HEART OF HOSPICE, LLC - JACKSON
Provider Information
- Address
- 1675 LAKELAND DRIVE, SUITE 407
JACKSON, MS 39216 - Ownership Type
- Other
- Medicare Certified Since
- October 29, 2017
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 11 |
| Physicians | 2 |
32
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEART OF HOSPICE, LLC - JACKSON reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEART OF HOSPICE, LLC - JACKSON compares to hospices nationwide.
8.8 minutes
of nurse care per routine home care day, on average
That is the 14th percentile among hospices nationally. The national median is about 12 minutes.
60
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day8.8 min
Ranks better than about 14% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends4.4%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life85.8%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits56.3%
Ranks better than about 45% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care8.6%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months40.5%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care12.1%
Ranks better than about 26% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.6%
Ranks better than about 30% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$16,388 · 41st percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 54.1% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life54.1%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer22%
- Dementia25%
- Heart and circulatory disease16%
- Lung and respiratory disease16%
- Stroke6%
- Other conditions20%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Heart of Hospice, LLC - Jackson
Heart of Hospice, LLC - Jackson serves families across the Jackson area from their office on Lakeland Drive. This freestanding hospice provider offers care to patients with life-limiting illnesses who choose comfort over curative treatments. They hold accreditation from CHAP. This means they meet high standards for medical care and safety set by an outside group. They have been certified by Medicare since late 2017 to provide these services in Hinds County. Choosing a provider that meets these national benchmarks can give you peace of mind during a difficult time. Their team works to manage pain and symptoms while supporting the family unit. Every patient deserves care that follows strict guidelines. That is why accreditation matters. They focus on providing the right support at the right time. You can reach their office at 662-350-0830 to learn more about their specific service area and how they help patients stay comfortable at home.
Understanding This Provider
Heart of Hospice, LLC - Jackson is a freestanding hospice provider. This means they operate independently rather than as a department inside a hospital. They have been part of the Medicare system for several years now. Their ownership is listed as other, which is common for many local healthcare groups. The CHAP accreditation they hold is a big deal. It shows that an independent group checked their work against national rules. This check happens regularly to ensure they keep providing good care. Families should know that this provider has a strong team. They have 32 total employees ready to help. This includes 11 registered nurses and two physicians who oversee medical care. Having this many nurses on staff allows for frequent visits and quick responses to changes in patient needs. You should feel comfortable asking how they coordinate with your primary doctor. They must follow clear rules to keep their certification. This is good for you.
Quality Performance
What Is Hospice Care Like in Jackson?
Hospice care in Jackson focuses on comfort. It helps patients spend their time in familiar surroundings. A team of experts comes to your home to manage pain. They also provide emotional support for the whole family. The team includes 11 registered nurses and two doctors who work together to create a plan. This plan changes as the patient needs change. They help with medicine, equipment, and personal care needs. Most families find that having a nurse visit helps them feel more in control. The focus remains on quality of life every single day. You will find that hospice is about more than just medicine. It is about helping everyone live well until the very end. The staff is there to listen. They are there to help with the hard parts of caregiving. You can ask them questions about what to expect next. They are trained to guide you through these transitions with care and respect.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice provider is a personal choice for your family. Start by asking how quickly a nurse can arrive if there is an emergency at night. You should also ask how they manage pain and other symptoms at home. It is also smart to ask how they support family caregivers who may feel tired or overwhelmed. Ask them to explain their plan for after-hours care and weekend visits. You might want to ask how they work with your current doctors. A good provider will have clear answers to these questions. They should make you feel heard. If you do not understand an answer, ask them to explain it again. Take your time to get the information you need. You are the best advocate for your loved one. Make sure you feel good about the team before you start. Do not be afraid to ask for clarity on any part of the care plan.
Preserve Your Family Stories
Your loved one has a lifetime of memories and wisdom. We offer tools to help you record and save these stories for future generations to cherish.
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