WILLOW HOSPICE CARE, INC
Provider Information
- Address
- 14545 VICTORY BLVD SUITE 503A
VAN NUYS, CA 91411 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 5, 2021
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 1 |
| Volunteers | 1 |
7
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what WILLOW HOSPICE CARE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how WILLOW HOSPICE CARE, INC compares to hospices nationwide.
9.3 minutes
of nurse care per routine home care day, on average
That is the 18th percentile among hospices nationally. The national median is about 12 minutes.
25
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.3 min
Ranks better than about 18% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends25.5%
Ranks better than about 98% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life76.9%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits59.7%
Ranks better than about 40% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care5.6%
Ranks better than about 56% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months24.1%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care1.9%
Ranks better than about 78% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$24,418 · 80th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 89.7% of patients or more. Most hospices score above 90 percent.
- Pain screening98.7%
- Pain assessment97%
- Breathing difficulty screening100%
- Breathing difficulty treatment98.6%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- All care steps completed89.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia20%
- Heart and circulatory disease49%
- Lung and respiratory disease18%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Willow Hospice Care
Willow Hospice Care, Inc operates as a freestanding hospice provider in Van Nuys, California. The team serves the Los Angeles area with a focus on end of life care for those with terminal illnesses. They earned official certification from Medicare in late 2021. The agency holds accreditation from the Joint Commission to show they meet high standards for safety and care. They offer services to families living in the 91411 zip code and surrounding regions. This provider brings a professional team to support patients in their own homes or care facilities. That is their primary goal. They aim to provide comfort and dignity when a cure is no longer the main focus of medical treatment.
About WILLOW HOSPICE CARE, INC
This agency is a for-profit hospice provider. They have been certified by Medicare since 2021. The Joint Commission grants accreditation to organizations that meet strict national performance standards. This group looks at how the agency manages patient care and safety. It tells you that an outside group checked their work and found it meets high expectations. The team is small but specialized. They have two registered nurses and one licensed practical nurse on staff. A physician is also part of the team. One volunteer helps round out their care efforts. These seven employees focus on the needs of every patient they serve. You should look for these professional credentials when you interview any agency. It helps you see how they plan to care for your loved one during a difficult time.
Quality Performance
What Is Hospice Care Like in VAN NUYS?
Hospice care in this part of Los Angeles centers on managing pain and symptoms. The goal is to keep the patient comfortable and at home. You will find that agencies here provide a team of experts to visit your home. Willow Hospice Care, Inc uses a staff of seven people to do this. This team includes a doctor, two registered nurses, and one licensed practical nurse. They also include a volunteer to help with non-medical needs. These staff members work together to update your care plan as things change. You can ask for help with daily tasks or emotional support. The staff is there to answer your questions and guide your family through the process. It is a team effort to ensure your loved one feels peaceful and supported every single day.
What to Ask When Choosing a Hospice Provider
Choosing the right help for your family is a big decision. You should feel comfortable with the people entering your home. Start by asking how the team handles pain management after normal business hours. Ask how often a nurse will visit your home. You should also check if they provide support for family members who are grieving. Ask how the agency coordinates care with your current primary doctor. Finally, ask what specific steps they take to keep the patient calm and comfortable. These questions help you understand their approach to daily care. Good providers will be happy to explain their process to you clearly. Do not rush this part of your search. Take the time you need to find the right fit for your situation.
Preserve Your Family History
Your loved one has a lifetime of stories and memories. We provide a simple way to record these moments and keep them safe for future generations to enjoy.
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