SERENITY HOSPICE SERVICES, LLC
Provider Information
- Address
- 3445 NORTH CAUSEWAY BLVD
METAIRIE, LA 70002 - Ownership Type
- For-Profit
- Medicare Certified Since
- September 28, 2001
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 11 |
| Licensed Practical Nurses (LPN) | 4 |
| Physicians | 1 |
| Volunteers | 0 |
34
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what SERENITY HOSPICE SERVICES, LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Both provided directly and arranged with other facilities
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how SERENITY HOSPICE SERVICES, LLC compares to hospices nationwide.
10.2 minutes
of nurse care per routine home care day, on average
That is the 27th percentile among hospices nationally. The national median is about 12 minutes.
54
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.2 min
Ranks better than about 27% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.3%
Ranks better than about 18% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life85.1%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits45%
Ranks better than about 60% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care9%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months32.1%
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care5.1%
Ranks better than about 61% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$13,309 · 24th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 31% of patients or more. Most hospices score above 90 percent.
- Pain screening98.4%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed97.7%
- Bowel care for patients on opioids98.4%
- Visits in the last days of life31%
- All care steps completed96.1%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer37%
- Dementia14%
- Heart and circulatory disease14%
- Lung and respiratory disease7%
- Stroke14%
- Other conditions15%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Supportive Care in Metairie
Serenity Hospice Services, LLC provides end-of-life care for families in Metairie, Louisiana. They operate out of their office on North Causeway Blvd in Jefferson County. This team focuses on comfort and dignity for patients facing a life-limiting illness. They offer a full range of hospice services designed to meet physical and emotional needs. Choosing the right partner during this time is a big decision. Serenity Hospice has been serving this community for over two decades. Their goal is to help patients live their final days with peace and grace. Families in the area can rely on their local presence and commitment to quality care. It is a relief to have experienced hands nearby when you need them most.
About SERENITY HOSPICE SERVICES, LLC
This provider is a for-profit hospice agency that first earned Medicare certification on September 28, 2001. That is a long history of service in the Jefferson area. Being Medicare-certified means they meet strict federal rules for safety and care. You should know that for-profit status does not change the high standard of care they provide. They must follow the same quality guidelines as any other hospice. The thing is, every agency has its own culture and approach to care. When you meet with them, ask about their specific team structure. You want to know who will visit your home and how often. They have built a solid reputation over these many years. Families often feel better knowing the agency has passed federal checks for such a long time.
Quality Ratings
Understanding Hospice Care in METAIRIE
Hospice is about shifting the focus from curing an illness to managing pain. In Metairie, families have several choices for this type of support. But not all agencies offer the same extras, like music therapy or grief counseling. The goal is to keep your loved one at home whenever possible. Most people don't realize that hospice care includes medicine, equipment, and supplies at no cost to the family. It is a full team effort. You will have nurses, aides, and social workers on your side. They help with the hard parts of daily life so you can focus on being a family. That is the true value of hospice. It turns a scary transition into a time of closeness and comfort. You don't have to walk this path alone.
What to Ask When Choosing a Hospice Provider
Choosing a provider feels overwhelming, but asking the right questions helps clear the fog. Start by asking how quickly a nurse can get to your home in an emergency. You need to know that help is available 24 hours a day, 7 days a week. Ask how they handle pain management to make sure your loved one stays comfortable. Another good question is how they support the family after the patient passes away. Grief support is a huge part of what good agencies offer. Also, ask about their experience with your specific health needs. Every person is different, and you want a team that listens to your story. Trust your gut during these talks. If the answers feel right, you are likely on the right track.
Keep Your Family Stories Alive
This time is hard, but it is also a chance to capture the memories and wisdom of your loved ones. We provide tools to help you record and save those precious life stories for future generations.
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Helpful Guides for Families
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Choosing a Hospice Provider: A 5-Step Quality Guide
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.