PHELPS HEALTH HOME HEALTH AND HOSPICE
Provider Information
- Address
- 1500 E STATE HIGHWAY 72
ROLLA, MO 65401 - Ownership Type
- For-Profit
- Medicare Certified Since
- March 16, 1999
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 4 |
| Licensed Practical Nurses (LPN) | 3 |
| Physicians | 2 |
| Volunteers | 3 |
27
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what PHELPS HEALTH HOME HEALTH AND HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Supplied directly by this hospice
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how PHELPS HEALTH HOME HEALTH AND HOSPICE compares to hospices nationwide.
18.5 minutes
of nurse care per routine home care day, on average
That is the 92nd percentile among hospices nationally. The national median is about 12 minutes.
25
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day18.5 min
Ranks better than about 92% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends14.8%
Ranks better than about 88% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life97%
Ranks better than about 79% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits29.5%
Ranks better than about 79% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care12.2%
Ranks better than about 16% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months24.4%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care4.9%
Ranks better than about 62% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.4%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$10,293 · 11th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 74.9% of patients or more. Most hospices score above 90 percent.
- Pain screening98.9%
- Pain assessment95%
- Breathing difficulty screening99.5%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids96.6%
- Visits in the last days of life74.9%
- All care steps completed95.6%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer36%
- Dementia13%
- Heart and circulatory disease16%
- Lung and respiratory disease10%
- Other conditions23%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Phelps Health Home Health and Hospice
Phelps Health Home Health and Hospice serves families in Rolla, Missouri. This agency offers home health and hospice services to people in Phelps County. They have earned accreditation from the Joint Commission, which is a major sign of quality. Choosing a team with this stamp of approval gives many families peace of mind. They have provided care since March 1999.
About PHELPS HEALTH HOME HEALTH AND HOSPICE
This is a for-profit agency that has served the area for over twenty-five years. Being a Joint Commission accredited provider means they meet high standards for safety and care. They undergo regular reviews to ensure they keep these standards high. That is a big deal. Their team includes 27 staff members who work to support patients and their loved ones. They have 4 registered nurses and 3 licensed practical nurses on their payroll. Two doctors and 3 volunteers also round out the team. Families should know that this mix of staff helps them provide care that feels personal. It helps to have a team that knows the local community well.
High Quality Care
Understanding Hospice Care in ROLLA
Hospice care is about comfort when a person reaches the end of life. In Rolla, you want a team that shows up when you need them most. The team here is made of nurses, doctors, and volunteers who work together. They focus on pain management and emotional support for the whole family. The thing is, hospice is not just about the patient. It is about supporting the people who love them the most. Having local staff means they can reach your home quickly. That speed can make a world of difference during a tough night. You deserve to have experts who listen to your needs and respond with kindness every single time.
What to Ask When Choosing a Hospice Provider
You should feel empowered to ask hard questions. Start by asking how quickly a nurse can get to your home in an emergency. Ask how the team will help manage pain at night. You should also ask how they support family members who are grieving. Here are a few more things to consider:
- How often will a nurse visit my loved one?
- Does the team have experience with my loved one's specific illness?
- How do you handle after-hours calls?
- What role do the volunteers play in daily care?
Take your time with these questions. You want to feel good about the choice you make for your family.
Preserve Your Family Stories
Every life has a story worth keeping for the future. Start recording your family history today to ensure those memories stay bright for years to come.
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Helpful Guides for Families
Starting Difficult Conversations: A Guide for Families
Struggling with end-of-life talks? Learn the best ways for starting difficult conversations with your aging parents to ensure their wishes are honored today.
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
A Complete End of Life Planning Checklist for Families
Feeling overwhelmed by end of life planning? Use our comprehensive hospice planning checklist to organize your loved one's care and simplify difficult decisions.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.