UPMC WESTERN MARYLAND
Provider Information
- Address
- 12501 WILLOWBROOK RD FL3
CUMBERLAND, MD 21502 - Ownership Type
- Non-Profit
- Medicare Certified Since
- October 20, 1995
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 11 |
| Physicians | 1 |
22
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what UPMC WESTERN MARYLAND reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2013.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how UPMC WESTERN MARYLAND compares to hospices nationwide.
14.7 minutes
of nurse care per routine home care day, on average
That is the 74th percentile among hospices nationally. The national median is about 12 minutes.
40
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day14.7 min
Ranks better than about 74% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.2%
Ranks better than about 29% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life90.3%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits14.6%
Ranks better than about 93% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care11.6%
Ranks better than about 19% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months48.8%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.3%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$9,384 · 9th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 52.6% of patients or more. Most hospices score above 90 percent.
- Pain screening98.6%
- Pain assessment98.3%
- Breathing difficulty screening97.8%
- Breathing difficulty treatment100%
- Treatment preferences discussed99.3%
- Beliefs and values discussed99.3%
- Visits in the last days of life52.6%
- All care steps completed97.1%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer35%
- Dementia30%
- Heart and circulatory disease12%
- Lung and respiratory disease6%
- Stroke7%
- Other conditions9%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
UPMC Western Maryland Hospice
UPMC Western Maryland provides hospice care to families in Cumberland and the surrounding Allegany County area. This provider has served the community since 1995. They are accredited by the Joint Commission. This means an outside group checks their work against high standards. It is a sign of their commitment to safety. Families in Maryland often look for this level of oversight when choosing care. The team works from their office on Willowbrook Road to bring support to your home. Their mission focuses on the needs of patients who have serious health conditions. Choosing a hospice is a major decision for your family. Understanding who provides the care is the first step toward peace of mind.
About UPMC Western Maryland
This provider operates as a non-profit agency. Being non-profit often means that money is put back into patient services. They have been certified by Medicare for nearly three decades. That longevity shows they have deep roots in the region. The Joint Commission accreditation is a key detail. This group sets strict rules for how care is given. They look at everything from infection control to how doctors and nurses talk to families. When a hospice holds this seal, they have proven they meet these national benchmarks. The agency employs 22 people in total. This team includes 11 registered nurses and one physician. Having this many nurses on staff allows for frequent check-ins. You deserve to know who is looking after your loved one. Their structure is built to support your needs during a difficult time.
Quality Performance
What Is Hospice Care Like in CUMBERLAND?
Hospice care in Cumberland focuses on comfort and quality of life. It is not about giving up but about managing pain and symptoms. The staff at UPMC Western Maryland includes 11 registered nurses. These nurses handle the day-to-day medical needs. They also teach family members how to provide care at home. A physician leads the team to make sure the plan fits the patient. Social workers and aides are often part of the group too. They provide support for the emotional side of this experience. The goal is to keep the patient in their own bed whenever possible. You can expect regular visits from the medical team. They are there to answer your questions. Dealing with a terminal illness is hard. Having a pro team in your corner makes a difference. They work to keep the patient calm and comfortable in their own home.
What to Ask When Choosing a Hospice Provider
- How quickly can a nurse get to my home if an emergency happens at night?
- What specific training does your staff have for managing pain and breathing issues?
- How does your team keep my primary doctor updated on the care plan?
- Can you share how your staff supports family caregivers who are tired or overwhelmed?
Ask these questions to get a clear picture of the support you will receive. Write down the answers so you can compare them later. You are the advocate for your loved one. It is okay to be direct with your questions. A good provider will welcome them. They want you to feel confident in the care they provide. Take your time with this choice. You are doing the right thing by looking for the best fit.
Keep Your Family Stories Alive
Your family history is a treasure. We offer a simple way to record memories and preserve your loved one's story for future generations to enjoy.
Start Your LegacyOther Hospice Providers Nearby
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Helpful Guides for Families
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
Hospice vs Palliative Care: Understanding the Difference
Confused about hospice vs palliative care? We break down the key differences, benefits, and how to choose the right end-of-life care for your loved one.
Understanding Medicare Hospice Benefits: A Family Guide
Navigating end-of-life care is complex. Our guide to Understanding Medicare Hospice Benefits helps you manage costs, coverage, and care with confidence today.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.