ON CALL HOSPICE CARE, INC
Provider Information
- Address
- 5311 TOPANGA CANYON BLVD, SUITE 314
WOODLAND HILLS, CA 91364 - Ownership Type
- For-Profit
- Medicare Certified Since
- June 12, 2020
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 1 |
5
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what ON CALL HOSPICE CARE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how ON CALL HOSPICE CARE, INC compares to hospices nationwide.
9.8 minutes
of nurse care per routine home care day, on average
That is the 23rd percentile among hospices nationally. The national median is about 12 minutes.
18
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Medicare reports this hospice billed for routine home care only from January 2022 through December 2024. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.8 min
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends23.1%
Ranks better than about 97% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life16.7%
Ranks better than about 2% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits69.6%
Ranks better than about 26% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months44.3%
Ranks better than about 29% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care2.5%
Ranks better than about 75% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$33,838 · 95th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 100% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia34%
- Heart and circulatory disease53%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Care in Woodland Hills
ON CALL HOSPICE CARE, INC serves the Woodland Hills area from their office on Topanga Canyon Blvd. They offer end-of-life care focused on comfort and dignity for patients and their loved ones. Families in Los Angeles County often turn to them when seeking support during a difficult health transition. The team works to keep patients comfortable at home or in their preferred setting. It is about making every day count. They have been providing these services since June 2020. That is a clear sign of their commitment to the local community. Choosing the right partner for hospice care matters. It changes how a family experiences the final stages of a journey. You want a team that responds quickly and listens well. And that is exactly what this provider aims to do for those in need of compassionate care near Woodland Hills.
About ON CALL HOSPICE CARE, INC
ON CALL HOSPICE CARE, INC is a for-profit provider based in Woodland Hills. They have been Medicare certified since June 12, 2020. When you look for hospice, the ownership type is one detail to keep in mind. Some families prefer non-profit groups, while others find that for-profit providers offer great flexibility and quick response times. What really matters is how they treat your loved one. This provider holds a 4/5 star rating overall from Medicare. They also earned a 4/5 star rating for their quality of care. That is a solid record. It shows they meet federal standards for patient comfort and safety. You can feel a bit better knowing they have been vetted by government experts. The thing is, numbers only tell part of the story. You should always talk to their staff to see if their values match your family's specific needs.
Quality Care Rating
Understanding Hospice Care in WOODLAND HILLS
Finding the right hospice in Los Angeles County can feel like a heavy task. There are many providers, but they are not all the same. Most hospice care in California happens wherever the patient calls home. This might be a private house or an assisted living facility. The goal is simple. It is to manage pain and improve the quality of life when a cure is no longer the main focus. You get a team of nurses, social workers, and aides. They visit regularly to check on symptoms and offer emotional support. And they provide equipment, medicine, and supplies at no extra cost to the family under Medicare. It is a full circle of care. Many families do not realize that hospice is not about giving up. It is about choosing to live the rest of your days with less pain and more peace of mind.
What to Ask When Choosing a Hospice Provider
When you interview a hospice team, do not be afraid to ask hard questions. You need to know exactly who will be in your home. Ask how quickly a nurse can arrive if an emergency happens at 2:00 AM. That is a vital detail. You should also ask how they handle pain management and if they have experience with your loved one’s specific condition. It helps to know how they support the family after a loss, too. Good providers offer grief counseling for months. Finally, ask about their staff turnover. A stable team usually provides better care. If the staff members have worked together for a long time, that is a great sign. Take your time with these questions. You deserve clear, honest answers. Trust your gut feeling when you talk to them. It is your family, and you deserve the best care possible.
Preserve Your Family's Story
During this time, your family's history is more precious than ever. Find a simple way to record memories and life stories for future generations to cherish forever.
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Some stories are worth writing down
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