HospiceScout

UNITYPOINT HOSPICE

Provider Information

Address
11333 AURORA AVENUE
URBANDALE, IA 50322
Ownership Type
Non-Profit
Medicare Certified Since
November 26, 1996

CMS Quality Ratings

Overall Rating

Composite score combining quality measures and patient survey results.

Quality of Care

Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.

Patient Satisfaction

CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.

Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.

Supportive Care at UnityPoint Hospice

UnityPoint Hospice, located on Aurora Avenue in Urbandale, Iowa, provides compassionate end-of-life care for patients and their loved ones. They serve the Polk County area by focusing on comfort, dignity, and quality of life. The team works hard to manage pain and emotional distress during a very difficult season of life. Their primary goal is simple: to help families spend meaningful time together while leaving the clinical burdens to their professional staff. That is a big deal when you are grieving. This provider has been certified by Medicare since 1996, showing a long history of service to the Iowa community. They offer a range of hospice services designed to support the physical and spiritual needs of those in their care. Choosing the right partner for this journey is a vital step for your family's peace of mind.

About UnityPoint Hospice

UnityPoint Hospice operates as a non-profit organization. This structure often means the focus stays strictly on patient care rather than profits. They have been Medicare certified since November 1996. That longevity provides a sense of stability for families navigating complex health decisions. You should know that non-profit status doesn't change the quality of care, but it does highlight a mission-driven approach to end-of-life support. The team in Urbandale is backed by a large network, yet they maintain a local feel. They understand the specific needs of the folks living in Polk County. Families often find comfort in choosing a provider with deep roots in the region. It makes the transition to hospice care feel a little less overwhelming. If you live in or near Urbandale, this location is a primary option for your care team. They are ready to answer your questions and guide you through the process.

Quality Performance

UnityPoint Hospice holds an impressive 5/5 overall rating from Medicare. They also earned a perfect 5/5 score for their quality of care. Their patient satisfaction rating is a strong 4/5, showing that families generally feel heard and supported by the staff.

Understanding Hospice Care in Urbandale

Hospice care in the Urbandale area is about more than just medicine. It is about creating a circle of support. When a loved one has a life-limiting illness, the goal shifts to comfort. You get a team of nurses, social workers, and chaplains. They visit your home or the patient's current residence to provide care. What most people don't realize is that hospice is not just for the final days. It can be for months. Early access allows for better pain control and emotional support. The thing is, many families wait too long to call. They feel like they are giving up. But really, they are choosing to make the time that is left as good as it can possibly be. Whether you are in a house in Polk County or an assisted living center, these services come to you. That flexibility is a key part of the local healthcare landscape.

What to Ask When Choosing a Hospice Provider

Choosing a provider feels like a huge weight on your shoulders. It is okay to be picky. Start by asking how quickly they can get a nurse to your home in an emergency. You need to know that help is available 24/7. Ask what their policy is on managing pain symptoms. You want a team that is proactive, not reactive. Another smart question is how they involve the family in the care plan. You should feel like a partner, not a bystander. Finally, ask about their experience with your specific health condition. Some providers have special skills for certain illnesses. Do not be afraid to ask these questions. A good hospice team will be happy to answer them clearly. They want you to feel confident in your choice. Take a breath, write these down, and make that call when you are ready.

Preserving Your Family's Story

In the midst of care, memories are the most precious things we have. Take a moment to record the stories and wisdom of your loved one so they can be passed down to future generations.

Start Preserving Memories

Other Hospice Providers Nearby

Helpful Guides for Families

Preserve their story while there's time

Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.