GENTIVA
Provider Information
- Address
- 2815 OLD JACKSONVILLE ROAD, SUITE 202
SPRINGFIELD, IL 62704 - Ownership Type
- For-Profit
- Medicare Certified Since
- April 19, 2016
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 4 |
11
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Respite care (up to five days at a time, to give family caregivers a break)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2018.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
11.7 minutes
of nurse care per routine home care day, on average
That is the 43rd percentile among hospices nationally. The national median is about 12 minutes.
123
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.7 min
Ranks better than about 43% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.5%
Ranks better than about 57% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.4%
Ranks better than about 57% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits25%
Ranks better than about 84% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care5.2%
Ranks better than about 59% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months47.4%
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care6.2%
Ranks better than about 56% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.1%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$12,341 · 20th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 69.5% of patients or more. Most hospices score above 90 percent.
- Pain screening98.4%
- Pain assessment99.1%
- Breathing difficulty screening99.5%
- Breathing difficulty treatment98.4%
- Treatment preferences discussed99.8%
- Beliefs and values discussed99.3%
- Bowel care for patients on opioids98.4%
- Visits in the last days of life69.5%
- All care steps completed95.1%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer29%
- Dementia21%
- Heart and circulatory disease21%
- Lung and respiratory disease9%
- Stroke10%
- Other conditions13%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care at GENTIVA in Springfield
GENTIVA serves the Springfield, Illinois area from their office on Old Jacksonville Road. They offer end-of-life care for families living in Sangamon County and the surrounding region. Hospice is about comfort. It is about keeping your loved one peaceful and pain-free during their final months. Many families find that having a professional team nearby makes a world of difference during a hard time. The team at GENTIVA focuses on your unique needs. They provide medical support, emotional help, and spiritual guidance right where you live. This care is centered on dignity. Choosing the right team can feel heavy, but you are not alone in this process. Getting the right support early on is often the best path forward for everyone involved.
About GENTIVA
GENTIVA operates as a for-profit hospice provider. They have held their Medicare certification since April 2016. That is eight years of serving the Springfield community. What does for-profit mean for you? It simply describes the business structure behind the care. The real thing that matters is how they treat your family. Medicare certification means they follow strict federal rules to keep their license active. They meet specific standards for safety and medical care. You should know that all Medicare-certified hospices must provide the same core services. This includes nursing, aide services, and social work. The difference is usually in the culture of the team. Take time to meet the staff. See if their way of talking matches what your family needs. It is your right to ask questions until you feel comfortable.
Quality of Care Spotlight
Understanding Hospice Care in Springfield
Finding the right care in Sangamon County is a big step. You have options, and that is a good thing. Most hospice care in Springfield happens in the patient's own home. This keeps the environment familiar and calm. Sometimes, a patient might need extra help that home cannot provide. In those cases, some providers partner with local hospitals or care centers. The thing is, hospice is not just for the final days. You can start care as soon as a doctor says the life expectancy is six months or less. Early care helps manage pain better. It also gives the family more time to talk and connect. Do not wait for a crisis to start the conversation. Reach out to providers early to see who feels like the right fit.
What to Ask When Choosing a Hospice Provider
You have the right to ask hard questions. Here are a few to start with:
- How quickly can a nurse get to my home if there is an emergency at night?
- How does your team handle pain management and medicine changes?
- Will my current doctor stay involved in my care plan?
- What support do you offer to the family members after the loss?
Write these down. Keep a notebook for your calls with different agencies. It helps to keep track of the answers. If a provider seems rushed or annoyed by your questions, look elsewhere. You need a partner who listens with patience and kindness. This is a very sensitive time. You deserve to feel heard and respected by the people who walk this path with you.
Preserve Your Family Stories
Every life has a unique story worth saving. We make it simple to record memories and messages for your loved ones to cherish forever.
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MOMENTS HOSPICE OF SPRINGFIELD LLC
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Helpful Guides for Families
A Complete End of Life Planning Checklist for Families
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How to Choose a Hospice Provider: A Family’s Complete Guide
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What CMS Star Ratings Actually Mean for Your Family
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.