PHOENIX HOME CARE AND HOSPICE
Provider Information
- Address
- 2088 CRAIGSHIRE ROAD
SAINT LOUIS, MO 63146 - Ownership Type
- For-Profit
- Medicare Certified Since
- December 13, 2022
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 0 |
| Physicians | 1 |
| Volunteers | 0 |
4
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what PHOENIX HOME CARE AND HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how PHOENIX HOME CARE AND HOSPICE compares to hospices nationwide.
16.6 minutes
of nurse care per routine home care day, on average
That is the 85th percentile among hospices nationally. The national median is about 12 minutes.
29
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day16.6 min
Ranks better than about 85% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.9%
Ranks better than about 61% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life96.2%
Ranks better than about 72% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits12%
Ranks better than about 94% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care21.1%
Ranks better than about 3% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months15.8%
Ranks better than about 92% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care21.1%
Ranks better than about 6% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice21.1%
Ranks better than about 1% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$15,208 · 35th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 78.9% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed99.2%
- Bowel care for patients on opioids100%
- Visits in the last days of life78.9%
- All care steps completed99.2%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer20%
- Dementia33%
- Heart and circulatory disease16%
- Stroke12%
- Other conditions14%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Support for Your Loved Ones
Phoenix Home Care and Hospice provides end-of-life care for families in Saint Louis, Missouri. They operate out of their office on Craigshire Road. Hospice is about making sure your loved one is comfortable and pain-free. It focuses on quality of life when a cure is no longer the main goal. The team helps families manage symptoms at home. They also offer emotional support for everyone involved. Choosing the right partner for this journey is a big step. It is about finding people who truly care about your family's needs. This team works in Saint Louis to ensure that comfort stays the priority. They bring care directly to where your loved one lives. That makes a real difference during difficult days. You deserve a team that listens well and acts with kindness every single day.
About Phoenix Home Care and Hospice
Phoenix Home Care and Hospice is a for-profit provider. They have been Medicare certified since December 13, 2022. This certification means they meet federal rules for safety and care quality. Being for-profit means they operate as a business while following strict government standards. Families should know that Medicare coverage is the same regardless of the business type. The most important thing is how the team treats your family. You can look at their history to see how long they have served the area. They are relatively new to the certification list, but they follow all federal guidelines. Take time to meet their staff before you make a final choice. Ask them about their specific experience in Saint Louis. It is your right to know who will be entering your home. Trust your gut feeling when you talk to them.
Quality Performance
Understanding Hospice Care in Saint Louis
Finding the right care in Saint Louis can feel like a lot to handle. The city has many options for hospice services. Most providers offer nurses, social workers, and chaplains to help your family. The thing is, every agency has a different style. Some are smaller and more personal. Others are part of larger groups. You want a team that is easy to reach at any hour. Hospice care is not just for the final days of life. It can start sooner to help with pain and daily living tasks. Many families wait too long to call for help. That is a mistake because hospice teams do their best work when they have time to build trust. So, reach out early to learn about your options. You do not have to walk this path alone. There is plenty of support available right here in your own community.
What to Ask When Choosing a Hospice Provider
You should feel empowered when you interview a hospice provider. Here are a few questions to help you decide. First, ask how quickly they can send someone to your home in an emergency. You need to know that help is just a phone call away at 3:00 a.m. Second, ask how they handle pain management. Every patient has different needs, and the plan should be flexible. Third, ask what kind of support they give to the family after a loss. Grief support is a huge part of the care they provide. And finally, ask how many patients each nurse sees in a day. You want to be sure your loved one gets enough time and attention. These questions help you see if their values match your own. Keep the answers simple and clear. If they cannot answer these, keep looking until you find the right fit.
Keep Your Family Stories Alive
The wisdom and memories of your loved ones are precious. Recording their life stories is a beautiful way to honor their journey and keep their spirit close to your heart.
Preserve Family MemoriesOther Hospice Providers Nearby
CARIS HEALTHCARE
BRISTOL HOSPICE - ST LOUIS
BJC HOSPICE
DEER VALLEY HOSPICE CARE, LLC
BETHESDA HOSPICE CARE
ACCENTCARE HOSPICE & PALLIATIVE CARE OF MISSOURI
Helpful Guides for Families
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
Hospice vs Palliative Care: Understanding the Difference
Confused about hospice vs palliative care? We break down the key differences, benefits, and how to choose the right end-of-life care for your loved one.
How to Start Hospice Conversations: A Practical Guide
Learn how to start hospice conversations with your loved ones. Get expert scripts, signs it is time, and tools to find quality care near you with Hospice Scout.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.