PHOEBE HOSPICE
Provider Information
- Address
- 320 FOUNDATION LANE
ALBANY, GA 31707 - Ownership Type
- For-Profit
- Medicare Certified Since
- May 2, 1991
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 10 |
| Physicians | 1 |
21
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what PHOEBE HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Provided directly by this hospice
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how PHOEBE HOSPICE compares to hospices nationwide.
10.1 minutes
of nurse care per routine home care day, on average
That is the 26th percentile among hospices nationally. The national median is about 12 minutes.
86
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.1 min
Ranks better than about 26% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.9%
Ranks better than about 61% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life90.1%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits71%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care8.2%
Ranks better than about 38% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months34.7%
Ranks better than about 56% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care15.3%
Ranks better than about 16% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)93rd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$11,118 · 15th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 42.3% of patients or more. Most hospices score above 90 percent.
- Pain screening88.3%
- Pain assessment98.3%
- Breathing difficulty screening100%
- Breathing difficulty treatment99.2%
- Treatment preferences discussed99.3%
- Beliefs and values discussed96.8%
- Bowel care for patients on opioids100%
- Visits in the last days of life42.3%
- All care steps completed84.5%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer34%
- Dementia23%
- Heart and circulatory disease8%
- Lung and respiratory disease16%
- Stroke9%
- Other conditions12%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Phoebe Hospice in Albany
Phoebe Hospice provides compassionate end-of-life care for families in Albany, Georgia. Located at 320 Foundation Lane, this team serves the Dougherty County area with a focus on comfort and dignity. They help patients manage pain and symptoms while providing emotional support to their loved ones. Choosing a hospice team is a deeply personal decision. It helps to know that this provider has been serving the community for over thirty years. Their mission centers on making the final months of life as peaceful as possible. Whether you need help at home or in a facility, they are equipped to support your family's needs during this time. The goal is always to improve the quality of each day for the patient and their family. It is a big responsibility, but they are prepared to walk that road with you.
About Phoebe Hospice
Phoebe Hospice is a for-profit provider that has been Medicare certified since May 2, 1991. This length of service shows a deep commitment to the Albany area. Being in business for over three decades is no small feat. It means they have learned how to handle many different situations that families face. When you look for hospice care, you want a team that knows the local healthcare landscape well. Being a for-profit entity means they operate under specific business standards. But the most important part is how they treat the people in their care. The thing is, every family has different needs. You should feel comfortable asking them about their specific processes and how they handle after-hours calls. They have a long history of helping people in Dougherty County. That experience can provide real peace of mind when you need it most.
Quality Performance
Understanding Hospice Care in Albany
Hospice care in Georgia is meant to provide comfort rather than a cure. It is for those who are facing a life-limiting illness and choose to focus on quality of life. Many people wait too long to start hospice. That is a mistake, because the team can do so much more when they have enough time to build a relationship. The service is covered by Medicare for those who qualify. It includes visits from nurses, aides, social workers, and chaplains. And it also covers medicine and equipment related to the illness. What most people don't realize is that hospice is not just about the patient. It is about supporting the whole family unit as well. You deserve to have a team that listens to your concerns. In Albany, you have options, so take your time to pick the one that feels right for your specific situation.
What to Ask When Choosing a Hospice Provider
You should feel empowered to ask tough questions when interviewing a hospice provider. Start by asking how quickly they can respond to a crisis at night or on the weekend. You need to know that someone will be there when you are scared. Ask how they handle pain management and if they have a doctor on call. It is also good to ask how they support family caregivers who might be tired or overwhelmed. Ask about their volunteer program, as volunteers can be a great source of comfort. Another good question is how they coordinate care with the patient's primary doctor. You want a team that works together seamlessly. Don't be afraid to ask about their experience with your specific diagnosis. You are the expert on your loved one. Their answers will help you decide if they are the right fit for your family.
Preserve Your Family Story
This time of life is filled with memories that deserve to be kept safe. You can record and share your family's history to honor your loved one today.
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Helpful Guides for Families
What Does Medicare Cover for Hospice Care?
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How to Start Hospice Conversations: A Practical Guide
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How to Choose a Hospice Provider: A Family’s Complete Guide
Feeling overwhelmed? Our hospice selection guide helps you compare providers, understand Medicare benefits, and make the best choice for your loved one today.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.