HEART TO HEART HOSPICE OF SOUTHGATE, LLC
Provider Information
- Address
- 1 HERITAGE PLACE, SUITE 107
SOUTHGATE, MI 48195 - Ownership Type
- For-Profit
- Medicare Certified Since
- January 4, 2011
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 8 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 2 |
25
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEART TO HEART HOSPICE OF SOUTHGATE, LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2013.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEART TO HEART HOSPICE OF SOUTHGATE, LLC compares to hospices nationwide.
12.1 minutes
of nurse care per routine home care day, on average
That is the 48th percentile among hospices nationally. The national median is about 12 minutes.
123
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.1 min
Ranks better than about 48% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.8%
Ranks better than about 36% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life93.3%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits49.6%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.6%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months42%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care19.1%
Ranks better than about 8% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.3%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)92nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$13,171 · 24th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 51.3% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life51.3%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer17%
- Dementia29%
- Heart and circulatory disease6%
- Lung and respiratory disease8%
- Stroke36%
- Other conditions7%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Heart to Heart Hospice of Southgate
Heart to Heart Hospice of Southgate, LLC provides dedicated end-of-life care to families in Southgate, Michigan. They focus on comfort and support for patients living in Wayne County. This team helps manage symptoms so patients can spend more quality time with their loved ones. It is a local option for those who need medical care at home or in a facility. They have served the area since early 2011. Choosing the right support is a big step for your family. The team here works to make each day easier and more peaceful. They aim to provide kindness and expert care when it matters most.
About Heart to Heart Hospice of Southgate, LLC
This hospice provider operates as a for-profit organization. They earned their Medicare certification on January 4, 2011. That means they have over a decade of experience serving this community. Medicare certification is a sign that they meet strict federal standards for safety and care. What most people do not realize is that all Medicare-certified hospices must follow the same basic rules for patient care. Being a for-profit agency means they run their business model differently than non-profit groups. But, the care they provide must still meet high quality marks. Families should know that they have a right to ask about the specific services offered. You deserve clear answers about how they handle pain and daily support. The goal is always to find a partner who fits your family’s unique needs.
Quality Care Summary
Understanding Hospice Care in Southgate
Living in Wayne County, you have access to several hospice options. Hospice care is not just about the final days of life. It is really about living each day to the fullest. The care team includes doctors, nurses, and aides who visit your home. They also offer social workers and chaplains to help with the emotional side of things. That said, hospice is a team effort. You and your family stay in control of the big decisions. The agency acts as a guide to keep your loved one comfortable and pain-free. Most people start hospice later than they should. You do not have to wait for a crisis to reach out for help. Asking questions early can make the transition much smoother for everyone involved. It is okay to ask for support today.
What to Ask When Choosing a Hospice Provider
It is normal to feel overwhelmed when picking a provider. Start by asking how quickly a nurse can get to your home if a problem pops up at night. You should also ask how they help with medicine and medical gear. Here is a simple list to get you started. First, ask how many nurses they have on staff to handle your area. Second, ask how they communicate with your regular doctor. Third, ask what kind of support they give to the family members who are caring for the patient. And finally, ask if they have volunteers who can sit with the patient to give the family a short break. These answers will help you see if they are the right fit. Trust your gut during these talks. You know your loved one best.
Keep Your Family Stories Alive
Your loved one has a lifetime of stories and wisdom. Recording these memories is a beautiful way to honor their journey and keep their voice for future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
Helpful Guides for Families
What Nearly 17,000 Hospice Inspection Reports Reveal
CMS released 16,894 hospice inspection reports from late 2021 to early 2026. See what surveyors cited most, what serious findings mean, and how to use them.
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
How to Start Hospice Conversations: A Practical Guide
Learn how to start hospice conversations with your loved ones. Get expert scripts, signs it is time, and tools to find quality care near you with Hospice Scout.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.