare your options later. Do not feel rushed to pick a provider. Take the time to find the support your family needs to stay comfortable and well cared for.
Keep Your Family Stories Alive
Preserving the memories and life stories of your loved ones is a gift for future generations. Start capturing those precious moments today.
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