ON CALL HOSPICE CARE, INC
Provider Information
- Address
- 5311 TOPANGA CANYON BLVD, SUITE 314
WOODLAND HILLS, CA 91364 - Ownership Type
- For-Profit
- Medicare Certified Since
- June 12, 2020
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 1 |
5
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what ON CALL HOSPICE CARE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how ON CALL HOSPICE CARE, INC compares to hospices nationwide.
9.8 minutes
of nurse care per routine home care day, on average
That is the 23rd percentile among hospices nationally. The national median is about 12 minutes.
18
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Medicare reports this hospice billed for routine home care only. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.8 min
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends23.1%
Ranks better than about 97% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life16.7%
Ranks better than about 2% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits69.6%
Ranks better than about 26% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months44.3%
Ranks better than about 29% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care2.5%
Ranks better than about 75% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$33,838 · 95th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 100% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia34%
- Heart and circulatory disease53%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
ON CALL HOSPICE CARE, INC
ON CALL HOSPICE CARE, INC serves the Woodland Hills area from their office on Topanga Canyon Boulevard. This freestanding hospice provider offers end of life support to families within Los Angeles County. They earned their Medicare certification in mid 2020. This provider also holds accreditation from CHAP, which proves they meet high standards for safety and patient care.
About ON CALL HOSPICE CARE, INC
This is a for-profit hospice provider. They have been active since June 2020. The agency holds CHAP accreditation. This means an outside group checked their work to ensure they follow strict rules. It is a sign of quality. Families should look for this stamp of approval because it shows the agency cares about rules and patient safety. They employ a small team to manage their daily operations. This includes one registered nurse and one licensed practical nurse. They also work with one volunteer to help with family needs. Their structure is built to provide focused care for every person they serve. It is a small team but they are dedicated to their mission.
Quality Performance
What Is Hospice Care Like in WOODLAND HILLS?
Hospice care in Woodland Hills focuses on comfort rather than a cure. The team works to manage pain and symptoms so patients can spend time with their loved ones. They use a team approach to care. This specific agency employs five staff members in total. One registered nurse and one licensed practical nurse lead the clinical efforts. A volunteer also assists the team. This small group allows for a personal touch during a difficult time. The team handles medical needs and emotional support. They work closely with the family to create a plan that fits the home environment. You can expect regular visits from the nursing staff. They are there to answer questions and provide comfort when it matters most.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider is a serious step. You should ask questions to find the right fit. Start by asking how quickly a nurse can come to the home if a problem happens at night. Ask how they handle pain management during the weekend. You should also ask what role the volunteers play in daily support. Finally, ask how the team talks to the family about changes in the patient's condition. Good communication is the best sign of a strong provider. Make sure you feel heard when you speak with their staff. Do not be afraid to ask for details. You deserve clear answers about the care your family member will receive.
Keep Family Stories Alive
Your loved one has a lifetime of stories that deserve to be remembered. Recording these memories provides comfort to your family for years to come.
Preserve Your HistoryOther Hospice Providers Nearby
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Helpful Guides for Families
Understanding Medicare Hospice Benefits: A Family Guide
Navigating end-of-life care is complex. Our guide to Understanding Medicare Hospice Benefits helps you manage costs, coverage, and care with confidence today.
How to Start Hospice Conversations: A Practical Guide
Learn how to start hospice conversations with your loved ones. Get expert scripts, signs it is time, and tools to find quality care near you with Hospice Scout.
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.