HospiceScout

HEARTLAND HOSPICE (NORTHBROOK)

Provider Information

Address
1110 W LAKE COOK RD, STE 130
BUFFALO GROVE, IL 60089
Ownership Type
For-Profit
Medicare Certified Since
November 1, 1995

CMS Quality Ratings

Overall Rating

Composite score combining quality measures and patient survey results.

Quality of Care

Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.

Patient Satisfaction

CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.

Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.

Heartland Hospice (Northbrook)

Heartland Hospice (Northbrook) provides end-of-life care for families in Buffalo Grove, Illinois. Their office is at 1110 W Lake Cook Rd. They focus on comfort and quality of life for patients. The team works to manage pain and support emotional needs during a difficult time. Choosing hospice is a big decision for any family. You want a team that shows up when it counts. Heartland has been serving this area for many years. They offer a range of services meant to keep patients comfortable at home or in a care facility. It is all about dignity and peace of mind. The staff aims to help both the patient and their loved ones navigate this transition with care.

About Heartland Hospice (Northbrook)

This provider operates as a for-profit organization. They first earned their Medicare certification on November 1, 1995. That is nearly 30 years of history. What does that mean for you? It means they have a long track record with government standards. Families should know that Medicare covers hospice care if a doctor confirms a life expectancy of six months or less. The thing is, choosing a provider is not just about the paperwork. You need to feel comfortable with the staff who will enter your home. Heartland has been around long enough to have established routines. They understand the local community well. Always ask how their specific team handles night calls or weekend emergencies. That is where you see the true quality of a hospice provider in action.

Quality Performance

Heartland Hospice (Northbrook) holds a perfect 5/5 overall rating from Medicare. They also earned a 5/5 score for their quality of care. These top marks show they meet strict federal standards for patient health. While their patient satisfaction score is 3/5, their clinical performance remains very strong.

Understanding Hospice Care in Buffalo Grove

Buffalo Grove sits in Lake County, which has several options for hospice care. Families here have access to both non-profit and for-profit providers. The goal of all these teams is to provide comfort, not a cure. But the way they deliver that care can feel different. Some providers are part of large national networks like Heartland. Others are smaller, local agencies. The important part is that hospice is a benefit paid for by Medicare. This means you do not pay out-of-pocket for core services. Your team will include nurses, aides, and social workers. They come to you. You do not have to travel for care. That is a massive help when you are already feeling tired or overwhelmed. Take the time to talk with a few agencies before you decide on one.

What to Ask When Choosing a Hospice Provider

You have the right to choose your hospice agency. Do not feel rushed by a hospital discharge planner. Start by asking these simple questions to get a better feel for the team:

  • How quickly can a nurse get to my home if there is an emergency at night?
  • What specific training does your team have for managing complex pain?
  • How often will a nurse visit my loved one each week?
  • Can you help my family with grief support after the patient passes away?

The answers tell you a lot about their priorities. A good provider will answer these clearly without making you feel like a bother. If they seem annoyed, look elsewhere. You deserve a team that listens. Trust your gut feeling during these calls. It is usually right.

Keep Your Family Stories Alive

During this time, the memories and stories of your loved ones are more precious than ever. We help you save these moments for future generations to cherish.

Start Preserving Memories

Other Hospice Providers Nearby

Helpful Guides for Families

Preserve their story while there's time

Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.