NEW HAVEN HOSPICE CARE, INC
Provider Information
- Address
- 9503 HIGHWAY 100, STE 101
NEW HAVEN, MO 63068 - Ownership Type
- Non-Profit
- Medicare Certified Since
- December 13, 2017
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 4 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 2 |
8
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what NEW HAVEN HOSPICE CARE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how NEW HAVEN HOSPICE CARE, INC compares to hospices nationwide.
14.2 minutes
of nurse care per routine home care day, on average
That is the 70th percentile among hospices nationally. The national median is about 12 minutes.
12
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day14.2 min
Ranks better than about 70% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.6%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life95.3%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits11.8%
Ranks better than about 95% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.5%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months25.8%
Ranks better than about 78% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care3.2%
Ranks better than about 71% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$9,839 · 10th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 64.7% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Breathing difficulty screening98.4%
- Breathing difficulty treatment97.1%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life64.7%
- All care steps completed96.8%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer21%
- Heart and circulatory disease12%
- Other conditions50%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Supportive Care in New Haven
New Haven Hospice Care, Inc. offers specialized end-of-life services to residents in New Haven, Missouri, and surrounding areas in Franklin County. Their team focuses on comfort, dignity, and quality of life for patients facing a life-limiting illness. They provide care directly in the patient's home, ensuring that families stay together in a familiar environment during a difficult season. Hospice is about more than just medical needs. It is about supporting the whole person and their loved ones through every step of the journey. The team at this location works hard to manage pain and emotional distress so that patients can focus on what matters most. Choosing the right hospice is a deeply personal decision, and having a local partner can make a big difference for your peace of mind.
About NEW HAVEN HOSPICE CARE, INC
New Haven Hospice Care, Inc. is a non-profit organization serving the community since their Medicare certification on December 13, 2017. Being a non-profit means that their main focus is on patient care rather than profits for shareholders. That is a big deal for families who want to ensure resources go directly back into the services provided. They are located at 9503 Highway 100, Suite 101, in New Haven. You can reach their office directly at (573) 237-2878 if you have questions or need to discuss your specific situation. Because they have been certified for several years, they have built a track record of meeting federal standards for hospice care. It is helpful to know they are established and familiar with the local landscape in Franklin County. When you call, do not be afraid to ask about their specific experience with your loved one’s diagnosis.
High Quality Standards
Understanding Hospice Care in NEW HAVEN
Finding the right care in a smaller community like New Haven often feels different than in a big city. You want a team that understands the local culture and can reach your home quickly when you need them. The thing is, hospice is a benefit that covers medical equipment, medications, and visits from nurses and aides. It is fully paid for by Medicare for those who qualify. Many people wait too long to start hospice because they think it means giving up. That is a common myth. In truth, starting early allows the team to build a strong relationship with the patient. This helps with managing symptoms before they become overwhelming. And because this provider is based in Franklin County, they are well-positioned to coordinate with your local doctors and pharmacies. That coordination is vital for a smooth care experience.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider is a heavy task, but you do not have to do it alone. Start by calling a few offices and asking direct questions. First, ask how quickly a nurse can get to your home if an emergency happens in the middle of the night. You need to know that help is available 24/7. Second, ask how they handle pain and symptom management. You want a team that is proactive rather than reactive. Third, ask how they support the family after the patient passes. Grief support is a key part of the hospice mission. Finally, ask if they have experience with your loved one's specific diagnosis. Some agencies have more experience with certain conditions than others. Trust your gut during these calls. If the person on the other end sounds kind and answers clearly, that is a great sign.
Preserve Your Family’s Story
This time of life is about more than medical care. It is a chance to capture the memories, stories, and wisdom of your loved ones to keep for generations to come.
Start Your Legacy ProjectOther Hospice Providers Nearby
Helpful Guides for Families
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How to Start the Hospice Conversation: A Practical Guide
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Choosing a Hospice Provider: A 5-Step Quality Guide
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.