HospiceScout

CITIZENS MEMORIAL HOSPICE

Provider Information

Address
111 WEST BROADWAY
BOLIVAR, MO 65613
Ownership Type
Other
Medicare Certified Since
October 19, 2009

CMS Quality Ratings

Overall Rating

Composite score combining quality measures and patient survey results.

Quality of Care

Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.

Patient Satisfaction

CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.

Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.

Compassionate Care in Bolivar

Citizens Memorial Hospice serves families across Polk County from their office at 111 West Broadway in Bolivar, Missouri. They provide end-of-life care focused on comfort, dignity, and personal support for patients facing a life-limiting illness. Choosing the right team during this time is a deeply personal decision. This provider works to ensure that patients stay as comfortable as possible in their own homes. And that makes a world of difference for everyone involved. They bring skilled medical staff right to your doorstep. It is all about helping your loved one live their final days with peace and grace.

About Citizens Memorial Hospice

This hospice has been Medicare certified since October 19, 2009. That is over 14 years of experience serving the Bolivar community. The provider is listed under 'Other' ownership, which often means they operate as part of a larger health system or non-profit structure. Here is the thing—long-standing certification shows they have met federal health standards for many years. Families should know that this history often means they have strong ties to local doctors and hospitals. They understand the specific needs of the Polk County area well. When you look for a partner in care, that local knowledge is vital. You want a team that knows the community and how to get things done quickly.

Quality of Care Standards

Citizens Memorial Hospice holds a strong 4/5 star overall rating from Medicare. This score comes from their quality of care metrics and positive feedback from families in the CAHPS survey. A four-star rating means they are performing well above the national average in key areas like pain management and patient communication.

Understanding Hospice Care in Bolivar

Finding the right hospice in a smaller city like Bolivar can feel daunting. But the truth is, you have access to high-quality care right here in Polk County. Hospice is not just about medical equipment or medicine. It is a philosophy of care that treats the whole person. It includes support for the family, too. Most people do not realize that hospice care is a team effort. You get nurses, aides, and social workers all working together. They visit you regularly to manage symptoms and provide emotional support. This team approach helps keep the patient at home, which is where most people want to be. It is about maximizing the quality of every single day.

What to Ask When Choosing a Hospice Provider

You should feel empowered to ask tough questions when interviewing a hospice team. First, ask how quickly they can get a nurse to your home in an emergency. You need to know that help is available 24/7. Second, ask how they handle pain management and if they have a specific plan for your loved one. Third, ask what kind of support they offer to family caregivers who might be feeling burned out. And finally, ask about their experience with your specific health condition. That is a big deal. Do not be afraid to seek clarity. A good provider will be happy to answer everything and put your mind at ease. You deserve to feel confident in your choice.

Preserve Your Family’s Stories

The time you spend with your loved one is precious. Capture their stories and wisdom now so they can be cherished by your family for generations to come.

Start Preserving Memories

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Helpful Guides for Families

Preserve their story while there's time

Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.