HospiceScout

HEART OF HOSPICE

Provider Information

Address
1001 BAYOU PLACE
ALEXANDRIA, LA 71303
Ownership Type
For-Profit
Medicare Certified Since
March 31, 1989

CMS Quality Ratings

Overall Rating

Composite score combining quality measures and patient survey results.

Quality of Care

Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.

Patient Satisfaction

CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.

Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.

Support for Your Loved Ones

Heart of Hospice serves families in Alexandria, Louisiana from their office on Bayou Place. They provide end-of-life care focused on comfort and dignity for patients in Rapides County. Choosing the right team during this time is a heavy task. This provider works to manage pain while supporting the emotional needs of the whole family. They have been a part of the local healthcare landscape for many decades now. Getting the right help early can make a big difference in the quality of your loved one's days. It is about making sure every moment counts when time feels short. Their team is ready to step in and walk this path with you and your family.

About HEART OF HOSPICE

Heart of Hospice has been Medicare certified since March 31, 1989. That is over thirty years of experience helping families in the Alexandria area. They operate as a for-profit organization. Some people wonder if that changes the care, but the most important thing is how they treat your loved one every day. They follow strict federal rules to keep their certification active. This means they must meet high standards for safety and medical care. Families should know that this provider has deep roots in the community. They understand the specific needs of people living in Rapides County. You can look at their history as a sign of their commitment to the area. They have seen many changes in healthcare over the years, yet they remain a steady presence for those needing hospice support.

Quality Performance Snapshot

Heart of Hospice holds an impressive 4.5 out of 5 stars for overall quality and care. While their clinical care scores are high, their patient satisfaction score is 3 out of 5 stars. This suggests they excel at medical tasks but may have room to grow in how they communicate with families.

Understanding Hospice Care in ALEXANDRIA

Hospice is not about giving up hope. It is about shifting the goal from curing a disease to living well with an illness. In Alexandria, hospice teams come to your home or a facility to provide care. They bring nurses, aides, and social workers to your front door. The thing is, many families wait too long to call for help. They think hospice is only for the very last few days. But the truth is, you can get support for six months or more if a doctor says it is time. The team handles the medical equipment and medicine. This lets you spend your energy on being a daughter, a son, or a spouse instead of a caregiver. Having this extra layer of support in Rapides County helps reduce the stress on the whole family unit.

What to Ask When Choosing a Hospice Provider

You need to feel comfortable with the people entering your home. Start by asking how quickly they can respond to an emergency call at night or on the weekend. You deserve to know that help is just a phone call away. Ask them how they handle pain management and if they have a doctor who specializes in hospice medicine. It is also good to ask how they support the family after a loss. Do they offer grief counseling? How many nurses will be assigned to your loved one? You want to be sure they have enough staff to give your family the attention you need. Do not be afraid to ask these hard questions. The right provider will be happy to give you clear, honest answers.

Keep Their Stories Alive

Your loved one has a lifetime of stories that deserve to be remembered. Preserve their voice, their values, and their favorite memories for your family to cherish for generations to come.

Start Preserving Memories

Other Hospice Providers Nearby

Helpful Guides for Families

Preserve their story while there's time

Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.