CENTRICA CARE NAVIGATORS
Provider Information
- Address
- 7100 STADIUM DR
KALAMAZOO, MI 49009 - Ownership Type
- Non-Profit
- Medicare Certified Since
- April 17, 1984
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 115 |
| Physicians | 2 |
239
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what CENTRICA CARE NAVIGATORS reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Provided directly by this hospice
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how CENTRICA CARE NAVIGATORS compares to hospices nationwide.
14.6 minutes
of nurse care per routine home care day, on average
That is the 73rd percentile among hospices nationally. The national median is about 12 minutes.
588
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day14.6 min
Ranks better than about 73% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends10.4%
Ranks better than about 72% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life95.9%
Ranks better than about 69% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits48%
Ranks better than about 56% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care9.7%
Ranks better than about 28% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months30.6%
Ranks better than about 67% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care3.7%
Ranks better than about 69% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.1%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)88th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$17,113 · 45th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 80% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life80%
- All care steps completed99.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer27%
- Dementia25%
- Heart and circulatory disease22%
- Lung and respiratory disease9%
- Stroke5%
- Other conditions13%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Centrica Care Navigators
Centrica Care Navigators serves the Kalamazoo area from their location on Stadium Drive. This non-profit hospice provider has offered end-of-life care since 1984. They focus on providing comfort and support for patients and their families. Their long history shows they are a stable presence in the community. You can reach their team at 269-345-0273 to learn about their specific care programs.
About Centrica Care Navigators
This is a non-profit, freestanding hospice organization. They have held Medicare certification for over four decades. This certification requires providers to meet strict federal safety and quality rules. Being non-profit means they often reinvest their earnings back into their programs and local services. That is a clear benefit for the people they serve. Families should know that this provider maintains high standards for their daily operations. They keep a large staff to ensure patients get the attention they need. With 115 registered nurses on the team, they have the resources to handle many different medical situations. You should ask about how their team coordinates care during your first meeting. They are ready to answer questions about their approach to symptom management.
Quality Performance
What Is Hospice Care Like in Kalamazoo?
Finding care in Kalamazoo means looking for a team that knows the area well. Hospice care happens wherever the patient calls home. This could be a private house or a care facility. The goal remains the same regardless of the setting. It is about keeping the patient comfortable and pain-free. Centrica Care Navigators employs 239 people to support this mission. This includes 115 registered nurses and two physicians who oversee medical plans. A large team allows for more frequent visits and faster responses to changes in a patient's health. You should feel comfortable asking how they manage after-hours calls. Having a large, local staff often makes it easier to get help when you need it most. That is a practical advantage for local families.
What to Ask When Choosing a Hospice Provider
You have the right to interview hospice teams before making a choice. Start by asking how quickly a nurse can get to your home if an emergency happens. Ask about the specific role of the two physicians on staff. It is also wise to ask how they handle weekend and holiday support. You should inquire about the types of volunteers they offer for extra companionship. Ask if they have experience with your specific health condition. Finally, check if they provide medications and equipment directly. Getting these answers upfront helps you compare your options. Keep a notepad handy during your calls. You deserve clear, honest answers about the care your loved one will receive.
Keep Family Stories Alive
Your loved one has a lifetime of memories and wisdom to share. Recording these stories provides a lasting gift for your family to look back on for generations.
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LAKE SUPERIOR HOSPICE ASSOCIATION
Helpful Guides for Families
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
A Complete End of Life Planning Checklist for Families
Feeling overwhelmed by end of life planning? Use our comprehensive hospice planning checklist to organize your loved one's care and simplify difficult decisions.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.