PHOENIX HOME CARE AND HOSPICE
Provider Information
- Address
- 500 BROADWAY
JEFFERSON CITY, MO 65101 - Ownership Type
- For-Profit
- Medicare Certified Since
- October 27, 2021
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 10 |
| Licensed Practical Nurses (LPN) | 2 |
| Physicians | 2 |
| Volunteers | 2 |
25
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what PHOENIX HOME CARE AND HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how PHOENIX HOME CARE AND HOSPICE compares to hospices nationwide.
17 minutes
of nurse care per routine home care day, on average
That is the 87th percentile among hospices nationally. The national median is about 12 minutes.
52
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day17 min
Ranks better than about 87% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.7%
Ranks better than about 67% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life96.5%
Ranks better than about 75% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits12%
Ranks better than about 94% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care14.6%
Ranks better than about 9% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months33.3%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care10.4%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$13,581 · 26th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 68.7% of patients or more. Most hospices score above 90 percent.
- Pain screening99.3%
- Pain assessment100%
- Breathing difficulty screening99.3%
- Breathing difficulty treatment96%
- Treatment preferences discussed99.7%
- Beliefs and values discussed94.8%
- Bowel care for patients on opioids94.9%
- Visits in the last days of life68.7%
- All care steps completed90.2%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer25%
- Dementia22%
- Heart and circulatory disease20%
- Lung and respiratory disease11%
- Stroke8%
- Other conditions17%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Phoenix Home Care and Hospice
Phoenix Home Care and Hospice serves the Jefferson City, Missouri area from their location on Broadway. This provider offers hospice services to families living in Cole County and the surrounding region. They have been Medicare certified since late 2021. The team holds accreditation from CHAP, which is a national group that reviews health care standards. This accreditation shows that the agency meets high marks for safety and care quality. Choosing a certified provider helps families know what to expect during a difficult time. They operate as a for-profit hospice agency. That means they manage their own resources to provide end-of-life care. Families often find that having a CHAP-accredited team provides extra peace of mind. It is one way to ensure the hospice follows strict rules for patient health. You can count on these standards when you select your care team.
Understanding Agency Quality
Phoenix Home Care and Hospice operates as a for-profit organization. They have maintained their Medicare certification for several years now. This certification requires the agency to meet federal rules for patient care and safety. The CHAP accreditation serves as a third party check on these standards. This group visits the office to observe how the nurses and doctors work. They look at how the agency handles medical records and patient comfort. If an agency earns this badge, it means they passed a deep check of their work. This is good for families who want clear proof of service quality. The agency maintains a staff of 25 people to handle these needs. This includes 10 registered nurses and 2 physicians. Having this many trained staff members ready to help is a solid sign. They also work with 2 volunteers to support their daily operations in the field.
Quality Summary
What Is Hospice Care Like in JEFFERSON CITY?
Hospice care in Jefferson City focuses on comfort for patients and their loved ones. Agencies here provide medical help at home to manage pain and symptoms. The team at Phoenix Home Care and Hospice includes 10 registered nurses and 2 licensed practical nurses. These professionals visit patients to check on their needs and adjust care plans as necessary. They also have 2 physicians on staff to oversee medical decisions. This team works together to support the patient and the family members at home. You will find that hospice care aims to improve quality of life every single day. It provides a way to stay at home while getting the medical help you need. The staff coordinates with doctors to keep the care plan simple and effective. That is how they help patients remain comfortable in their own surroundings. It makes a big difference for many local families.
What to Ask When Choosing a Hospice Provider
Families should always ask questions before picking a hospice partner. Start by asking how the team manages pain and other symptoms at home. You should also ask how quickly a nurse can arrive if a problem happens at night. Ask how many staff members live in the local area. This helps you know if they can reach your home fast in an emergency. It is also good to ask how they support family caregivers. Ask what role the volunteers play in the daily care of the patient. You want to know if they provide respite time for you to rest. Finally, ask what happens if the patient needs care that the home cannot provide. A good agency will give you clear answers to these basic questions. Write them down so you remember the details later. Taking these steps helps you feel more prepared for the coming weeks.
Preserve Your Family Stories
Capture the memories and wisdom of your loved ones while you still have the chance.
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