HospiceScout

HEARTLAND HOSPICE (ST LOUIS)

Provider Information

Address
12101 WOODCREST EXECUTIVE DRIVE, SUITE 102
SAINT LOUIS, MO 63141
Ownership Type
For-Profit
Medicare Certified Since
July 19, 1996

CMS Quality Ratings

Overall Rating

Composite score combining quality measures and patient survey results.

Quality of Care

Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.

Patient Satisfaction

CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.

Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.

Support at Home in Saint Louis

Heartland Hospice serves families across Saint Louis, Missouri. They provide end-of-life care focused on comfort, dignity, and quality of life. The team works to manage pain and support emotional needs for patients in their own homes. This care often includes nursing visits, help with daily tasks, and spiritual support for the whole family. It is about making every day count. Choosing the right team makes a real difference during a difficult time. They aim to bring peace to those facing a life-limiting illness. You deserve a partner who truly listens to your needs and concerns.

About HEARTLAND HOSPICE (ST LOUIS)

This provider is a for-profit hospice agency based in Saint Louis. They have been Medicare certified since July 19, 1996. That is nearly three decades of service to the local community. Being in business for that long shows they have deep roots in the area. What should you know? For-profit status means they are a business, but they must follow strict federal rules to keep their certification. The thing is, all Medicare-certified hospices must provide the same basic level of care. You can find them at 12101 Woodcrest Executive Drive, Suite 102. If you need to reach them, call (314) 453-0990. They are ready to answer your questions about how hospice works. It is always a good idea to call and speak with a staff member directly.

Quality Insights

Heartland Hospice earns a perfect 5/5 overall rating from Medicare. They also score 5/5 for their quality of care, which measures how well they manage pain and symptoms. Their patient satisfaction score is 3/5, which is based on surveys from families. This tells us they are very strong in clinical care, though there is always room to improve the personal experience for families.

Understanding Hospice Care in SAINT LOUIS

Hospice is not a place. It is a specific type of care for people with a terminal illness. In Saint Louis, many families choose hospice when a cure is no longer the main goal. The focus shifts entirely to comfort. Most care happens right where the patient lives. This could be a house, an apartment, or a nursing facility. The team typically includes a doctor, a nurse, a social worker, and a chaplain. They work together to create a plan that fits the patient. But here is the secret—hospice is also for the family. They provide support to help you cope with the stress of caregiving. It is a team effort to make sure the patient stays comfortable and feels loved. You are never doing this alone.

What to Ask When Choosing a Hospice Provider

Picking a provider feels like a big decision. Start by asking these questions to get a clear picture. First, ask how quickly a nurse can get to your home in an emergency. Speed matters when someone is in pain. Second, ask how they handle after-hours calls. You need to know that someone will answer the phone at 2:00 AM. Third, ask what specific support they offer to family caregivers. Do they provide volunteers for breaks? That is a huge help. Finally, ask how they decide on the care plan. You should be part of every decision. Don't be afraid to ask for details. It is your right to know how they will treat your loved one.

Keep Your Family Stories Alive

During this time, the most important thing is the bond you share. Start preserving the memories and wisdom of your loved ones today.

Start Your Story

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Helpful Guides for Families

Preserve their story while there's time

Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.