HEART OF HOSPICE, LLC
Provider Information
- Address
- 1816 GLENMAR AVENUE, SUITE 2
MONROE, LA 71201 - Ownership Type
- For-Profit
- Medicare Certified Since
- March 16, 2006
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 4 |
| Physicians | 1 |
8
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEART OF HOSPICE, LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEART OF HOSPICE, LLC compares to hospices nationwide.
11.6 minutes
of nurse care per routine home care day, on average
That is the 42nd percentile among hospices nationally. The national median is about 12 minutes.
25
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.6 min
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends4.2%
Ranks better than about 10% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life96%
Ranks better than about 70% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits41.4%
Ranks better than about 65% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care4.2%
Ranks better than about 66% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months52.8%
Ranks better than about 14% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care13.9%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.8%
Ranks better than about 28% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$16,547 · 42nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 65.8% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life65.8%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer19%
- Dementia24%
- Heart and circulatory disease18%
- Lung and respiratory disease11%
- Stroke12%
- Other conditions17%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Heart of Hospice, LLC
Heart of Hospice, LLC serves families in Monroe, Louisiana, from their office on Glenmar Avenue. They focus on providing compassionate end-of-life care for patients in Ouachita County. Their team works hard to make sure patients feel comfortable and supported during their final months. That is their main goal. Hospice care is about more than just medicine. It is about helping families spend quality time together when it matters most. Whether at home or in a care facility, this team provides the hands-on support that patients need. They bring care directly to the bedside to ease pain and stress. Choosing the right provider is a big decision for any family. Knowing that a team is nearby can offer real peace of mind. Heart of Hospice, LLC has been part of the local healthcare landscape for many years, helping neighbors in the Monroe area find comfort and dignity.
About Heart of Hospice, LLC
Heart of Hospice, LLC has been a Medicare-certified provider since March 16, 2006. That is nearly two decades of experience serving the community. They operate under an 'Other' ownership model, which is common for many hospice agencies. When you look for care, you want to know the history of the provider. A long track record with Medicare shows they have met federal standards for a very long time. This is a big deal. It means they follow strict rules to keep patients safe and comfortable. Families should know that Medicare certification is not just a label. It is a promise of quality. You should feel free to ask them about their experience with your specific health needs. They are there to answer your questions and guide you through the process. The team understands that this is a tough time, and they want to make things easier for you.
Understanding Hospice Care in Monroe
Finding the right care in Monroe means looking at the specific needs of your loved one. Hospice is not about giving up. It is about choosing a path that puts comfort first. Most people don't realize that hospice can happen in your own home. You do not have to move to a hospital or a nursing facility. The thing is, hospice care teams in Louisiana often work in multiple counties. They travel to where the patient is most happy. In Ouachita County, you have options that can help manage pain and emotional stress. The goal is to keep the patient alert and pain-free so they can interact with family. It is a team effort. Nurses, social workers, and volunteers all play a part in this. They work with your doctor to make a plan that fits your life. You are never alone in this journey.
What to Ask When Choosing a Hospice Provider
You should never feel rushed when picking a hospice team. Take your time. Ask them how quickly they can respond to a middle-of-the-night emergency call. That is vital. You also need to know how they handle pain management and if they have a doctor available 24/7. Ask about their volunteer services, too. Some agencies offer extra support like pet therapy or music, which can be a huge comfort. Finally, ask how they support the family after the patient passes away. Grief support is a huge part of what a good hospice does. Do not be afraid to ask these hard questions early on. A good provider will be happy to explain their services clearly. They want you to feel confident in the care they provide. You deserve to work with people who listen to your concerns and respect your family's wishes.
Other Hospice Providers Nearby
HOSPICE COMPASSUS -MONROE
ASCEND HOSPICE CARE, LLC
PASSAGES HOSPICE
ST JOSEPH HOSPICE & PALLIATIVE CARE OF MONROE, LLC
ELARA CARING
LOUISIANA HOSPICE AND PALLIATIVE CARE
Helpful Guides for Families
Understanding Medicare Hospice Benefits: A Family Guide
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