WEST MICHIGAN HOSPICE, LLC
Provider Information
- Address
- 6835 HANNA LAKE AVE SE
CALEDONIA, MI 49316 - Ownership Type
- For-Profit
- Medicare Certified Since
- May 7, 2020
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 0 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 0 |
| Volunteers | 0 |
4
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what WEST MICHIGAN HOSPICE, LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how WEST MICHIGAN HOSPICE, LLC compares to hospices nationwide.
9.3 minutes
of nurse care per routine home care day, on average
That is the 18th percentile among hospices nationally. The national median is about 12 minutes.
44
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Medicare reports this hospice billed for routine home care only from January 2022 through December 2024. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.3 min
Ranks better than about 18% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends2.7%
Ranks better than about 3% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life93.9%
Ranks better than about 53% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits77.5%
Ranks better than about 16% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months23.3%
Ranks better than about 83% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care10%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$15,061 · 34th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 34.4% of patients or more. Most hospices score above 90 percent.
- Pain screening91.1%
- Pain assessment34.4%
- Breathing difficulty screening91.1%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life58.2%
- All care steps completed40%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer22%
- Dementia43%
- Heart and circulatory disease15%
- Other conditions12%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
West Michigan Hospice Care
West Michigan Hospice serves families in Lowell, Michigan, and the surrounding Kent County area. They provide specialized end-of-life care focused on comfort and dignity. The team works hard to manage pain and help patients remain in their own homes. This support often makes a world of difference during a difficult season. Hospice is not about giving up. Instead, it is about making every day count. Their office sits on Main Street, making them a local resource for neighbors in need. They offer a team approach to care. This includes nurses, aides, and spiritual counselors who visit your home. The goal is simple. They want to ensure your loved one feels safe and supported at all times. It is a big job, but they are ready to help. You do not have to walk this path alone.
About West Michigan Hospice
West Michigan Hospice is a for-profit provider that earned Medicare certification on May 7, 2020. That is a clear milestone for any local agency. Being Medicare-certified means they meet federal standards for safety and care quality. Most families look for this certification first. It tells you that the government has checked their work. They operate out of their suite on East Main Street in Lowell. The thing is, ownership type matters less than the heart behind the care. You should always look at how they treat their patients. Ask them about their history and their team’s experience. They have been serving this community for several years now. That experience builds trust. When you call them at (616) 258-2680, you can ask about their specific programs. They are there to answer your questions and guide you through the process.
Quality Care Rating
Understanding Hospice Care in Lowell
Finding the right help in Kent County can feel overwhelming. You have options, but not every provider is the same. Most hospice agencies in Michigan provide care wherever you call home. This could be a house, an apartment, or even a local nursing facility. The main focus is always on the patient's comfort. They manage symptoms so the family can focus on being together. What most people do not realize is that hospice is a team effort. You get a doctor, a nurse, and a social worker on your side. They coordinate everything for you. That is a huge relief. The team also helps with equipment like hospital beds or oxygen. They take the weight off your shoulders. So, take a deep breath. You are doing the right thing by looking into these services now.
What to Ask When Choosing a Hospice Provider
Choosing a partner for your loved one is a big step. You need to feel good about your choice. Start by asking how quickly a nurse can get to your home if an emergency happens at night. That is vital. Ask how they handle pain management and if they have a specific philosophy for comfort. And do not forget to ask about the support they offer to family caregivers. You need to know that you will be supported, too. Ask how they help with the emotional side of this journey. Do they have volunteers or counselors? Finally, ask if they have staff who can visit on weekends. Life does not stop on a Friday afternoon. You deserve a team that is available when you need them most. Trust your gut feeling during these talks.
Preserve Your Family's Story
During this time, the stories of your loved ones become even more precious. We can help you capture those memories to keep them safe for future generations.
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