SANCTUARY HOSPICE
Provider Information
- Address
- 1 WESTBROOK CORPORATE CTR
WESTCHESTER, IL 60154 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 8, 2012
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 8 |
| Licensed Practical Nurses (LPN) | 7 |
| Volunteers | 12 |
45
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what SANCTUARY HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2012.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how SANCTUARY HOSPICE compares to hospices nationwide.
16.8 minutes
of nurse care per routine home care day, on average
That is the 86th percentile among hospices nationally. The national median is about 12 minutes.
157
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day16.8 min
Ranks better than about 86% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends4.4%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life85.8%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits49.6%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care10.7%
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months43.8%
Ranks better than about 30% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care14.6%
Ranks better than about 18% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.7%
Ranks better than about 41% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$18,536 · 53rd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 55.8% of patients or more. Most hospices score above 90 percent.
- Pain screening99.3%
- Pain assessment97.3%
- Breathing difficulty screening99.8%
- Breathing difficulty treatment99%
- Treatment preferences discussed100%
- Beliefs and values discussed99.8%
- Bowel care for patients on opioids99%
- Visits in the last days of life55.8%
- All care steps completed97.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer15%
- Dementia48%
- Heart and circulatory disease11%
- Lung and respiratory disease4%
- Stroke9%
- Other conditions14%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Sanctuary Hospice
Sanctuary Hospice serves residents in Westchester, Illinois, from their office at 1 Westbrook Corporate Center. They provide end of life care for patients in Cook County. This provider holds accreditation from the Community Health Accreditation Partner, also known as CHAP. Accreditation means an outside group checked their work to see if it meets high standards. They have been certified by Medicare since 2012.
Hospice care focuses on comfort when a cure is no longer the main goal. This team offers support to patients and their families. Their status as a for-profit provider means they run as a business. You can reach them at 312-662-1009 if you have questions about their specific programs. They are a freestanding hospice, which means they operate as an independent organization. Finding the right fit for your loved one is a serious step.
Ownership and Accreditation
Sanctuary Hospice is a for-profit provider. They have maintained Medicare certification for over a decade. The CHAP accreditation is a positive sign for families. This group looks at how a hospice handles patient care and safety rules. They check that the agency follows federal guidelines for clinical quality. If an agency earns this status, it shows they want to meet clear benchmarks.
The agency employs 45 staff members in total. This group includes 8 registered nurses and 7 licensed practical nurses. They also have 12 volunteers to help with daily needs. A larger team can mean more eyes on a patient. It is smart to ask how these staff members work together to support a home care plan. You should feel comfortable asking about their training and availability during nights or weekends.
Quality Overview
What Is Hospice Care Like in WESTCHESTER?
Families in Westchester have access to several hospice options in Cook County. Most care happens right in the patient's home. The goal is to manage pain so the patient stays comfortable. Nurses visit to check on symptoms and adjust medications. They also help families learn how to provide basic care between visits. It is common for a team to include nurses, social workers, and aides.
The staff at Sanctuary Hospice includes a mix of nursing professionals and volunteers. Volunteers can sit with patients or help with small tasks around the house. This allows primary caregivers a short break. Hospice is a team effort. You should meet the people who will be in your home. Ask them how they handle emergencies. A good hospice team stays in close touch with the family doctor.
What to Ask When Choosing a Hospice Provider
Choosing a hospice team is a big decision. You should feel empowered to ask direct questions during your first meeting. Here are a few things to keep in mind. First, ask how quickly a nurse can get to your home if an urgent problem arises at night. Second, ask how they handle pain management and symptom control. You want to know their plan for comfort.
Third, ask how often the nurse will visit the patient each week. Consistency matters. Finally, ask what kind of support they offer to family members after a loss. Many hospices provide grief counseling for several months. Do not be afraid to ask for clarification on anything that seems unclear. You deserve honest answers about the care your loved one will receive. Take notes during these talks so you can compare your options later.
Preserve Your Family Story
Your family history is a gift. We can help you save memories and stories for the future.
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Helpful Guides for Families
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
What CMS Star Ratings Actually Mean for Your Family
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A Complete End of Life Planning Checklist for Families
Feeling overwhelmed by end of life planning? Use our comprehensive hospice planning checklist to organize your loved one's care and simplify difficult decisions.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.