OZARKS HEALTHCARE AT HOME, HOSPICE
Provider Information
- Address
- 812 N KENTUCKY AVENUE
WEST PLAINS, MO 65775 - Ownership Type
- Non-Profit
- Medicare Certified Since
- February 6, 1991
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 7 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 3 |
| Volunteers | 1 |
18
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what OZARKS HEALTHCARE AT HOME, HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how OZARKS HEALTHCARE AT HOME, HOSPICE compares to hospices nationwide.
25.3 minutes
of nurse care per routine home care day, on average
That is the 98th percentile among hospices nationally. The national median is about 12 minutes.
5
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day25.3 min
Ranks better than about 98% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends12.1%
Ranks better than about 80% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life100%
Ranks better than about 99% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits17.1%
Ranks better than about 91% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care41.7%
Ranks better than about 1% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months16.7%
Ranks better than about 91% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)85th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$5,949 · 2nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 76.5% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment92.6%
- Breathing difficulty screening97.9%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life76.5%
- All care steps completed93.8%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer57%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Ozarks Healthcare at Home, Hospice
Ozarks Healthcare at Home, Hospice serves the West Plains, Missouri area from their office on North Kentucky Avenue. This provider offers end-of-life care for patients in Howell County. They have been certified by Medicare since early 1991. The agency holds accreditation from the Joint Commission. This means they meet high standards for safety and quality in their daily work. They provide care for families who need support at home during a difficult time.
About Ozarks Healthcare at Home, Hospice
This hospice operates as a non-profit organization. Non-profit status often means the group focuses funds back into patient care services. The Joint Commission accreditation is a badge of honor for health agencies. They send experts to check if a provider follows strict rules for patient safety. These experts look at how the team manages medicine and pain relief. It shows the agency wants to be held to a high bar. You should know that this team has served the region for over thirty years. They have a small, focused staff including seven registered nurses and one licensed practical nurse. This team size allows for personal attention. You can feel good knowing they have earned a strong reputation for their quality of care based on official government reports.
High Quality Standards
What Is Hospice Care Like in West Plains?
Hospice care in West Plains focuses on comfort for your loved one. The team comes to the home or where the patient lives. They help manage pain and keep the person calm. The staff includes three doctors and one volunteer who work with the nursing team. These professionals visit to check on the patient and talk with the family. They handle the hard medical tasks so you can focus on spending time together. It is a team effort. You will see nurses, doctors, and volunteers working together to make sure the patient stays comfortable. They offer support for the physical and emotional needs that arise during this stage of life. The goal is to keep the patient in a familiar place they call home.
What to Ask When Choosing a Hospice Provider
Picking a hospice team is a big decision for any family. You need answers that make sense to you. Start by asking how quickly a nurse can get to your home if an emergency happens at night. Ask who will be the main person you talk to when you have questions about medicine. It helps to know how the team handles changes in the patient's condition. You should also ask what kind of support they offer to family members after the patient passes away. These questions help you see if the team fits your specific needs. Take your time to get clear answers. You deserve to feel sure about the care your family member will receive from the team you pick.
Preserve Your Family Stories
Your family has a history that deserves to be kept safe for the next generation. We can help you record and save those important memories today.
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Helpful Guides for Families
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