HEARTLAND HOSPICE (ST LOUIS)
Provider Information
- Address
- 12101 WOODCREST EXECUTIVE DRIVE, SUITE 102
SAINT LOUIS, MO 63141 - Ownership Type
- For-Profit
- Medicare Certified Since
- July 19, 1996
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 41 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 2 |
84
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEARTLAND HOSPICE (ST LOUIS) reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTLAND HOSPICE (ST LOUIS) compares to hospices nationwide.
13.5 minutes
of nurse care per routine home care day, on average
That is the 63rd percentile among hospices nationally. The national median is about 12 minutes.
185
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.5 min
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.6%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life91.2%
Ranks better than about 36% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits60.5%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care8.4%
Ranks better than about 36% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months43.1%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care12.9%
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$18,933 · 55th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 61.3% of patients or more. Most hospices score above 90 percent.
- Pain screening97.6%
- Pain assessment94.7%
- Breathing difficulty screening98%
- Breathing difficulty treatment91%
- Treatment preferences discussed99.8%
- Beliefs and values discussed99%
- Bowel care for patients on opioids88.5%
- Visits in the last days of life61.3%
- All care steps completed88.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer18%
- Dementia26%
- Heart and circulatory disease19%
- Lung and respiratory disease10%
- Stroke12%
- Other conditions19%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Heartland Hospice in Saint Louis
Heartland Hospice serves the Saint Louis area from their office on Woodcrest Executive Drive. They offer comfort care for patients and support for their families. This provider holds accreditation from CHAP. That is a big deal for quality standards. They have been helping patients since 1996. Their team works hard to meet the needs of those facing a life limiting illness. They focus on peace and dignity for every person they serve. It is a local choice for many in the region.
Understanding Heartland Hospice
This is a for profit hospice provider. They have been certified by Medicare for many years. CHAP accreditation shows they follow strict national rules for how they care for people. It means a third party checked their work. That keeps the quality high. They employ 84 people to handle daily tasks. This includes 41 registered nurses and one licensed practical nurse. Having many nurses is a great sign. It means your loved one gets plenty of attention. You should feel good knowing they have systems in place to track their own performance. They aim to keep families informed at every step of the journey.
Quality Performance
Hospice Care in Saint Louis
Choosing a hospice in Missouri can feel like a heavy task. You want a team that knows the area well. Heartland Hospice brings a large staff to the table. With 41 registered nurses on board, they have the reach to help many local families. That is a lot of hands on support. They also work with two volunteers to add extra comfort to the patient experience. What most people miss is that hospice is not just about medicine. It is about the human connection. Having a big team allows them to spend more time listening to your stories and concerns. Good care should always feel personal.
What to Ask When Choosing a Hospice Provider
You should feel empowered to ask questions before you sign any paperwork. Here are a few things to consider. First, ask how quickly a nurse can get to your home in an emergency. Speed matters when someone is in pain. Second, ask how they handle after hours calls. You need to know who will answer the phone at 3 AM. Third, find out how they support family members who are grieving. Some offer counseling and others have support groups. Finally, ask if they have experience with your specific health needs. Every person is different. Getting clear answers now will bring you peace of mind later.
Keep Your Family Stories Alive
This time is hard, but your memories are a gift. Start saving your family history today to share with future generations.
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