GENTIVA
Provider Information
- Address
- 4776 NEW BROAD ST STE 200
ORLANDO, FL 32814 - Ownership Type
- For-Profit
- Medicare Certified Since
- August 12, 1998
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 32 |
| Licensed Practical Nurses (LPN) | 3 |
| Volunteers | 4 |
92
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
10.4 minutes
of nurse care per routine home care day, on average
That is the 29th percentile among hospices nationally. The national median is about 12 minutes.
368
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.4 min
Ranks better than about 29% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends4.6%
Ranks better than about 12% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life88.7%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits60%
Ranks better than about 40% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care8.3%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months41.4%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care10.6%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$22,619 · 73rd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 51.7% of patients or more. Most hospices score above 90 percent.
- Pain screening97.6%
- Pain assessment98.4%
- Breathing difficulty screening98.9%
- Breathing difficulty treatment98.7%
- Treatment preferences discussed100%
- Beliefs and values discussed99.6%
- Bowel care for patients on opioids93.6%
- Visits in the last days of life51.7%
- All care steps completed93.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer19%
- Dementia27%
- Heart and circulatory disease25%
- Lung and respiratory disease11%
- Stroke9%
- Other conditions11%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care at GENTIVA
GENTIVA serves families in Orlando, Florida, from their office on New Broad Street. This provider offers end-of-life care focused on comfort and support for patients living in Orange County. Choosing the right hospice team is a deeply personal decision for every family. Their staff works to manage pain and provide emotional support during a difficult time. They have been serving the community since 1998, which is a long time in the world of hospice. That history means they have helped many local neighbors over the years. Getting the right care at home can make a world of difference for your loved one. It gives families more time to focus on what matters most. If you are in the 32814 area, this is one option to consider for your care needs.
About GENTIVA
GENTIVA operates as a for-profit hospice provider. They earned their Medicare certification back on August 12, 1998. This means they meet the federal rules required to provide hospice care under Medicare benefits. For-profit status simply describes their business structure. What matters most is how they treat the people in their care. The thing is, every hospice must follow strict federal guidelines to keep their certification. You should ask how their team handles weekend calls or emergencies. It is smart to learn about their specific approach to pain management and family counseling. They have been a fixture in Orlando for over two decades now. That longevity often reflects a stable team of caregivers. When you meet with them, ask how they tailor their care plans to meet unique needs. You deserve clear answers before making a final choice for your family.
Quality of Care vs. Patient Experience
Understanding Hospice Care in Orlando
Hospice is not a place you go. It is a type of care that comes to you. In Orlando, many providers bring nurses, aides, and social workers directly to your home. The goal is to keep your loved one comfortable and surrounded by familiar things. Medicare covers these services fully for those who qualify. But not all providers offer the exact same level of extra support. Some might provide music therapy, while others focus strictly on medical needs. The thing to remember is that you are in charge of your care team. You can interview several providers before you choose one. Don't feel rushed to sign papers if you still have questions. Orlando has several choices, so take your time to find a team that feels like a good fit for your values. Getting it right is worth the effort.
What to Ask When Choosing a Hospice Provider
Choosing a hospice team is a big step. You should feel comfortable asking tough questions. Here are a few things to bring up when you speak with a provider. First, ask how quickly a nurse can get to your home if an urgent problem happens at night. You also want to know who will be on your primary care team. Will you see the same nurse every week? That consistency helps build trust during hard times. Ask how they handle pain management and what their philosophy is on keeping patients comfortable. Finally, ask about their experience with your specific diagnosis. Some teams have more training in certain areas than others. Don't be afraid to ask for clarity on anything that feels confusing. A good provider will be happy to explain their process until you feel at ease.
Preserve Your Family Stories
This time is about more than medical care. It is a chance to honor the life and memories of your loved one. We provide tools to help you record and save those precious stories for the future.
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Helpful Guides for Families
How to Spot a Trustworthy Hospice in 2026
A federal fraud crackdown froze new hospice enrollments in 2026. Here's how to verify a hospice is legitimate, Medicare-certified, and safe to trust.
Understanding Medicare Hospice Benefit: A Family Guide
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What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.