HEAVEN ROADS HOSPICE, INC.
Provider Information
- Address
- 14545 FRIAR ST STE 136
VAN NUYS, CA 91411 - Ownership Type
- For-Profit
- Medicare Certified Since
- April 21, 2021
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 0 |
| Volunteers | 0 |
2
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEAVEN ROADS HOSPICE, INC. reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEAVEN ROADS HOSPICE, INC. compares to hospices nationwide.
11.9 minutes
of nurse care per routine home care day, on average
That is the 46th percentile among hospices nationally. The national median is about 12 minutes.
7
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.9 min
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends19.8%
Ranks better than about 94% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life100%
Ranks better than about 99% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits51.5%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care17.2%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months24.1%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care3.4%
Ranks better than about 70% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$20,660 · 64th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 82.5% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment87.5%
- Breathing difficulty screening100%
- Breathing difficulty treatment92.1%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- All care steps completed82.5%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia41%
- Heart and circulatory disease38%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Van Nuys
Heaven Roads Hospice, Inc. provides end-of-life care services in Van Nuys, California. They focus on comfort, dignity, and support for patients and their loved ones. The team works to manage pain and improve quality of life during a very difficult time. Their office is at 14545 Friar St, Ste 136, serving the Los Angeles County area. Choosing a hospice provider is a major decision for any family. This team is dedicated to offering care that meets high standards of comfort and support. They aim to help patients stay at home or in a place where they feel most at peace. By focusing on physical, emotional, and spiritual needs, they strive to make every day meaningful. Families can rely on their local presence to get the help they need when it matters most.
About HEAVEN ROADS HOSPICE, INC.
Heaven Roads Hospice, Inc. is a for-profit hospice provider. They have been certified by Medicare since April 21, 2021. Being Medicare certified means they meet federal rules for safety and quality of care. Families should know that this provider is held to national standards. These standards ensure that your loved one gets consistent and professional care. As a for-profit organization, they operate within the guidelines set by the government to maintain their certification status. This history shows their commitment to meeting the needs of the community in Los Angeles County. When you choose a certified provider, you know they follow strict rules for patient care. It is helpful to review their quality ratings when making your choice. These ratings reflect how well they perform in areas like pain management and patient support. Their track record is a good starting point for your research.
High Quality Ratings
Understanding Hospice Care in Van Nuys
Hospice care in Van Nuys is designed to provide comfort rather than a cure. It is meant for patients with a life-limiting illness. A team of nurses, doctors, and social workers visits the patient wherever they live. This could be in a private home or a care facility in Los Angeles County. The goal is to keep the patient pain-free and alert. They also offer emotional support to family members who are grieving. Hospice is not just about the final days. It is about helping patients live their remaining time with as much joy and peace as possible. Many families find that starting hospice care sooner rather than later helps everyone feel more prepared. It brings a team of experts into your home to help manage symptoms. This extra layer of support can make a big difference in your daily life.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice team is a personal process. You should feel comfortable with the people who will care for your loved one. Here are some questions to ask during your search:
- How quickly can a nurse get to our home if we have an emergency?
- What specific services do you offer to support family caregivers at home?
- How do you handle pain management and symptom control for your patients?
- Can you explain how your team coordinates with our primary care doctor?
Take your time to ask these questions. You deserve clear answers that put your mind at ease. It is okay to talk to more than one provider before you make your final choice. Trust your instincts about which team feels right for your family. A good provider will be patient and happy to answer all your concerns.
Preserve Your Family Stories
Your loved one has a lifetime of memories and wisdom. Capturing these stories now can be a wonderful gift for future generations to cherish.
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