SERENITY BAY HOSPICE
Provider Information
- Address
- 2398 LENORA CHURCH ROAD, SUITE 103
SNELLVILLE, GA 30078 - Ownership Type
- Other
- Medicare Certified Since
- March 4, 2019
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 5 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 1 |
| Volunteers | 1 |
12
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what SERENITY BAY HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how SERENITY BAY HOSPICE compares to hospices nationwide.
12.4 minutes
of nurse care per routine home care day, on average
That is the 52nd percentile among hospices nationally. The national median is about 12 minutes.
2
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.4 min
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends17%
Ranks better than about 91% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life95.7%
Ranks better than about 67% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits75%
Ranks better than about 19% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care20%
Ranks better than about 3% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months46.7%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$6,095 · 2nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 80.9% of patients or more. Most hospices score above 90 percent.
- Pain screening97.1%
- Pain assessment95.6%
- Breathing difficulty screening100%
- Breathing difficulty treatment95.5%
- Treatment preferences discussed98.5%
- Beliefs and values discussed86.8%
- All care steps completed80.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia43%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Serenity Bay Hospice in Snellville
Serenity Bay Hospice serves families throughout Snellville, Georgia. They offer specialized end-of-life care focused on comfort and dignity. The team works out of their office at 2398 Lenora Church Road, Suite 103. They help patients manage pain while supporting loved ones during a difficult time. That is the core of what they do. You can reach their team at (770) 355-7778 to learn more about how they serve the Gwinnett County area. Choosing a care provider is a big step. Having local support makes a world of difference when you need it most. And because they are right here in the community, they understand the local needs of neighbors in Snellville. They focus on providing steady, compassionate care every single day. It is about making sure your family feels heard and cared for throughout this journey.
About Serenity Bay Hospice
Serenity Bay Hospice has been Medicare certified since March 4, 2019. Being Medicare certified means they meet federal standards for quality and safety. This is a big deal for families seeking reliable care. They operate under an 'Other' ownership type, which is common in the hospice world. What should you know before choosing them? First, look at their track record with Medicare. They have served the area for several years now. That experience builds trust. The thing is, every hospice has a different culture and approach to care. You should always call to ask about their specific team members. Do they have nurses on call at night? How quickly can they get to your home? These are the practical details that matter most. Always trust your gut when you meet the staff. A good hospice partner will answer your questions with patience and total honesty.
High Quality Care
Understanding Hospice Care in Snellville
Hospice is not about giving up. It is about choosing comfort when a cure is no longer possible. In Snellville, families have access to several quality options, but Serenity Bay Hospice stands out for its high ratings. Most hospice care happens right where you live. This could be your own home, a family member's house, or a local assisted living facility. The goal is to keep the patient in a familiar, peaceful place. Nurses, social workers, and volunteers visit to provide support. They handle the medical side of things. But they also offer emotional and spiritual help to everyone in the home. It is a team effort. You are never alone in this process. Having a team that knows the local resources in Gwinnett County is a massive plus. They can connect you with local supplies or respite care if you need a break.
What to Ask When Choosing a Hospice Provider
Picking a provider can feel overwhelming. Take a breath. Start by asking these four simple questions. First, ask how quickly they can start care after a referral is made. Timing is everything. Second, ask how they handle pain management at night or on weekends. You need to know that someone will answer the phone at 3:00 AM. Third, ask what kind of support they offer to family caregivers. Do they have volunteers who can sit with a patient while you run errands? That is a huge help. Finally, ask if they have experience with your specific health needs. Some hospices are better at certain conditions than others. The right provider will be happy to answer these questions. If they seem rushed or annoyed, look elsewhere. You deserve a partner who is kind, clear, and ready to listen to your needs.
Keep Your Family Stories Alive
This time is hard, but it is also a chance to listen. You can capture memories and wisdom from your loved ones to keep for future generations. Start preserving those precious moments today.
Learn MoreOther Hospice Providers Nearby
TROPICAL HEALTH HOSPICE OF GEORGIA
HEART 2 HEART HOSPICE, INC
VIRTUOUS HOSPICE CARE, LLC
BLUE SUMMIT HOSPICE AND PALLIATIVE CARE, INC
AUTUMN VIEW HOSPICE, LLC
HOSPICE OF SOUTH GEORGIA
Helpful Guides for Families
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
Understanding Medicare Hospice Benefit: A Family Guide
Confused by hospice coverage? Our guide to understanding Medicare hospice benefits helps you navigate care options and costs with confidence and clarity.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.