HEARTLAND HOSPICE
Provider Information
- Address
- 200 CONTINENTAL DRIVE, SUITE 201
NEWARK, DE 19713 - Ownership Type
- For-Profit
- Medicare Certified Since
- May 30, 2003
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 19 |
| Licensed Practical Nurses (LPN) | 13 |
| Physicians | 1 |
| Volunteers | 43 |
69
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEARTLAND HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2006.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTLAND HOSPICE compares to hospices nationwide.
9.7 minutes
of nurse care per routine home care day, on average
That is the 22nd percentile among hospices nationally. The national median is about 12 minutes.
52
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.7 min
Ranks better than about 22% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends11.4%
Ranks better than about 78% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life83.3%
Ranks better than about 18% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits81.8%
Ranks better than about 12% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.3%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months44.6%
Ranks better than about 29% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care7.1%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0.9%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$25,583 · 83rd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 59.5% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment97.8%
- Breathing difficulty screening97.1%
- Breathing difficulty treatment98.2%
- Treatment preferences discussed100%
- Beliefs and values discussed98.5%
- Bowel care for patients on opioids97.1%
- Visits in the last days of life59.5%
- All care steps completed94.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer15%
- Dementia11%
- Heart and circulatory disease12%
- Lung and respiratory disease11%
- Stroke41%
- Other conditions14%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Heartland Hospice in Newark
Heartland Hospice serves families across the Newark area from their office on Continental Drive. This freestanding provider offers specialized end-of-life care and support for patients in New Castle County. They earned accreditation from the Community Health Accreditation Partner, which is often called CHAP. This group reviews hospice agencies to ensure they follow high standards for patient safety and comfort. Choosing a certified provider helps families know that a team follows clear rules for medical care. The agency has been certified by Medicare since 2003. They provide a range of services designed to support both the patient and their loved ones during a difficult time. Their team is ready to help you understand your options for care.
About Heartland Hospice
This agency operates as a for-profit provider. They maintain a specific focus on hospice services as a freestanding location. Their accreditation from CHAP serves as a mark of quality. This independent group visits agencies to check their daily work against national standards. It shows the provider cares about meeting high benchmarks for care. You should know that their team includes 19 registered nurses and 13 licensed practical nurses. They also have 43 volunteers who offer extra support to families. A physician is on staff to oversee medical decisions. Having this many team members allows for a wide range of support. You can feel better knowing they have deep roots in the community since 2003. They bring years of experience to every home they visit. Ask them how their specific team will support your own family members.
Quality Performance
What Is Hospice Care Like in Newark?
Hospice care in Delaware focuses on comfort rather than a cure. It brings medical experts directly to where the patient lives. This could be a private home or a care facility. The goal is to manage pain and improve the quality of each day for the patient. You will find that teams in this area often include nurses, social workers, and trained volunteers. Heartland Hospice supports this model with a staff of 69 people. That is a large team for a single office. These professionals work together to create a plan that fits the unique needs of your loved one. They provide supplies and medicine so you do not have to worry about those details. The team also offers emotional help for family members. It makes a difference to have local experts nearby.
What to Ask When Choosing a Hospice Provider
Picking the right team is a big decision for any family. You deserve clear answers before you start care. Start by asking how quickly a nurse can reach your home if an emergency happens at night. You should also ask how the team will handle pain relief and medicine changes. It is helpful to know how often a nurse will visit your home. Ask if they provide help with daily chores or just medical tasks. Ask about their volunteer program as well. Volunteers can often provide companionship or give caregivers a much needed break for an hour or two. You should feel comfortable with the people who enter your home. Take your time with these questions. You want to find the best match for your specific family needs.
Preserve Your Family Stories
Your family history is a gift. We provide tools to help you record and save your favorite memories during this time.
Start Preserving MemoriesOther Hospice Providers Nearby
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Helpful Guides for Families
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Understanding Hospice Levels of Care: A Family Guide
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Choosing a Hospice Provider: A 5-Step Quality Guide
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.