PHOENIX HOME CARE AND HOSPICE
Provider Information
- Address
- 14330 EAST 42ND STREET SOUTH
INDEPENDENCE, MO 64055 - Ownership Type
- For-Profit
- Medicare Certified Since
- July 26, 2016
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 7 |
| Licensed Practical Nurses (LPN) | 4 |
| Physicians | 1 |
| Volunteers | 0 |
22
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what PHOENIX HOME CARE AND HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how PHOENIX HOME CARE AND HOSPICE compares to hospices nationwide.
15.6 minutes
of nurse care per routine home care day, on average
That is the 80th percentile among hospices nationally. The national median is about 12 minutes.
49
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day15.6 min
Ranks better than about 80% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.5%
Ranks better than about 45% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life95.1%
Ranks better than about 62% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits15.8%
Ranks better than about 92% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care11.3%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months36.5%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care13%
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.5%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$12,616 · 21st percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 65.5% of patients or more. Most hospices score above 90 percent.
- Pain screening99%
- Pain assessment99%
- Breathing difficulty screening99.3%
- Breathing difficulty treatment98.4%
- Treatment preferences discussed99.7%
- Beliefs and values discussed99%
- Bowel care for patients on opioids98.2%
- Visits in the last days of life65.5%
- All care steps completed96.4%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer27%
- Dementia20%
- Heart and circulatory disease19%
- Lung and respiratory disease11%
- Stroke10%
- Other conditions16%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Phoenix Home Care and Hospice
Phoenix Home Care and Hospice serves the Independence, Missouri community from their office on East 42nd Street South. This provider offers specialized end-of-life care to families throughout Jackson County. They hold accreditation from the Accreditation Commission for Health Care. This status shows they meet specific standards for patient care and safety. Families can feel confident knowing their services follow these industry guidelines. The team works to support your loved one with clear goals and professional care. Choosing a local provider often makes it easier for the staff to visit your home quickly when you need them. They have been providing these services since July 2016. That is over eight years of service in the area. Their focus remains on meeting the needs of those they serve in this region.
About Phoenix Home Care and Hospice
This provider operates as a for-profit organization. They focus on delivering hospice services as a freestanding agency. Accreditation by the ACHC represents a commitment to high standards. This group reviews how agencies manage care and patient safety. It acts like a third-party audit of their internal processes. You should know that this accreditation is voluntary. Agencies seek it out to prove they go beyond basic requirements. They currently employ 22 staff members to help with your needs. This includes 7 registered nurses and 4 licensed practical nurses. A physician also works with the team to guide medical decisions. You will find that having a doctor on staff helps with complex symptoms. While they do not currently use volunteers, their clinical team handles the core support tasks. This structure ensures that skilled professionals manage the daily care of your loved one during this time.
Quality Performance
What Is Hospice Care Like in Independence?
Hospice in Independence focuses on comfort rather than a cure. The team comes to your home to manage pain and other symptoms. They help with physical needs and offer support for the whole family. You might see nurses and aides visiting on a regular schedule. The goal is to keep your loved one in their own home as long as possible. This environment is familiar and safe. Because this agency has nurses on staff, they can address sudden changes in health. They also coordinate with your doctor to make sure everyone is on the same page. Providing care at home helps families stay together during a tough time. You have a team of professionals who know how to handle these moments. They handle the medical side so you can focus on being a family. It changes how you spend your time together in a positive way.
What to Ask When Choosing a Hospice Provider
Choosing a partner for hospice care requires good questions. You need to understand how they will support your family. Start by asking how many nurses they have available for after-hours calls. You should also ask how they manage pain when it happens at night or on weekends. It is wise to ask about their experience with your specific health condition. Ask how they communicate with your primary doctor. Clear talk between doctors and the hospice team is a must. Finally, ask what happens if your needs change and you require more intense help. You want a team that can adapt to your situation. Write these questions down before you call. It helps you stay focused during your conversation. Get the answers you need to feel comfortable with your choice. You deserve to have peace of mind as you make this decision.
Preserve Your Family Stories
Your loved one has a lifetime of memories worth keeping. Capture their voice and their history today.
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