PATHWAYS HOME HEALTH AND HOSPICE
Provider Information
- Address
- 585 NORTH MARY AVENUE
SUNNYVALE, CA 94085 - Ownership Type
- Non-Profit
- Medicare Certified Since
- June 24, 1991
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 19 |
| Licensed Practical Nurses (LPN) | 8 |
| Physicians | 1 |
51
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what PATHWAYS HOME HEALTH AND HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
An older Medicare record for this hospice lists short-term inpatient care as “not provided.” That code may be out of date. Medicare requires certified hospices to make inpatient care available for symptom management and caregiver respite. Ask this hospice how it arranges a bed if symptoms become hard to manage at home.
- Medical supplies and equipment
- Brought in through an outside supplier
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how PATHWAYS HOME HEALTH AND HOSPICE compares to hospices nationwide.
15.8 minutes
of nurse care per routine home care day, on average
That is the 81st percentile among hospices nationally. The national median is about 12 minutes.
128
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day15.8 min
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.9%
Ranks better than about 69% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life93.4%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits55.6%
Ranks better than about 46% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.8%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months46.8%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care3.2%
Ranks better than about 71% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.1%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$26,070 · 85th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 51.3% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life51.3%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer22%
- Dementia32%
- Heart and circulatory disease17%
- Lung and respiratory disease6%
- Stroke3%
- Other conditions22%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Pathways Home Health and Hospice in Sunnyvale
Pathways Home Health and Hospice serves families throughout the Sunnyvale, California area. They provide end-of-life care focused on comfort, dignity, and personal support. The team works hard to meet the physical and emotional needs of every patient. That is their main goal. They have been a Medicare-certified provider since June 1991. With over three decades of experience, they bring a deep history of service to Santa Clara County. Families often turn to them for specialized care in a home setting. Dealing with a terminal illness is hard. Having a trusted team nearby makes a difference. They focus on the whole person, not just the diagnosis. It is about living well during a difficult time. Their office on North Mary Avenue acts as a hub for their local care teams. You can reach them at (408) 730-5900 to discuss your specific needs.
About Pathways Home Health and Hospice
Pathways operates as a non-profit organization. This is a big deal for many families. It means they reinvest their earnings back into patient care programs. They are not chasing profits for shareholders. Instead, they focus on the community. They have maintained Medicare certification for over 30 years. That is a long track record of following federal safety rules. You should know that Medicare reviews hospice providers regularly. This ensures they follow strict quality standards. Choosing a non-profit provider can offer peace of mind. You know their mission aligns with patient support. They have established deep roots in Sunnyvale. That consistency helps when you are feeling overwhelmed. Their long history shows they understand the local landscape of care. It is a stable choice for families in the Santa Clara area. You can trust that they have seen it all before. They know how to guide you through these transitions.
Quality Performance Summary
Understanding Hospice Care in Sunnyvale
Finding the right care in Sunnyvale can feel like a heavy task. The good news is that Santa Clara County has many resources. Hospice care is not a place you go to. It is a philosophy of care that comes to you. It usually happens in your own home. Sometimes it happens in a care facility. The goal is always the same. They work to manage pain and symptoms. They also provide emotional support for the entire family. It is a team effort. You get nurses, social workers, and aides working together. What most people miss is that hospice can start sooner than you think. You do not have to wait for the final days. Early care leads to better quality of life. It gives you more time to focus on what matters most. That is the true value of hospice services in our local community.
What to Ask When Choosing a Hospice Provider
Choosing a provider is a personal choice. You should feel comfortable asking tough questions. Start by asking how quickly they can respond to an emergency at night. Reliability is key. You also want to know how they handle pain management. Ask how often a nurse will visit your home. Consistency matters. It helps to ask if they have volunteers who can sit with your loved one. Some families find great comfort in that extra layer of company. Finally, ask what happens if your needs change. Can they provide more intensive care if symptoms get worse? You need to know they can handle the path ahead. Trust your gut feeling when you talk to them. If the answers make you feel at ease, that is a good sign. You deserve a team that listens to your concerns. Do not be afraid to ask for clarity.
Preserve Your Family's Unique Story
The memories and life lessons of your loved ones are precious treasures. We can help you capture these stories to keep them safe for future generations to cherish.
Start Preserving StoriesOther Hospice Providers Nearby
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