HEART OF HOSPICE, LLC - DELTA
Provider Information
- Address
- 810 EAST SUNFLOWER ROAD, SUITE 100-C
CLEVELAND, MS 38732 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 18, 2017
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 6 |
| Licensed Practical Nurses (LPN) | 2 |
| Physicians | 2 |
| Volunteers | 1 |
19
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEART OF HOSPICE, LLC - DELTA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEART OF HOSPICE, LLC - DELTA compares to hospices nationwide.
12.4 minutes
of nurse care per routine home care day, on average
That is the 52nd percentile among hospices nationally. The national median is about 12 minutes.
39
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.4 min
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.4%
Ranks better than about 19% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life87%
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits30.1%
Ranks better than about 79% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care11.9%
Ranks better than about 17% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months40.5%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care19%
Ranks better than about 9% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice11.9%
Ranks better than about 1% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$16,935 · 44th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 68.2% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life68.2%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer19%
- Dementia21%
- Heart and circulatory disease25%
- Stroke12%
- Other conditions19%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Heart of Hospice in Cleveland
Heart of Hospice, LLC - Delta serves patients and families in Cleveland, Mississippi. They provide end-of-life care focused on comfort and support. This provider holds accreditation from CHAP. This means they meet national standards for quality. They work to serve the Bolivar County area from their office on East Sunflower Road.
About Heart of Hospice, LLC - Delta
This hospice operates as a for-profit provider. They have been certified by Medicare since late 2017. Accreditation from CHAP is a voluntary step. It shows that an outside group checks their work against high standards. These standards cover everything from patient safety to how they manage care plans. You should know that this oversight helps keep quality high. It gives families a clear sign that the agency cares about rules and best practices. Being a freestanding hospice means they focus only on this specific type of care. They are not part of a larger hospital system. This can sometimes allow for a more dedicated approach to patient needs. They operate out of a single office location to serve the local community directly.
Quality Performance
What Is Hospice Care Like in Cleveland?
Hospice care in this part of Mississippi focuses on making the patient comfortable at home or in a facility. The team at Heart of Hospice, LLC - Delta includes 19 employees. This group features six registered nurses and two licensed practical nurses. These nurses handle the day-to-day medical needs of the patients. Two physicians work with the team to guide the medical direction of care. They also have one volunteer on staff to help with other needs. Having this mix of staff allows them to create a plan that fits the person. Most care happens where the patient lives. The team visits to check on symptoms and offer support to the family. It is a team approach. Everyone works together to manage pain and provide emotional support during a difficult time.
What to Ask When Choosing a Hospice Provider
You should talk to a few agencies before you decide. Start by asking how quickly they can start care after a referral. You want to know who will come to the house at night. Ask if they have a nurse on call 24 hours a day. It helps to know how they handle emergencies. Ask how they help the family with grief support after a death. You should also ask how they coordinate with your current doctor. Good communication is the key to a smooth experience. Ask them to explain their plan for managing pain and other symptoms. Finally, ask how many patients each nurse sees each week. This helps you know how much time they can spend with your loved one. Make sure you feel heard when you ask these questions.
Keep Family Stories Alive
Preserving memories can be a meaningful way to honor a loved one's life history and values.
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Helpful Guides for Families
Understanding Medicare Hospice Benefit: A Family Guide
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What CMS Star Ratings Actually Mean for Your Family
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Choosing a Hospice Provider: A 5-Step Quality Guide
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.