HEARTLAND HOSPICE- MACON
Provider Information
- Address
- 5400 RIVERSIDE DRIVE STE 200
MACON, GA 31210 - Ownership Type
- For-Profit
- Medicare Certified Since
- February 27, 2003
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 6 |
| Volunteers | 2 |
16
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEARTLAND HOSPICE- MACON reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTLAND HOSPICE- MACON compares to hospices nationwide.
11.9 minutes
of nurse care per routine home care day, on average
That is the 46th percentile among hospices nationally. The national median is about 12 minutes.
80
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.9 min
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.1%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life93.5%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits56.7%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.4%
Ranks better than about 43% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months42%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care17.3%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.2%
Ranks better than about 48% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)79th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,463 · 58th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 70.7% of patients or more. Most hospices score above 90 percent.
- Pain screening99.1%
- Pain assessment98.3%
- Breathing difficulty screening100%
- Breathing difficulty treatment98.2%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids97.7%
- Visits in the last days of life70.7%
- All care steps completed96.1%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer14%
- Dementia22%
- Heart and circulatory disease21%
- Lung and respiratory disease13%
- Stroke25%
- Other conditions10%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About HEARTLAND HOSPICE- MACON
HEARTLAND HOSPICE- MACON serves families in Macon, Georgia, from their office on Riverside Drive. They have provided hospice services since 2003. This team holds accreditation from the CHAP organization. That accreditation means an outside group checked their work to see if it meets high national standards. They operate as a freestanding hospice provider for the local area. Choosing a place with this long history helps many families feel more secure during a difficult time. Their team includes 16 total employees who manage daily care needs. You can find them in Bibb County if you need to visit in person. Having a local team nearby often makes communication much easier. It is a simple way to get the support your loved one needs right where you live. They focus on providing care that aligns with these official standards every single day.
Provider Details
This provider operates as a for-profit hospice agency. They have earned strong marks for their quality of care based on the official Medicare Hospice Care Index. They also show high patient satisfaction scores from the recent CAHPS survey. Accreditation from CHAP is a big deal because it shows they meet strict rules for safety and quality. This group looks at how the agency handles medical records and patient comfort. When an agency earns this badge, it proves they follow best practices for hospice care. You should know that for-profit status is common in the industry. It does not change the quality of care they must provide to meet Medicare rules. Their team includes 6 registered nurses who lead the clinical side of their work. They also have 2 volunteers who offer extra support to families. This mix of staff helps them maintain their high ratings for care and patient satisfaction.
Quality Summary
What Is Hospice Care Like in MACON?
Hospice care in Macon focuses on comfort and dignity for patients facing a terminal illness. The team works to manage pain and symptoms while providing emotional support. You will find that care happens wherever the patient calls home. This could be a private house or a nursing facility in Bibb County. Their team of 6 registered nurses coordinates with your doctor to make sure the plan fits your needs. They also use 2 volunteers to help with companionship and small tasks. This setup allows the family to focus on spending time together. That is the main goal of hospice care. Everything they do aims to reduce stress for the patient. You can expect regular visits from the staff to check on comfort levels. They keep the family updated on all changes in the care plan. It is a team effort designed to make each day better for everyone involved.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice team is a big decision for your family. You should feel comfortable asking clear questions before you sign anything. Start by asking how often a nurse will visit the home. You should also ask how they handle pain management at night or on weekends. It is good to know who you call if an emergency happens after hours. Ask how they keep the family informed about changes in the patient condition. You might also want to ask how their volunteers can help your family during this time. Do not feel rushed to pick a provider immediately. Take the time to talk with the staff and see if they listen to your concerns. A good provider will answer these questions with patience and care. They should explain things in a way that is easy for you to understand.
Preserve Your Family Stories
Every family has a unique history worth saving for the future. You can record memories and life lessons to keep them safe for years to come.
Start PreservingOther Hospice Providers Nearby
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