UPMC WESTERN MARYLAND
Provider Information
- Address
- 12501 WILLOWBROOK RD FL3
CUMBERLAND, MD 21502 - Ownership Type
- Non-Profit
- Medicare Certified Since
- October 20, 1995
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 11 |
| Physicians | 1 |
22
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what UPMC WESTERN MARYLAND reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2013.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how UPMC WESTERN MARYLAND compares to hospices nationwide.
14.7 minutes
of nurse care per routine home care day, on average
That is the 74th percentile among hospices nationally. The national median is about 12 minutes.
40
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day14.7 min
Ranks better than about 74% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.2%
Ranks better than about 29% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life90.3%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits14.6%
Ranks better than about 93% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care11.6%
Ranks better than about 19% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months48.8%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.3%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$9,384 · 9th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 52.6% of patients or more. Most hospices score above 90 percent.
- Pain screening99.1%
- Pain assessment99%
- Breathing difficulty screening96.9%
- Breathing difficulty treatment99.1%
- Treatment preferences discussed99.6%
- Beliefs and values discussed99.1%
- Bowel care for patients on opioids100%
- Visits in the last days of life52.6%
- All care steps completed95.5%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer35%
- Dementia30%
- Heart and circulatory disease12%
- Lung and respiratory disease6%
- Stroke7%
- Other conditions9%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Supportive Care in Cumberland
UPMC Western Maryland offers dedicated hospice services to residents in Cumberland and the surrounding Allegany County area. They focus on comfort, dignity, and quality of life for patients nearing the end of their journey. The team provides care directly to families, ensuring that medical, emotional, and spiritual needs are met with compassion. Getting the right support early makes a world of difference for everyone involved. It is about helping your loved one live as fully as possible during this time. Whether at home or in a facility, this team works hard to keep patients comfortable. That is their main goal. And they do it with a local touch that residents in Maryland have come to rely on for years.
About UPMC Western Maryland
This provider operates as a non-profit organization. That is a big deal because it means their focus stays on patient care rather than profits. They have been Medicare certified since October 20, 1995. That long history shows they have deep roots in the community. What should families know? They have navigated the changing landscape of hospice for nearly three decades. Being non-profit often allows for more community-based resources and a different approach to caregiving. They follow strict federal standards to keep that certification active, too. You want a team with a proven track record. UPMC Western Maryland brings that experience to the table every single day. They know the local healthcare system inside and out. That familiarity helps them coordinate care transitions smoothly for your family.
Top-Tier Quality Ratings
Understanding Hospice Care in Cumberland
Hospice is not a place. It is a specific type of care focused on easing pain and symptoms. Many people mistakenly think it is only for the final few days of life. The truth is that families benefit most when they start care sooner. It allows the team to build a real relationship with your loved one. In Allegany County, resources can vary, so having a high-rated provider like UPMC Western Maryland nearby is a significant advantage. They bring the care to you. They handle the equipment, the medications, and the emotional heavy lifting. This gives you time to just be a son, a daughter, or a spouse again. That shift in roles is vital. You stop being the nurse and start being family again. That is the true gift of hospice care.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice is a heavy decision. You need answers to feel confident. Start by asking how quickly a nurse can get to your home in an emergency. You should also ask about their volunteer services. Do they provide companionship or just medical help? It is also wise to ask how they handle pain management and symptoms during the night. The best providers have clear, simple answers for these concerns. If they seem rushed or use too much jargon, keep looking. You need a partner who listens well. Trust your gut feeling when you talk to them. Does their tone sound kind? Do they seem focused on your specific family needs? These questions will help you find the right fit for your loved one.
Preserve Your Family's Story
Your loved one has a lifetime of wisdom and memories. Capturing these stories can be a beautiful way to honor their life and create a lasting gift for future generations to cherish.
Start Recording MemoriesOther Hospice Providers Nearby
GILCHRIST HOSPICE CARE, INC
ACCENTCARE HOSPICE & PALLIATIVE CARE OF MARYLAND
HOSPICE OF THE CHESAPEAKE, INC.
COMPASS REGIONAL HOSPICE, INC
HOSPICE OF ST MARY'S
HOSPICE OF WASHINGTON COUNTY, INC
Helpful Guides for Families
How to Start the Hospice Conversation: A Practical Guide
Struggling to talk about end-of-life care? Learn how to start the hospice conversation with your aging parents using these compassionate, expert-backed tips.
Hospice at Home vs. Inpatient: Choosing the Right Care
Deciding between hospice at home and inpatient hospice? Discover the pros and cons of each care setting to help you make the right choice for your loved one.
Hospice vs Palliative Care: Understanding the Difference
Confused about hospice vs palliative care? We break down the key differences, benefits, and how to choose the right end-of-life care for your loved one.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.