GENTIVA II
Provider Information
- Address
- 1911 WEST CENTRE AVE, STE 1
PORTAGE, MI 49024 - Ownership Type
- For-Profit
- Medicare Certified Since
- March 12, 2004
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 8 |
22
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA II reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2017.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA II compares to hospices nationwide.
9.6 minutes
of nurse care per routine home care day, on average
That is the 21st percentile among hospices nationally. The national median is about 12 minutes.
103
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.6 min
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends4.4%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life89.7%
Ranks better than about 30% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits38.9%
Ranks better than about 68% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care9.1%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months36.4%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care11.1%
Ranks better than about 30% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$20,870 · 65th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 54.4% of patients or more. Most hospices score above 90 percent.
- Pain screening99.7%
- Pain assessment98.8%
- Breathing difficulty screening98.8%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed99.7%
- Bowel care for patients on opioids97.6%
- Visits in the last days of life54.4%
- All care steps completed97.6%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer13%
- Dementia30%
- Heart and circulatory disease21%
- Lung and respiratory disease12%
- Stroke14%
- Other conditions13%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Supportive Care in Portage
GENTIVA II provides hospice services to residents in Portage, Michigan, and the surrounding Kalamazoo County area. Located at 1911 West Centre Ave, this team works to support patients facing serious illnesses. They focus on keeping patients comfortable while offering emotional support to the entire family. It is a local option for those who want care close to home. The team understands that this is a difficult journey. They aim to make each day as meaningful as possible for their patients.
About GENTIVA II
GENTIVA II is a for-profit hospice provider that has been certified by Medicare since March 2004. Being Medicare-certified means they meet federal standards for the care they provide to their patients. That is a long history of service in the community. When you look for a provider, it helps to know how long they have been active. This longevity can offer peace of mind to families during a stressful time. You should feel free to ask them about their experience with your specific needs. They are there to answer your questions and guide you through the process of starting care.
High Quality Standards
Understanding Hospice Care in Portage
Hospice is not about giving up. It is about choosing a different path that focuses on comfort rather than a cure. In Portage, families have access to several hospice teams that provide care in homes, nursing facilities, or hospitals. The goal is always to manage pain and symptoms so the patient can spend time with loved ones. Many people wait too long to start these services. The truth is that hospice can help much sooner than most people think. Getting help early often leads to better days for everyone involved. You do not have to walk this path by yourself.
What to Ask When Choosing a Hospice Provider
Choosing the right team is a big decision for your family. Start by asking how quickly they can respond if a crisis happens at night or on the weekend. You should also ask how they will help manage pain and other symptoms. It is vital to know if they have experience with your loved one's specific illness. Finally, ask what their team looks like. Do they have nurses, social workers, and chaplains who can visit regularly? These experts provide a wide circle of support for your family. Trust your gut when you talk to them. The right team will make you feel heard and respected.
Preserve Your Family Stories
Your loved one has a lifetime of memories and wisdom. Capturing these stories now creates a beautiful gift for future generations to cherish.
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Helpful Guides for Families
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Some stories are worth writing down
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