OZARKS HEALTHCARE AT HOME, HOSPICE
Provider Information
- Address
- 812 N KENTUCKY AVENUE
WEST PLAINS, MO 65775 - Ownership Type
- Non-Profit
- Medicare Certified Since
- February 6, 1991
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 7 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 3 |
| Volunteers | 1 |
18
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what OZARKS HEALTHCARE AT HOME, HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how OZARKS HEALTHCARE AT HOME, HOSPICE compares to hospices nationwide.
25.3 minutes
of nurse care per routine home care day, on average
That is the 98th percentile among hospices nationally. The national median is about 12 minutes.
5
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day25.3 min
Ranks better than about 98% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends12.1%
Ranks better than about 80% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life100%
Ranks better than about 99% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits17.1%
Ranks better than about 91% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care41.7%
Ranks better than about 1% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months16.7%
Ranks better than about 91% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)85th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$5,949 · 2nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 76.5% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment91.3%
- Breathing difficulty screening93.3%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed95.6%
- Visits in the last days of life76.5%
- All care steps completed86.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer57%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Overview of Ozarks Healthcare at Home
Ozarks Healthcare at Home, Hospice serves families in West Plains, Missouri. They provide end of life care for those in Howell County and the surrounding areas. This team has been Medicare certified since 1991. They also hold accreditation from the Joint Commission. This means they meet high standards for safety and patient care. The agency operates as a non-profit organization. That is a big deal for families seeking care focused on people rather than profits. Their team includes 18 staff members who work together to support patients. They are ready to help you during this time.
About Ozarks Healthcare at Home, Hospice
This hospice provider has a long history of service in Missouri. Being a non-profit agency often means that money goes back into the care provided to patients. They earned their Medicare certification over thirty years ago. That shows real stability. They also maintain accreditation from the Joint Commission. This group checks hospitals and clinics to make sure they follow strict safety rules. It gives families peace of mind to know an outside group reviews their work. The staff includes seven registered nurses and one licensed practical nurse. Three doctors and one volunteer round out the team. They use these resources to help patients stay comfortable at home. It is a team approach to care.
High Quality Ratings
Understanding Hospice Care in West Plains
Finding the right care in a small town can feel hard. The good news is that West Plains has options for families who need help. Hospice care is not just for the final days of life. It is about making every day better for the patient. The team at Ozarks Healthcare at Home focuses on pain management and emotional support. They have seven registered nurses on staff to visit homes. Nurses help manage symptoms so patients feel less pain. Having three doctors on the team means they have strong medical oversight. That is a big benefit for patients with complex needs. Everyone works together to create a plan that fits the family goals. You are not alone in this process.
What to Ask When Choosing a Hospice Provider
Choosing a hospice team is a big decision. You should feel comfortable with the people entering your home. Here are a few questions to get the conversation started. First, ask how quickly a nurse can get to your home if an emergency happens at night. Second, ask how the team will help manage the pain of your loved one. You should also ask about the role of the volunteer on their team. Finally, ask what happens if the patient needs to move to a different level of care. These questions help you see if the agency is a good fit. Trust your gut feeling when you talk to them. You deserve clear answers during this time.
Preserve your family history
Your loved one has a story worth remembering. We offer tools to help you record and save those precious memories for future generations.
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