FAMILY FIRST HOSPICE & PALLIATIVE CARE LLC
Provider Information
- Address
- 483 INDIAN TRIAL-LILBURN RD NW
LILBURN, GA 30047 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 23, 2021
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Physicians | 1 |
| Volunteers | 1 |
9
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what FAMILY FIRST HOSPICE & PALLIATIVE CARE LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how FAMILY FIRST HOSPICE & PALLIATIVE CARE LLC compares to hospices nationwide.
8.1 minutes
of nurse care per routine home care day, on average
That is the 10th percentile among hospices nationally. The national median is about 12 minutes.
21
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day8.1 min
Ranks better than about 10% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends4%
Ranks better than about 8% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life72.4%
Ranks better than about 9% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits95.6%
Ranks better than about 2% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care2.3%
Ranks better than about 77% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months55.8%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care14%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$30,925 · 92nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 6 required care steps for new patients here, completed for 32% of patients or more. Most hospices score above 90 percent.
- Pain screening84.4%
- Breathing difficulty screening96.9%
- Treatment preferences discussed90.6%
- Beliefs and values discussed100%
- Visits in the last days of life32%
- All care steps completed62.5%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia57%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Support for Families in Lilburn
Family First Hospice & Palliative Care LLC provides end-of-life support for patients in Lilburn, Georgia. They operate out of their office on Indian Trail-Lilburn Road NW in Gwinnett County. This team focuses on comfort and care for those facing a life-limiting illness. They help manage symptoms so patients can spend time with their loved ones. The goal is always to improve the quality of each day. It is about making sure that the final chapter of life is lived with dignity and peace. Whether at home or in a care facility, they bring medical and emotional support to you.
About Family First Hospice & Palliative Care LLC
This provider is a for-profit hospice agency. They earned their Medicare certification on November 23, 2021. That means they meet the federal rules required to care for Medicare patients. When you pick a hospice, you want a team that works well with your own doctor. You should also check if they offer the specific services you need. For example, some agencies have extra programs for veterans or specialized spiritual care. It is smart to call them and ask how they handle after-hours calls. You deserve to know who will show up when a crisis happens at 2 a.m. That is the kind of detail that really matters to a family during a hard time.
Understanding Hospice Care in Lilburn
Choosing hospice in Gwinnett County means you have several options to consider. Many families in the Lilburn area find that starting hospice early leads to better outcomes. It is not just about the final days. It is about months of better symptom control and support. The thing is, many people wait too long to call. They think hospice means giving up. That is simply not true. Hospice is about choosing a different kind of care that focuses on you, not the disease. You can get care in your own home or a local nursing facility. The local community has many resources to help you through this transition. You do not have to do this alone. Take your time to talk with a few providers before you make your final choice.
What to Ask When Choosing a Hospice Provider
You have the right to ask hard questions before you sign any paperwork. Here are a few things to keep in mind. First, ask how quickly a nurse can get to your home if an emergency happens. Second, ask what their plan is for pain management and medication delivery. You should also ask how they support family caregivers who might be feeling tired or overwhelmed. It is also good to ask about their specific experience with your loved one's diagnosis. Do they have experience with complex cases? How often will a nurse visit? And will it be the same person each time? Building a relationship with the care team makes a big difference. Trust your gut feeling when you talk to them on the phone or in person.
Preserve Your Family's Unique Story
This time of life is deeply personal and filled with memories. We offer a way to capture and save those precious family stories for the generations to come.
Learn About Legacy OptionsOther Hospice Providers Nearby
HOSPICE OF SOUTH GEORGIA
PRUITTHEALTH HOSPICE-MACON
ATRIUM HEALTH NAVICENT HOSPICE PINE POINTE
WEST GEORGIA HOSPICE
HOSPICE OF SOUTH GEORGIA, INC.
COLUMBUS HOSPICE, INC.
Helpful Guides for Families
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
Creating a Living Will Checklist: A Hospice Care Guide
Need help with end-of-life planning? Use our Creating a Living Will Checklist to ensure your loved one's medical wishes are honored. Start your planning today.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.