PASSAGES HOSPICE
Provider Information
- Address
- 46 LOUIS PRIMA DRIVE STE A
COVINGTON, LA 70433 - Ownership Type
- Other
- Medicare Certified Since
- October 25, 2012
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 34 |
| Licensed Practical Nurses (LPN) | 25 |
| Physicians | 4 |
| Volunteers | 12 |
125
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what PASSAGES HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Provided directly by this hospice
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how PASSAGES HOSPICE compares to hospices nationwide.
26.1 minutes
of nurse care per routine home care day, on average
That is the 98th percentile among hospices nationally. The national median is about 12 minutes.
215
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day26.1 min
Ranks better than about 98% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends18.3%
Ranks better than about 93% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life97.6%
Ranks better than about 83% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits16.6%
Ranks better than about 91% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care11.9%
Ranks better than about 17% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months28%
Ranks better than about 74% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care19.5%
Ranks better than about 8% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.8%
Ranks better than about 40% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)91st percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$12,165 · 19th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 49% of patients or more. Most hospices score above 90 percent.
- Pain screening97.9%
- Pain assessment83.5%
- Breathing difficulty screening93.5%
- Breathing difficulty treatment99.8%
- Treatment preferences discussed99.8%
- Beliefs and values discussed98.9%
- Bowel care for patients on opioids100%
- Visits in the last days of life49%
- All care steps completed84.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer27%
- Dementia25%
- Heart and circulatory disease19%
- Lung and respiratory disease8%
- Stroke6%
- Other conditions15%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Passages Hospice in Covington
Passages Hospice serves families in Covington, Louisiana. This provider offers end of life care to those in St. Tammany County. They have been certified by Medicare since 2012. The facility holds accreditation from the Accreditation Commission for Health Care. This means they meet high standards for safety and service. They operate as a freestanding hospice provider. Their team works to support your loved ones during this time. They have a staff of 125 people ready to help. This includes 34 registered nurses and 25 licensed practical nurses. They also employ 4 physicians and coordinate 12 volunteers. Their main office is at 46 Louis Prima Drive. You can reach them at (504) 875-4204 if you have questions. They focus on providing care for patients in their own homes or care facilities. Their team is built to offer medical help while supporting the whole family unit.
About Passages Hospice
Passages Hospice is a freestanding provider. This means they are not part of a larger hospital system. They have served the area since 2012. Being certified by Medicare shows they follow federal rules for patient care. The ACHC accreditation is another sign of their commitment. This group reviews hospice agencies to ensure they follow best practices. They look at how the team manages pain and supports emotional needs. Families should know that this provider maintains strong marks for quality of care. Their patient satisfaction scores are also high. These results come from surveys where families share their own experiences. Choosing a provider with this level of oversight gives you a clear picture of their performance. You can look at these scores to compare them with others. The goal is to find a team that matches your family needs. Their staff size shows they have the resources to handle patient care needs in the Covington area.
What Is Hospice Care Like in COVINGTON?
Hospice care in St. Tammany County focuses on comfort and dignity. It is for those with a life limiting illness. The goal is to manage pain so the patient can spend time with family. This care often happens at home. Sometimes it happens in a nursing facility. The team at Passages Hospice includes nurses, doctors, and volunteers. They work together to create a plan for the patient. Nurses visit to check on symptoms. Volunteers might sit with a patient or help with small tasks. Physicians oversee the medical side of the care plan. This team approach helps keep the patient comfortable. It also gives the family a chance to focus on being present. They do not have to worry about medical details alone. The staff is there to answer questions about the process. They provide support 24 hours a day. That is the standard for hospice care in this part of Louisiana.
What to Ask When Choosing a Hospice Provider
Finding the right team is a big step. You should call and ask a few direct questions. First, ask how quickly a nurse can get to the home if an emergency happens. You need to know they are available at night or on weekends. Second, ask how they handle pain management and symptom control. You want to know their process for keeping a patient comfortable. Third, ask how they support the family after a loss. Many agencies offer grief services for several months. Finally, ask what specific tasks their volunteers can do. Some might help with chores while others provide companionship. It is okay to ask about their experience with specific illnesses. You should feel comfortable with the answers they give. Take notes during your call. Compare the answers to see which provider fits your family needs best. Do not feel rushed to decide right away.
Preserve Your Family Stories
Capture memories and life lessons while you have the time. Our simple tools help you record the moments that matter most to your family.
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