CITIZENS MEMORIAL HOSPICE
Provider Information
- Address
- 111 WEST BROADWAY
BOLIVAR, MO 65613 - Ownership Type
- Other
- Medicare Certified Since
- October 19, 2009
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 5 |
| Licensed Practical Nurses (LPN) | 2 |
| Physicians | 1 |
| Volunteers | 8 |
13
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what CITIZENS MEMORIAL HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Supplied directly by this hospice
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how CITIZENS MEMORIAL HOSPICE compares to hospices nationwide.
8.2 minutes
of nurse care per routine home care day, on average
That is the 10th percentile among hospices nationally. The national median is about 12 minutes.
79
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day8.2 min
Ranks better than about 10% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.2%
Ranks better than about 41% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.1%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits27.4%
Ranks better than about 82% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care5.4%
Ranks better than about 57% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months42.9%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care5.4%
Ranks better than about 60% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$13,606 · 26th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 55.4% of patients or more. Most hospices score above 90 percent.
- Pain screening99.7%
- Pain assessment97.5%
- Breathing difficulty screening98.8%
- Breathing difficulty treatment96.2%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids93.6%
- Visits in the last days of life55.4%
- All care steps completed93.2%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer22%
- Dementia30%
- Heart and circulatory disease18%
- Lung and respiratory disease14%
- Stroke4%
- Other conditions12%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Bolivar
Citizens Memorial Hospice serves families across Polk County from their office at 111 West Broadway in Bolivar, Missouri. They provide end-of-life care focused on comfort, dignity, and personal support for patients facing a life-limiting illness. Choosing the right team during this time is a deeply personal decision. This provider works to ensure that patients stay as comfortable as possible in their own homes. And that makes a world of difference for everyone involved. They bring skilled medical staff right to your doorstep. It is all about helping your loved one live their final days with peace and grace.
About Citizens Memorial Hospice
This hospice has been Medicare certified since October 19, 2009. That is over 14 years of experience serving the Bolivar community. The provider is listed under 'Other' ownership, which often means they operate as part of a larger health system or non-profit structure. Here is the thing—long-standing certification shows they have met federal health standards for many years. Families should know that this history often means they have strong ties to local doctors and hospitals. They understand the specific needs of the Polk County area well. When you look for a partner in care, that local knowledge is vital. You want a team that knows the community and how to get things done quickly.
Quality of Care Standards
Understanding Hospice Care in Bolivar
Finding the right hospice in a smaller city like Bolivar can feel daunting. But the truth is, you have access to high-quality care right here in Polk County. Hospice is not just about medical equipment or medicine. It is a philosophy of care that treats the whole person. It includes support for the family, too. Most people do not realize that hospice care is a team effort. You get nurses, aides, and social workers all working together. They visit you regularly to manage symptoms and provide emotional support. This team approach helps keep the patient at home, which is where most people want to be. It is about maximizing the quality of every single day.
What to Ask When Choosing a Hospice Provider
You should feel empowered to ask tough questions when interviewing a hospice team. First, ask how quickly they can get a nurse to your home in an emergency. You need to know that help is available 24/7. Second, ask how they handle pain management and if they have a specific plan for your loved one. Third, ask what kind of support they offer to family caregivers who might be feeling burned out. And finally, ask about their experience with your specific health condition. That is a big deal. Do not be afraid to seek clarity. A good provider will be happy to answer everything and put your mind at ease. You deserve to feel confident in your choice.
Preserve Your Family’s Stories
The time you spend with your loved one is precious. Capture their stories and wisdom now so they can be cherished by your family for generations to come.
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