HEARTLAND HOSPICE (BALTIMORE)
Provider Information
- Address
- 7001 JOHNNYCAKE RD STE 204
WINDSOR MILL, MD 21244 - Ownership Type
- Non-Profit
- Medicare Certified Since
- July 8, 1995
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 17 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 1 |
46
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEARTLAND HOSPICE (BALTIMORE) reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2016.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTLAND HOSPICE (BALTIMORE) compares to hospices nationwide.
12.7 minutes
of nurse care per routine home care day, on average
That is the 55th percentile among hospices nationally. The national median is about 12 minutes.
120
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.7 min
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.5%
Ranks better than about 45% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life79.3%
Ranks better than about 13% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits71%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care9.9%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months45.4%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care9.2%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.1%
Ranks better than about 36% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$22,705 · 73rd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 47.5% of patients or more. Most hospices score above 90 percent.
- Pain screening99.7%
- Pain assessment98.5%
- Breathing difficulty screening98.6%
- Breathing difficulty treatment97.4%
- Treatment preferences discussed100%
- Beliefs and values discussed99.7%
- Bowel care for patients on opioids100%
- Visits in the last days of life47.5%
- All care steps completed97.6%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer13%
- Dementia22%
- Heart and circulatory disease11%
- Lung and respiratory disease3%
- Stroke46%
- Other conditions8%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Heartland Hospice (Baltimore)
Heartland Hospice serves families throughout Windsor Mill, Maryland, and the surrounding Baltimore area. They provide end-of-life support focused on comfort, dignity, and symptom management. Their team works to ensure patients spend their time in familiar surroundings with the people they love most. The goal is simple. They want to improve the quality of life for both the patient and their family members.
Choosing the right hospice is a major decision for any family. This provider has been serving the community since 1995. That is nearly three decades of experience in the field. When you work with them, you get a team that knows the local healthcare landscape well. They focus on meeting the unique needs of those in the Baltimore region. It is all about providing care that honors a person's wishes during their final chapter.
About HEARTLAND HOSPICE (BALTIMORE)
Heartland Hospice operates as a non-profit organization. This structure often means the focus stays strictly on patient care rather than profits. They have been Medicare certified since July 8, 1995. That long history shows a deep commitment to following federal standards. Medicare certification means they must meet strict rules for safety and quality. It gives families a baseline of trust when they start their search.
What should you know about this provider? They have a clear track record with federal regulators. Their status as a non-profit is a big deal to many families who prioritize mission-driven care. You should look at their official ratings to see how they perform compared to others. And remember, every hospice brings a different personality to the table. It is always smart to call them and talk about your specific situation. Asking questions early helps you feel more in control of the process.
Quality Performance Summary
Understanding Hospice Care in WINDSOR MILL
Finding the right care in Baltimore County can feel like a chore. There are several options available to families, but not all hospices are the same. Some focus on large-scale programs, while others offer a more intimate, local feel. The thing is, hospice is not just for the very last days. Many people benefit from these services for months. It is a common mistake to wait too long to call for help.
The goal of hospice in Windsor Mill is to help you manage the physical and emotional load. You get a team of nurses, social workers, and aides. They come to your home, a nursing facility, or an assisted living center. They handle the medication and the equipment so you can focus on being a family member again. It changes the dynamic of care from one of stress to one of support. That is the true value of these services.
What to Ask When Choosing a Hospice Provider
You should never feel rushed when picking a provider. Start by calling a few places to see how they treat you on the phone. Ask them how quickly they can respond if a crisis happens at 2:00 AM. A good hospice will always have a clear answer for you. Here are a few other things to ask:
- How often will a nurse visit my loved one?
- What support do you offer to family caregivers who are tired?
- How do you handle changes in pain levels during the night?
- Can you tell me how you handle emergencies on weekends or holidays?
The answers will tell you a lot about their culture. Do they sound caring? Are they clear and direct? Trust your gut feeling during these calls. If something feels off, keep looking until you find a team that feels like the right fit for your family.
Preserve Your Family's Story
During this time, the memories and stories of your loved ones become more precious than ever. Capture their wisdom and history to share with future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
JEWISH SOCIAL SERVICE AGENCY HOSPICE
GILCHRIST HOSPICE CARE, INC
HOSPICE OF THE CHESAPEAKE, INC.
BRIDGINGLIFE, INC.
AMEDISYS HOSPICE OF GREATER CHESAPEAKE
UPMC WESTERN MARYLAND
Helpful Guides for Families
What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
Choosing a Hospice Provider: A 5-Step Quality Guide
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Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.