PASSAGES HOSPICE
Provider Information
- Address
- 1900 AUBURN AVE., STE F
MONROE, LA 71201 - Ownership Type
- For-Profit
- Medicare Certified Since
- June 3, 1996
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 5 |
| Licensed Practical Nurses (LPN) | 3 |
| Physicians | 3 |
| Volunteers | 2 |
29
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what PASSAGES HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Provided directly by this hospice
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Supplied directly by this hospice
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how PASSAGES HOSPICE compares to hospices nationwide.
9.5 minutes
of nurse care per routine home care day, on average
That is the 20th percentile among hospices nationally. The national median is about 12 minutes.
60
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.5 min
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends3.2%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life96.3%
Ranks better than about 73% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits43.3%
Ranks better than about 63% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care8.9%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months38.6%
Ranks better than about 45% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care22.8%
Ranks better than about 4% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice5%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,172 · 56th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 48.1% of patients or more. Most hospices score above 90 percent.
- Pain screening99.4%
- Pain assessment96.8%
- Breathing difficulty screening97.1%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed99.4%
- Bowel care for patients on opioids100%
- Visits in the last days of life48.1%
- All care steps completed93.6%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer14%
- Dementia15%
- Heart and circulatory disease30%
- Lung and respiratory disease13%
- Stroke15%
- Other conditions18%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Passages Hospice in Monroe
Passages Hospice operates from its office on Auburn Avenue in Monroe, Louisiana. This freestanding provider serves the Ouachita County area with medical and support services for patients facing life-limiting conditions. They have provided hospice care to the community since the summer of 1996. Their team aims to meet the physical and emotional needs of local families during a difficult time.
About PASSAGES HOSPICE
This provider functions as a for-profit hospice agency. They have held Medicare certification for nearly three decades. This long history shows they have met federal standards for a very long time. A team of twenty-nine employees runs the daily operations at this location. This staff includes five registered nurses and three licensed practical nurses who provide direct bedside care. They also employ three physicians to help guide medical decisions for their patients. Two volunteers assist with the non-medical needs of families. You should look for a team that fits your specific needs. Understanding their staffing levels helps you see how much support they can offer your loved one each day.
What Is Hospice Care Like in MONROE?
Hospice care in Monroe focuses on comfort and relief rather than curing an illness. The goal is to improve the quality of life for the patient and their family. In this area, teams often consist of nurses, doctors, and aides who visit the patient at home. Passages Hospice uses a staff of twenty-nine people to coordinate these visits. This team structure allows them to manage pain and provide emotional support. A doctor oversees the plan of care to ensure it meets the needs of the patient. Nurses coordinate with the family to manage symptoms and answer questions. It is a team effort. You will find that hospice provides a way to stay at home while getting the medical help you need.
What to Ask When Choosing a Hospice Provider
You should gather information before making a choice for your family. Start by asking how quickly a nurse can get to your home if an emergency happens at night. Ask how the team handles pain management and what the doctor does to help. It is also good to ask about the role of the volunteers and how they interact with the family. You might also want to know how the agency keeps the family informed about changes in the patient condition. Getting clear answers helps you feel more prepared. Take your time to talk with the staff about your specific concerns. You deserve to have all your questions answered clearly.
Preserve Your Family Stories
Your family history is a gift. Capture your loved one's voice, memories, and life lessons in a private, digital format that lasts for generations.
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