HERITAGE HOSPICE
Provider Information
- Address
- 1009 W QUINN ROAD, SUITE B
POCATELLO, ID 83202 - Ownership Type
- For-Profit
- Medicare Certified Since
- August 12, 2013
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 6 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 0 |
13
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HERITAGE HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2017.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HERITAGE HOSPICE compares to hospices nationwide.
11.3 minutes
of nurse care per routine home care day, on average
That is the 39th percentile among hospices nationally. The national median is about 12 minutes.
95
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.3 min
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.7%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.3%
Ranks better than about 56% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits22.5%
Ranks better than about 87% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care3.2%
Ranks better than about 72% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months34%
Ranks better than about 57% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care4.3%
Ranks better than about 65% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.1%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$18,507 · 53rd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 54.3% of patients or more. Most hospices score above 90 percent.
- Pain screening94.9%
- Pain assessment92.4%
- Breathing difficulty screening99.7%
- Breathing difficulty treatment82.9%
- Treatment preferences discussed100%
- Beliefs and values discussed99.7%
- Bowel care for patients on opioids54.3%
- Visits in the last days of life69.3%
- All care steps completed73%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer22%
- Dementia20%
- Heart and circulatory disease16%
- Lung and respiratory disease10%
- Stroke3%
- Other conditions31%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Heritage Hospice in Pocatello
Heritage Hospice provides end of life care for residents in Pocatello, Idaho. This provider operates as a for-profit organization under the Medicare hospice program. They hold accreditation from the Community Health Accreditation Partner, or CHAP. This recognition shows they meet high standards for medical care and safety at their office on West Quinn Road. Families in Bannock County often look for local providers who maintain these standards. Having a local team makes it easier to get help quickly when needs change. The staff focuses on quality care for every person they serve in the region.
About Heritage Hospice
Heritage Hospice has been certified to serve Medicare patients since 2013. Being a for-profit agency, they operate with a clear structure to manage their daily hospice services. They choose to go through the CHAP accreditation process. This means an outside group checks their work against strict national rules. It is a voluntary step that shows they want to stay accountable. Their team includes six registered nurses and one licensed practical nurse who handle clinical tasks. They do not use volunteers currently. This staffing model allows the nurses to provide direct oversight of patient care plans. Knowing who is on the care team helps families plan for consistent support. You should ask how these staff members coordinate with your primary doctor to ensure everyone stays on the same page during the care process.
Quality Performance
What Is Hospice Care Like in Pocatello?
Hospice care in Pocatello focuses on comfort and quality of life for those with serious illness. Providers like Heritage Hospice send nurses to your home to manage pain and symptoms. They also provide medical equipment and supplies needed for daily care. Most care happens in the place where the patient lives. Sometimes this is a private home or an assisted living facility. The goal is to keep the person comfortable and surrounded by their own things. Staff members visit based on the needs of the patient and the family. You can expect regular check ins from the nursing team to adjust care as needed. This approach helps families focus on spending time together instead of worrying about medical logistics. It is a practical way to manage health needs in a familiar setting.
What to Ask When Choosing a Hospice Provider
Choosing the right care team is a big decision for any family. You should feel comfortable asking direct questions to understand how they work. First, ask how many nurses will be assigned to your specific care team. It helps to know who you will see most often. Second, ask how they handle after hours calls or emergencies in the middle of the night. You need to know that someone will answer the phone. Third, ask how they involve the family in making changes to the care plan. You are part of the team too. Finally, ask about their experience with the specific condition your loved one faces. Clear answers help you feel more confident in your choice. Take your time to get the answers you need before you decide on a provider.
Keep Family Stories Alive
Your family history is a gift that deserves to be saved for future generations. Use our simple tools to record memories and preserve your family legacy during this time.
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