HEARTLAND HOSPICE (NORTHBROOK)
Provider Information
- Address
- 1110 W LAKE COOK RD, STE 130
BUFFALO GROVE, IL 60089 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 1, 1995
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 6 |
| Physicians | 0 |
| Volunteers | 1 |
15
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEARTLAND HOSPICE (NORTHBROOK) reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- General inpatient care (for pain or symptoms that cannot be managed elsewhere)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 1995.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTLAND HOSPICE (NORTHBROOK) compares to hospices nationwide.
11.7 minutes
of nurse care per routine home care day, on average
That is the 43rd percentile among hospices nationally. The national median is about 12 minutes.
97
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.7 min
Ranks better than about 43% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends4.9%
Ranks better than about 15% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life90%
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits36.5%
Ranks better than about 71% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care9.4%
Ranks better than about 30% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months45.3%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care4.7%
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.1%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$24,279 · 79th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 59.7% of patients or more. Most hospices score above 90 percent.
- Pain screening97%
- Pain assessment93.9%
- Breathing difficulty screening97.8%
- Breathing difficulty treatment85.3%
- Treatment preferences discussed99.6%
- Beliefs and values discussed95.2%
- Bowel care for patients on opioids94.4%
- Visits in the last days of life59.7%
- All care steps completed81.4%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer20%
- Dementia34%
- Heart and circulatory disease21%
- Stroke15%
- Other conditions11%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Heartland Hospice in Buffalo Grove
Heartland Hospice serves the Buffalo Grove community from their office on Lake Cook Road. They provide hospice care to patients and their families in this part of Lake County. The agency has held Medicare certification since 1995. They also maintain accreditation through CHAP. This group reviews hospice agencies to make sure they follow high standards for care. Choosing an accredited provider shows they meet specific rules for safety and quality. It is a good sign for any family looking for hospice support.
About HEARTLAND HOSPICE (NORTHBROOK)
This agency operates as a for-profit hospice provider. They have been active in the Medicare program for nearly three decades. CHAP accreditation is a voluntary process for agencies to prove they meet national standards. These standards cover everything from how they hire staff to how they manage patient pain. The agency currently has a team of 15 employees. This team includes six registered nurses who manage daily care needs. They also have one volunteer who helps support patient needs. Families should know that hospice care focuses on comfort rather than a cure. It is about making the final months of life as peaceful as possible. The staff works with the patient to manage symptoms and provide emotional support for the whole family circle.
Quality Overview
What Is Hospice Care Like in BUFFALO GROVE?
Hospice care in Buffalo Grove happens mostly in the patient's own home. The goal is to keep the patient comfortable in a familiar place. A team of nurses and doctors coordinates this care. At this specific agency, the staff includes six registered nurses. They visit the home to check on the patient and manage any new symptoms. They also help the family understand what to expect. Care is not just about medicine. It is about supporting the person and their loved ones through a very hard time. The team makes sure the patient has what they need for comfort. They also provide help for the family members who are acting as caregivers. This support is the main part of what makes hospice work well for everyone involved.
What to Ask When Choosing a Hospice Provider
Asking the right questions helps you feel more sure about your choice. Start by asking how often a nurse will visit the home each week. You should also ask how the agency handles medical needs in the middle of the night. If the patient has a crisis, who do you call for help? It is also good to ask how they support the family after the patient passes away. These questions help you understand how the agency will fit into your daily life. Clear answers will help you make a plan that works for your situation. Take your time to get the facts you need to feel calm.
Keep Your Family Stories Alive
Your family history is a gift that should be saved for the next generation. We can help you record your stories during this time.
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